Provides direct supervision for QI coordinators in 4 areas - KS foster care, residential programs, outpatient clinical programs and closed records. Facilitates Continuous Quality Improvement efforts within the agency. Chairs the Ethics, Diversity and Corporate Compliance Committee. Manages all written policies and procedures. Oversees internal and external audits. Prepares and tracks application for new licensing such as PRTF programs.

*Executes data management processes. *Collects, analyzes and reports data using appropriate software. *Determines trends and provide improvement recommendations and reports to identified programs and/or departments as needed. *Coordinates and/or facilitates program record reviews and internal and external audits.*Facilitates business operations & service delivery.*In collaboration with supervisors, provides training to staff regarding processes, department standards, contract expectations, and state and regulatory body regulations. *Completes quality improvement special projects based on business and program needs. Participates in program operations and department meetings. *Provides oversite of program/department practice notes and forms maintenance. *Provides research, consultation, and program evaluation.*Works with Quality Improvement Department to research, assess and determine continuous quality improvement and program evaluation best practice standards. *Collaborates with identified staff to introduce, facilitate and manage program/department initiatives, and ongoing improvement.*Manage Diversity, Equity and Inclusion deliverables as Diversity, Ethics and Corporate Compliance Committee Chair.*Provides leadership towards adaptive challenges with 100+ employees as Kansas Leadership Core Team member.

*Facilitated online graduate course for 5-8 students completing their practicum requirements, 3-5 hours per week for 10 weeks using Moodle or Canvas as class platform.*Provided over 10 forms of feedback, resources and case study interactions each week via forum responses and online video group sessions.*Coached students in 30-60 minute individual sessions regarding practicum progress and adaptive leadership issues. *Monitored and reported student's completion of assignments and due dates.*Provided referrals to students as needed for personal, academic or professional areas of growth.

• Created organizational structure for development team and re-established roles to align with the mission, values and goals of the ministry.• Secured over $30,000 in grants in less than 4 months.• Met or surpassed funding projections each month for a 3.1 million annual budget.• Provided CEO and leadership team input into changes with organizational structure and strategy.• Fostered team building through corporate spiritual practices and gathering regular input from each team member.

*Provided order processing for print, promo and apparel orders for majors hospitals, schools, non-profits and businesses in the Wichita area.*Collaborated with current specialists and management to improve operational processes.*Created simplified, step-by-step guides for new specialists to absorb higher sales volume. *Trained in multiple online systems to create, process and track orders.

*Developed operational systems for increased conversion rates and profit margins. *Managed 2-4 events and seminars per month.*Tripled lead development within first 90 days of employment*Increased revenue streams by 30% within first 90 days of employment. *Provided high touch, consistent contact with prospects and customers. *Marketed to over 700 potential customers monthly using systematized broadcast and touch campaigns.

Performed duties in all aspects of a branch to become familiar with line and staff functions, operations, management viewpoints and company policies and practices that affected each aspect of the business. Customer Service and Operations • Provided a high level of customer service by assisting 50+ customers per day and assessing their rental needs in person and/or by phone.• Effectively marketed the company while picking up and/or dropping off customers in a safe and courteous manner and assisting customers as needed. • Conducted follow-up with various businesses and customers, including insurance adjusters or agents, dealerships, auto body shops, road-side assistance and national reservations to obtain appropriate information regarding the status and availability of rentals and customers’ vehicles. Sales and Marketing/Financial Performance• Applied appropriate rental charges and handles all forms of customer payment. • Collected and received branch receivables or vehicles • Ranked #1 in the city in overall sales and customer satisfaction levels within the first month of employment and #4 after 7 months when hired by another company.• Communicated and sold optional protection products, rental terms and conditions, vehicle features and benefits, fuel options and additional equipment. • Assisted in branch sales and marketing efforts to increase business and income. Exceeded monthly goal of at least 10 marketing calls per month. • Notified management of any known vehicle problems and any required vehicle maintenance.• Continuously built knowledge and skills, pursued training and development opportunities, and attended required company-sponsored training classes on a monthly basis.

* Established and managed communications with over 40 organizations in the first 6 months in order to create a database of internship opportunities. * Managed vetting processes in 9 months for graduate internship organizations and launched institutional site approval, resulting in over 10 organizations creating formal collaborations.* Provided main resources to 20 staff on projects via training and education materials 4-6 times a month for academic advisors on advising, internship placement and career development.* Provided coordination and communication with interdepartmental and external managers in graduate school setting by gathering and collating information from 50-100 students, 6-12 departments, 12-20 academic advisors, legal counsel, 3-4 higher education institutions, 20-30 non-profit leaders.* Organized over 50 common threads of information into best practices for new internship program in less than 6 months including processes of obtaining appropriate documentation, contracts and evaluation of internship sites.* Interacted and became main point of contact and resource for graduate students in over 400, 1-2 hour sessions in 9 months in their overall vocation, academic programs and apprenticeship placement.

* Co-edited an online magazine publication for emerging leaders at a graduate school with a readership that grew to 8,000 in less than 1 year with only 1 part-time staff. * Authored over 30 articles for online leadership magazine with a 8,000 member readership. * Interviewed dozens of business and non-profit leaders around the globe to provide summary articles on their brand, best practices and leadership lessons. * Managed $300K - $1 million budget on a quarterly basis and accurately provided projections of financial health and sustainability.* Project managed major marketing and donor development tool that involved over six external contractors, all internal staff on a 4-month timeline, 2-3 times per year.* Project managed and coordinated 2-3 events ranging from 2 hours – 3 days with costs from $200 to $75,000 every 3-4 months using project management tool Asana, various meeting methods and remote video conferencing. * Enhanced coordination between staff and remote contractors through creation of weekly and monthly communication processes using 6-12 various modes of technology, meeting formats and project reporting guidelines.* Maintained department’s server 3-4 times per week and streamlined archival process dating back 15 years for information access.

* Reconciled and processed department’s expenses and income totaling over $30,000 - $50,000 per month via credit card expenditures, travel and event expenses, contractor payments.* Managed daily communications for Executive Director through 50-100 emails per day, 6-12 calls.* Prepared all board briefings and reports through gathering and collating data from 6-12 different employees and contractors each month. * Facilitated board communications 2-3 times per month via email, video/tele conferencing. * Arranged all travel and off-site meeting plans for Executive Director totaling 3-6 trips per month ranging from 2-14 days with 3-6 meetings per day. * Organized 1-2 times per week, 2-hour intra-team and inter-departmental meetings, including scheduling, agendas, development and dissemination of notes, materials and follow-up activities.

* Researched and implemented job training and career development program and materials for over 40 transitional housing guests/immigrants. * Provided statistical reports and summaries 1-2 times per month on educational and employment rates in order to fulfill grant-auditing requirements. * Maintained documentation materials totaling over 200 homeless clients to assist with grant funding.* Trained 12-15 staff and interns in databases for project tracking, client progress and statistical reporting. * Liaised weekly with 6 case managers, 3-6 service advocates, 2-4 monitoring/evaluation teams in order to disseminate information that would assist homeless families/immigrants in their case plans and permanent housing placement.* Interacted with dozens of ethnicities 2-3 times a day for 1-2 hours by teaching over 8 classes in a transitional living facility ranging from strengths assessment, co-dependency, relationship skills, personal fitness, domestic violence, career development and job preparation.

* Created two, 6-week life skills class using Strengths Finder tool for both career development and conflict resolution.* Obtained 25 unit hours towards Career Counseling Certification through WorkNet Training.* Researched, implemented and taught WorkNet curriculum, focused on removing employment barriers, increasing education, creating a sustainable career path, increasing job search skills, and job retention. Educational and employment levels increased by 50% within one year. * Created and completed vocational assessments for all existing and new clients, totaling over 100 guests.* Provided career and job search resources including resume writing, cover letters, interview preparation, job offer negotiation skills, and how to harness networks. * Partnered with local employment and continuing educational agencies such as Work Source, EDD, Chrysalis, and Center for Living and Learning, Community Colleges, and LAUSD in order to stabilize homeless families.

* Managed 6-10 youth staff and 20-30 volunteers in a transitional housing setting.* Advocated for transitional housing facility at least once per quarter through ongoing communications with 3-4 local, state service providers.* Researched effective models, trained in local, established after-school program through 4-day intensive training, launched new after school program for over 30 at-risk youth within 1 month of training.* Provided crisis intervention for homeless youth, parents and staff in a transitional housing setting through 2-3 conflict management and referral sessions per week.

* Assisted Executive Director once a week in identifying resources, troubleshooting the most difficult 10-15 clients and coordinated and disseminated resources to 12-20 staff.* Created class structure and registration processes for residents in a transitional living facility, totaling in over 15 classes, on a quarterly rotation with 6-12 different facilitators. * Liaised with 30-50 partnerships annually for transitional housing through advocacy, hosting volunteers, and targeted outreach of local churches.

• Provided 10-20 hours of customer service on a weekly basis for 8 months to REI customers.• Sold REI memberships at an increased rate over time. • Expanded knowledge of REI products and services on a regular basis through REI trainings, regular web research and personal use of products.• Maintained visual standards and cleanliness within clothing and shoe department through weekly fulfillment of management’s expertise and suggestions. • Stocked product from truck/warehouse to sales floor on a weekly basis. • Specialized in clothing and footwear by spending at least 95% of weekly shifts in these 2 departments. • Increased customer loyalty with monthly returning customers requesting my assistance. • Created enthusiasm for outdoor activity amongst customers and staff through knowledge of outdoor equipment by adding to the number of intended items purchased for individuals going on adventure trips. • Provided outdoor education and inspiration to customers through REI equipment testimonies ranging from long distance running, camping, hiking, kayaking and international travel to over 24 different countries. • Encouraged by REI supervisors to pursue management positions within REI.

* Traveled to India for 2 weeks to assist U.S. 3-4 corporate leaders and investors in assessing the launch of a hybrid non-profit/for-profit organization in rural India for micro-enterprise development. * Interviewed 15-20 farmers and small business owners using an appreciative inquiry approach. * Created program design and recommendations to U.S. leaders over a 6-month period. * Disseminated information on 10-15 basic steps to obtain non-profit status to corporate leaders.

* Created assessment tool processes for over 500 alumni from a 6-month agricultural training program.* Created incoming assessment tool processes for 20-30 new students entering the agricultural training program.* Analyzed both quantitative and qualitative results from over 30 completed assessments.

* Assisted Executive Director in development of vision for 6-12 short and long term goals for international service office for 3 years. * Managed 45 full time employees, student and volunteer leaders in international service department.* Trained staff how to develop leadership program for 35-40 cross-cultural volunteer leaders.* Assisted in the oversight and accountability for team and office budgets totaling $600,000 annually.* Researched, developed and supervised 10-week cross-cultural service training program and materials for over 200 students, faculty, and staff.* Created and implemented 3-6-page assessment tool for in-country hosts of short term service projects to monitor and evaluate effectiveness and learning objectives. * Developed and implemented leadership training program for over 30 student leaders for international service trips traveling to over 25 countries.* Liaised and coordinated communication with multiple managers in undergrad setting to coordinate events, awareness programs, training curriculum.* Trained as a Strengths Coach by one of the original thought leaders, Dr. Chip Anderson through 6-10 various trainings, seminars and one on one coaching.

* Managed international travel related processes for over 200 individuals each year, for over 4 years. * Produced and disseminated monthly reports to the president’s cabinet and other departments.* Coordinated and taught various weekly training sessions related to cross-cultural service to over 200 students, faculty and staff for 3 months every year for 4 years. * Created first debriefing materials/program for university’s cross-cultural service program that included a 2-3 day debrief in a foreign country and 1-day retreat in the U.S.* Maintained server and archives for student database with over 1,500 members, inter-departmental documents, over 100 non-profit partnerships and financial information for 30 teams per year. * Liaised with over 40 non-profits, faculty and staff departments, and alumnus in order to provide service trips for over 200 students each year.

* Recruited and mobilized 300-500 single adults and families for long term and short term teaching assignments in Asia over a 3 year period. * Marketed and communicated organization's mission and purpose through 10-12 phone calls per day, 15-20 face-to-face meetings per month, and 6-12 large-scale events per year. * Created accountability structure for mobilization staff and met 100% of personal recruitment goals. * Assisted in improving performance of mobilization staff through linkage to 30 year recruitment professional specialist which resulted in an overall 20% recruitment increase.

* Recruited prospective students in 4 mid-Atlantic states for 2 recruitment seasons. * Surpassed monthly recruitment goals on average by 20%.* Developed key relationships with college champions from over 5 different groups such as school counselors, community leaders, alumni, parents and church leaders which led to at least a dozen new affinity groups to target per month. * Provided expert knowledge on over 30-40 academic programs, over 25 different student life activities and future programs to be developed to thousands of perspective students each year. * Traveled up to 30% and coordinated logistics for daily itinerary which included 5-6 visits each day to high schools, individual homes, college fairs and evening events.