Laura Gossman Email & Phone Number

Wichita, KS, US

Newton, KS

Newton, Kansas, United States

Provides direct supervision for QI coordinators in 4 areas - KS foster care, residential programs, outpatient clinical programs and closed records. Facilitates Continuous Quality Improvement efforts within the agency. Chairs the Ethics, Diversity and Corporate Compliance Committee. Manages all written policies and procedures. Oversees internal and external.

Newton, Kansas, United States

*Executes data management processes. *Collects, analyzes and reports data using appropriate software. *Determines trends and provide improvement recommendations and reports to identified programs and/or departments as needed. *Coordinates and/or facilitates program record reviews and internal and external audits.*Facilitates business operations & service.

Remote

*Facilitated online graduate course for 5-8 students completing their practicum requirements, 3-5 hours per week for 10 weeks using Moodle or Canvas as class platform.*Provided over 10 forms of feedback, resources and case study interactions each week via forum responses and online video group sessions.*Coached students in 30-60 minute individual sessions.

Wichita, Kansas Area

• Created organizational structure for development team and re-established roles to align with the mission, values and goals of the ministry.
• Secured over $30,000 in grants in less than 4 months.
• Met or surpassed funding projections each month for a 3.1 million annual budget.
• Provided CEO and leadership team input into changes with organizational structure and strategy.
• Fostered team building through corporate spiritual practices and gathering regular input from each team member.

Wichita, Kansas Area

*Provided order processing for print, promo and apparel orders for majors hospitals, schools, non-profits and businesses in the Wichita area.*Collaborated with current specialists and management to improve operational processes.*Created simplified, step-by-step guides for new specialists to absorb higher sales volume. *Trained in multiple online systems to.

Wichita, Kansas Area

*Developed operational systems for increased conversion rates and profit margins. *Managed 2-4 events and seminars per month.*Tripled lead development within first 90 days of employment*Increased revenue streams by 30% within first 90 days of employment. *Provided high touch, consistent contact with prospects and customers. *Marketed to over 700 potential.

Wichita, Kansas Area

• Performed duties in all aspects of a branch to become familiar with line and staff functions, operations, management viewpoints and company policies and practices that affected each aspect of the business. Customer.
• Provided a high level of customer service by assisting 50+ customers per day and assessing their rental needs in person and/or by phone.
• Effectively marketed the company while picking up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
• Conducted follow-up with various businesses and customers, including insurance adjusters or agents, dealerships, auto body shops, road-side assistance and national reservations to obtain appropriate information.
• Applied appropriate rental charges and handles all forms of customer payment.
• Collected and received branch receivables or vehicles

Pasadena, CA

* Established and managed communications with over 40 organizations in the first 6 months in order to create a database of internship opportunities. * Managed vetting processes in 9 months for graduate internship organizations and launched institutional site approval, resulting in over 10 organizations creating formal collaborations.* Provided main.

Pasadena, CA

* Co-edited an online magazine publication for emerging leaders at a graduate school with a readership that grew to 8,000 in less than 1 year with only 1 part-time staff. * Authored over 30 articles for online leadership magazine with a 8,000 member readership. * Interviewed dozens of business and non-profit leaders around the globe to provide summary.

Pasadena, CA

* Reconciled and processed department’s expenses and income totaling over $30,000 - $50,000 per month via credit card expenditures, travel and event expenses, contractor payments.* Managed daily communications for Executive Director through 50-100 emails per day, 6-12 calls.* Prepared all board briefings and reports through gathering and collating data.

Sylmar, CA

* Researched and implemented job training and career development program and materials for over 40 transitional housing guests/immigrants. * Provided statistical reports and summaries 1-2 times per month on educational and employment rates in order to fulfill grant-auditing requirements. * Maintained documentation materials totaling over 200 homeless.

Sylmar, CA

* Created two, 6-week life skills class using Strengths Finder tool for both career development and conflict resolution.* Obtained 25 unit hours towards Career Counseling Certification through WorkNet Training.* Researched, implemented and taught WorkNet curriculum, focused on removing employment barriers, increasing education, creating a sustainable.

Sylmar, CA

* Managed 6-10 youth staff and 20-30 volunteers in a transitional housing setting.* Advocated for transitional housing facility at least once per quarter through ongoing communications with 3-4 local, state service providers.* Researched effective models, trained in local, established after-school program through 4-day intensive training, launched new.

Sylmar, CA

* Assisted Executive Director once a week in identifying resources, troubleshooting the most difficult 10-15 clients and coordinated and disseminated resources to 12-20 staff.* Created class structure and registration processes for residents in a transitional living facility, totaling in over 15 classes, on a quarterly rotation with 6-12 different.

Arcadia, CA

• Provided 10-20 hours of customer service on a weekly basis for 8 months to REI customers.
• Sold REI memberships at an increased rate over time.
• Expanded knowledge of REI products and services on a regular basis through REI trainings, regular web research and personal use of products.
• Maintained visual standards and cleanliness within clothing and shoe department through weekly fulfillment of management’s expertise and suggestions.
• Stocked product from truck/warehouse to sales floor on a weekly basis.
• Specialized in clothing and footwear by spending at least 95% of weekly shifts in these 2 departments.

Monrovia, CA

* Traveled to India for 2 weeks to assist U.S. 3-4 corporate leaders and investors in assessing the launch of a hybrid non-profit/for-profit organization in rural India for micro-enterprise development. * Interviewed 15-20 farmers and small business owners using an appreciative inquiry approach. * Created program design and recommendations to U.S. leaders.

Kenya

* Created assessment tool processes for over 500 alumni from a 6-month agricultural training program.* Created incoming assessment tool processes for 20-30 new students entering the agricultural training program.* Analyzed both quantitative and qualitative results from over 30 completed assessments.

Azusa, CA

* Assisted Executive Director in development of vision for 6-12 short and long term goals for international service office for 3 years. * Managed 45 full time employees, student and volunteer leaders in international service department.* Trained staff how to develop leadership program for 35-40 cross-cultural volunteer leaders.* Assisted in the oversight.

Azusa, CA

* Managed international travel related processes for over 200 individuals each year, for over 4 years. * Produced and disseminated monthly reports to the president’s cabinet and other departments.* Coordinated and taught various weekly training sessions related to cross-cultural service to over 200 students, faculty and staff for 3 months every year for 4.

San Dimas, CA

* Recruited and mobilized 300-500 single adults and families for long term and short term teaching assignments in Asia over a 3 year period. * Marketed and communicated organization's mission and purpose through 10-12 phone calls per day, 15-20 face-to-face meetings per month, and 6-12 large-scale events per year. * Created accountability structure for.

Wenham, MA

* Recruited prospective students in 4 mid-Atlantic states for 2 recruitment seasons. * Surpassed monthly recruitment goals on average by 20%.* Developed key relationships with college champions from over 5 different groups such as school counselors, community leaders, alumni, parents and church leaders which led to at least a dozen new affinity groups to.

M.A.C.C.S., International Development, Leadership, 3.8

Activities and Societies: Completed Practicum Requirements in Eldoret and Kip Karin, Kenya working with NGO, Empowering Lives.

B.A., Psychology, 3.7

Activities and Societies: New Student Orientation leader, Director of Short Term Service project to Guatemala with Compassion.