Laura Gribble Email & Phone Number

North Brunswick, NJ

As a Customer Service Supervisor, I manage the Customer Call Center and lead improvements for customer service quality including enforcing company policies and procedures. I consistently provide feedback, performance evaluation and support for customer service associates to propel an effective team environment. My management approach includes a hands-on.

North Brunswick, NJ

As a Field Service Supervisor, I managed the Service Department and developed, coached and mentored associates to ensure a more cohesive support structure. I documented and communicated new procedures as alignment increased. I was handpicked to improve a declining department where I developed new procedures to help attract and engage business customers. I.

North Brunswick, NJ

As a Customer Team Lead, I managed the largest account holders and top sales representatives in the New England Area. My accountability included monitoring and coaching team members while keeping a productive and professional team atmosphere. In addition, I provided timely and courteous telephone service to incoming customers. Highly recognized for.

North Brunswick, NJ

As a Customer Service Manager, I managed the Customer Service Center for the American Craftsman division. During this period, after rejoining the American Craftsman team, I successfully developed and implemented a “chargeable service” call procedure, producing $80K in revenue during the first year. In addition, I created tracking reports for the order.

North Brunswick, NJ

As a Customer Service Manager, I managed the Silver Line Customer Service Center with over 30 team members that modeled continuous improvement behaviors. I provided development and coaching to associates. I was recognized for developing a training program to strengthen customer service agents’ skill sets and approach. This training and support led to.

North Brunswick, NJ

As a Customer Service Manager for the American Craftsman Customer Service Center. I was hand selected to establish the American Craftsman customer center within The Home Depot stores from the ground-up leading to a $MM account and over 1100 locations. During this period, I hired, trained and supervised new staff to achieve strategic goals and initiatives.

North Brunswick, NJ

As an Outside Sales Rep and Merchandiser, I traveled to window dealers and job sites including NJ/NY Home Depot locations to reset product. My accountability included handling escalated issues and monitoring deliveries to customers.

North Brunswick, NJ

As an Inside Sales and Customer Service Representative for Silver Line, I provided customer service support and trained customers on products. Answered 50-100 incoming calls daily including support for the outside sales team. Ensured customers were receiving the correct products and managed processing for all orders.