•Create and manage applicant and prospect marketing email communications to achieve enrollment goals •Manage the enrollment CRM (Slate) to find efficiencies and to enhance the application process, measure the success of campaigns, increase conversion rates, and continuously improve processes •Collaborate with and manage relationships and execution of marketing campaigns with external marketing vendors (Billboard ads, paid social, targeted digital ads, list buying, etc.)•Create graphics for digital ads, marketing collateral and presentations using Canva, host news articles and stories to use for social media and newsletter using Adobe Spark

• Facilitated the successful execution of over 200+ meetings and group blocks annually; resulting in over $5.5M in managed food and beverage, and group room nights revenue • Sold and detailed multiple corporate groups at any given time, up to the maximum of 10,000 sq. ft. of meeting space, maximum of 300 attendees, and group room blocks up to 112, allowing for complete hotel buy-out• Generated $417k in group sales in 2018 and over $515k in 2019 across various industries including a high level international professional soccer team • Prospected and qualified new business/leads for existing and future accounts utilizing salesforce/Delphi FDC, Ideas, telephone, written communication, CVENT, various third-party meeting planners, and sales calls• Initiated and implemented custom menus, enhanced buffet and break displays, and reviewed areas of opportunities with internal operational staff, culinary, and banquet teams

• Managed and detailed assigned group blocks, small meetings and events from contract signing to fruition• Created banquet event orders, floor plans, and group resumes in a timely manner each week • Qualified all incoming corporate meeting and group block inquiry calls• Utilized Microsoft Excel to prepare estimates, final invoices, and sales reports• Used Delphi to create new accounts, bookings, merged group contracts, update actual revenue numbers• Worked closely with DOSM and managed all corporate account contract renewals• Contributed to hotel achieving Condé Nast Traveler - Readers' Choice Awards: Best Hotels in Florida 2014 - 2019• 2015 Associate of the Third Quarter Award Winner

• Used Opera to conduct check-ins and check-outs using a superior level of guest service• Proficient in front desk, concierge, reservations, and PBX • Assisted in training new team members while maintaining regular workload • Successful in arranging services for guests including transportation, directions, amenity services and special needs at a superior level of service• Communicate effectively with guests to complete reservations and increase revenue • Follows all AAA/Four Diamond and Preferred LVX requirements

The definitive fashion, beauty and lifestyle communication service for media professionals - industry contacts, news, dates and press release distribution. Comprehensive database management including keeping contacts and client lists for PR companies fully up to date, setting up logins, posting in the job lot, and working with excel in order to mail-merge.