Laura Harris's Location
Wake Forest, North Carolina, United States, United States
Laura Harris's Contact Details
Laura Harris work email
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About Laura Harris
-Building Trusted Partnerships-Leading Teams of SFDC Super Stars-Creative Problem Solving-Requirements Elicitation and Analysis-Designing, Building, Delivering Enterprise Solutions-Enablement and Communication-Agile-Salesforce Certified Administrator
Laura Harris Work Experience Details
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Director Of Business SystemsAderant Dec 2023 - PresentAtlanta, Ga, Us -
Director, Revenue TechnologyOutreach Jul 2021 - Nov 2023Seattle, Washington, Us-Built and managed a team of Business Analysts, SFDC Developers, SFDC QAEngineers, and SFDC System Administrators to lead the GTM Revenue Technology team-Defined the overall Revenue Technology strategy, architecture, and roadmap-Partnered with GTM, Finance, Legal, Customer Success, Marketing, Product, and Engineering to identifyopportunities to improve and automate internal GTM systems and processes-Primary owner of internal Salesforce and the entire GTM tech stack (Salesforce, CPQ, Conga, DocuSign,Lexion, ZoomInfo, LinkedIn Sales Navigator) including delivery of initiatives, enhancements, and support-Major project successes include Conga implementation, Pricing and Packaging Revamp project,Resegmentation project, SOX Audit Enhancements, over 50 QTC Enhancements, and over 100 SFDC Tech Debt Enhancements -
Director, Sales SystemsPendo.Io Feb 2021 - Jul 2021Raleigh, North Carolina, Us-Built and managed a team of Business Analysts, SFDC Developers, SFDC QA Engineers, and SFDC System Administrators to lead the Sales Operations - Sales Systems team-Defined the overall Sales Systems strategy, architecture, and roadmap-Partnered with Revenue, Finance, Legal, Analytics, Customer Success, and Marketing to identify opportunities to improve and automate internal sales systems and sales processes -Primary owner of internal Salesforce and the entire Sales tech stack including delivery of initiatives, enhancements, and support -
Senior Sales Systems ManagerPendo.Io Nov 2019 - Feb 2021Raleigh, North Carolina, Us-Product Owner and Business Analyst for the implementation of over 700 Salesforce enhancements using Scrum, including integrations, add/modify custom objects, process improvements, and bug fixes-Product Owner and Business Analyst for the implementation of over 200 post-implementation CPQ enhancements using Scrum as the CPQ subject matter expert, Product Owner, and CPQ admin-Led the implementation of 3 phases of Salesforce CPQ from a fully manual quoting process, including system analysis, design, communication and training for all quota-carrying Salesforce users and approvers-Led the Salesforce Lightning transition from Classic, including system design, communication, and training for all 300+ Salesforce users.
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Associate Director, Salesforce Change ManagementIhs Markit Jan 2019 - Oct 2019London, United Kingdom, Gb-Responsible for change management, release management and vendor management for the enterprise Salesforce Program -Manage the people side of all CRM changes, including creating documentation, developing training plans, giving/facilitating training and workshops, and managing approvals-Work with project sponsors to build strong and active coalitions of senior leaders-Apply a systematic approach for guiding individuals impacted by a change through partnership, addressing resistance, and developing the required knowledge and ability to embrace change -
Associate Director, Salesforce Product OwnerIhs Markit Sep 2017 - Feb 2019London, United Kingdom, GbFormerly Ipreo, acquired by IHS Markit August 2018-Responsible for developing and communicating a vision for the Ipreo Sales Cloud and Service Cloud supporting 800+ users across Sales, Account Management, and Client Success-Develop trusted partnerships with internal stakeholders to build strategies and action plans to enable successful Ipreo Sales and Service teams-Executed end-to-end communication for all Salesforce changes, including content development, editing, approvals, and scheduling with Agile team-Translated complex technical issues/concepts into Sales and Service-friendly readiness guides-Led the Salesforce Lightning transition from Classic, including communication, guidance, and support to all customer-facing roles and executives.
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Senior Business Analyst, Contract Lifecycle ManagementRed Hat May 2016 - Aug 2017Raleigh, Nc, Us-Selected by the Quote-to-Cash program team to be lead Business Analyst and promoted to Team Lead supporting the Contract Lifecycle Management (CLM) workstream-Team SME for project members and internal stakeholders spanning Legal, Deal Desk, Finance, Sales, and Operations teams-Responsible for influencing quote-to-cash software solutions to automate existing manual processes for 2000+ associates using Salesforce and Apttus-Major project deliverables include coordinating RFI and RFP process for external CLM consulting firm, evaluating and selecting CLM software vendor, planning and executing global requirements workshops with senior executives, and benchmarking with external firms -
Senior Business Analyst, OperationsRed Hat Mar 2015 - May 2016Raleigh, Nc, Us-Sought out by the Global Operations Team to be Business Analyst Lead supporting all Red Hat channel partner processes and tools on the Salesforce ecosystem-Responsible for capturing business requirements, documenting and understanding key business processes, and guiding the creation and innovation of future systems and processes for Red Hat partner programs alongside the global partners and alliances team, channel operations, partner marketing, legal, and IT using Agile methodology-Led the process redesign team for the Embedded Onboarding Project to reduce complexity and accelerate time to market for 300+ global Red Hat Embedded Partners-Led the requirements and design team for the first ever Red Hat Mobile App, Red Hat Partner Link, to guide 1000s of Red Hat partners in expanding their network, finding other partner connections, and growing their business with Red Hat
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Senior Business Analyst, It Hr And PayrollRed Hat Nov 2011 - Mar 2015Raleigh, Nc, Us-IT Business Analyst, Consultant, and Project Manager serving all Red Hat HR and Payroll business functions-Led 20+ member HR and Payroll team to create an open source, global PTO system covering 35 countries and 5000+ employees to provide transparency and better track / reduce corporate $30 Million PTO liability-Led HR, IT, and Employment Branding project teams to implement a new, global Applicant Tracking System for 60+ member Recruiting team, reducing time to fill, improving the candidate experience, and delivered on time and within budget-Led HR and IT teams to create a strategy and process for a new global Recruiting CRM system to proactively find and engage passive candidates and create a strategic, targeted pipeline of 2k candidates-Used comprehensive research of business requirements, industry and technology trends, and compliance laws to drive decision making and improvement of processes and tools across Red Hat HR and Payroll functions-Worked with onshore and offshore teams to coordinate development, testing, and UAT efforts
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Manager, Consulting Project ManagersPeoplefluent Feb 2007 - Nov 2011Waltham, Ma, Us-Promoted into Manager of Consulting Project Management team and served as SME in assisting in requirements definition, support of production issues, and data analysis-Designer and final approver of detailed requirements / specification documentation supporting complex system enhancements for all new Talent Acquisition product offerings-Served as liaison for Development, QA, and Account Management teams for business requirements, fit-gap analysis, design, testing and maintenance of applications to ensure optimal system performance-Main point of contact for Account Management, Product Management, and Release Management teams for all Talent Acquisition related items, including change requests, pricing negotiations, new product features, and contract modifications-Monitored, reported, and contributed to team revenue goals, client satisfaction goals, and quality assurance goals -
Consulting Project ManagerPeoplefluent May 2004 - Feb 2007Waltham, Ma, Us-Primary consultant, business analyst and project manager in global Talent Acquisition projects from initiation through delivery while ensuring projects remained on schedule and within budget-Responsible for documenting technical requirements, schedule, project status, and pricing for both clients and all internal project team members-Responsible for scoping costs and timeframes required to successfully implement product changes-Consultant to clients as to what technical configuration options were possible, recommended, and how to creatively use the system for optimal benefit-Led project status meetings to report project progress and created detailed project plans for global clients
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Systems Integration AnalystResidential Management Systems, Inc. Sep 2002 - May 2004Raleigh, North Carolina, Us-Promoted to leading and overseeing the successful implementation of RMS products at all new client sites as consultant, project manager, and trainer at 40+ higher education institutions in the US, Canada, South Africa, and UK-Assisted in fit gap analysis, testing, bug fixing, change requests, and planning of integrations-Led the project team to meet and adhere to strict university deadlines by juggling and assigning tasks and resources, and updating internal and external project plans accordingly -
Technical Support SpecialistResidential Management Systems, Inc. Jan 2001 - Sep 2002Raleigh, North Carolina, Us-Managed 20 university/college clients simultaneously and served as the primary point of contact for the entire software implementation, systems administrator training, and technical support-Responsible for testing newly developed product versions, upcoming software builds, future modules, and finding/manipulating incorrect client data entry through MS Access queries, SQL scripts, and debugging
Laura Harris Education Details
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East Carolina UniversityBusiness Administration
Frequently Asked Questions about Laura Harris
What company does Laura Harris work for?
Laura Harris works for Aderant
What is Laura Harris's role at the current company?
Laura Harris's current role is Director of Business Systems.
What is Laura Harris's email address?
Laura Harris's email address is la****@****kit.com
What is Laura Harris's direct phone number?
Laura Harris's direct phone number is (919) 754*****
What schools did Laura Harris attend?
Laura Harris attended East Carolina University.
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