Laura E. Hatch Email & Phone Number

Washington, Dc, Us

Washington D.C. Metro Area

Washington D.C. Metro Area

● Provide support to our clients, including analysis, selection, and maintenance of IT projects, initiatives, and investments. ● Work in supporting investment management, including portfolio management, capital planning, mission area policies, and processes and requirements. ● Provide guidance to clients on related documents and reports, including business cases and IT portfolio/investment analysis.

Washington D.C. Metro Area

● Health and Insurance Consultant responsible for account and portfolio management for multiple clients ● Conduct financial and data analysis on client portfolio● Responsible for advising clients on meeting compliance with policy● Audit financial documents for completeness and accuracy● Set-Up and negotiated contracts with Healthcare and service providers● Process medical files on behalf of clients and accounts● Present and provide monthly and quarterly financial statements● Schedule and set up appointments for clients

Washington D.C. Metro Area

● Provided prompt, accurate, friendly, cost- effective service by- responding to inquiries from existing policyholders and the general public regarding insurance availability , eligibility, policy changes, claim submissions procedures and status rates, billing clarifications, payment plans and procedures● Prepared forms, memos and endorsements when required● Provided service to public and policyholders in a pleasant and courteous manner● Update information in customer Access databases● Utilized Microsoft Visio to document various processes for streamlining● Contact prospects and current policyholders for sales appointments● Met customer service goals and assisted with marketing

Herndon, Va

● Front desk duties to include answering incoming phone calls & directing calls accordingly● Processed Client insurance payments over the phone or walk-ins● Assisted Agents with applications & Filed all Client Applications ● Updated Mortgagee Clause for Homeowners/Tenants ● Responsible for notifications of policy cancellations & assisted with collections

Washington D.C. Metro Area

● Crosschecked over 200 Documents Daily● Distributed mail (Cancellations, Address Change, ACH payment Change, Process Payments)● Scanned/Email Documents Upon Request● Updated Merchant Accounts upon request with updated product information

Washington D.C. Metro Area

● Accounts Receivable analyst and full time collections agent supervisor● Performed Administrative duties for CEO & Executive Team● Customer Service Representative duties included answering phones & emails and billing inquiries