Laura Carr Email and Phone Number

Responsible for strategic, operational and financial oversight of multi-site medical group. • Develop and implement strategic plans to drive outcomes and lead transformation in population health, revenue cycle management, financial controls, human resources, business development, and patient call center• Increased HEDIS scores, doubling incentives within 1 year, through collaborative and tactical implementations • Re-engineered human resources department - eliminated 50% human resource redundancy through implementation of HRIS systems, online benefits program, and other vendor support partners• Implemented call-center system, establishing KPI tracking, and driving performance to improve time to answer, and reduce abandoned calls• Develops and monitors reporting of key performance indicators recommending and implementing measures to maximize profitability, quality and efficiency, and hold teams accountable for reaching goals in areas including revenue cycle, HEDIS quality measures and CAHPS patient experience.• Full-cycle recruitment for physicians, APPs, management, and support staff• Re-engineered revenue cycle management to reduce days in A/R by over 50%• Facilitate board meetings and monthly physician committee meetings

Practice management consulting: strategic planning, workflow re-design, physician compensation structures, Quality/HEDIS measures, corporate culture, people management, employee engagement, appointment access, and patient experience.

Provided strategic leadership and executed turn-around strategy through development and implementation of business plan, market analysis, re-branding, financial modeling, standardized workflows, and positioning service-lines for scalable growth.

Provided practice management consulting services in the areas of practice operations, physician compensation, financial turn-around, strategic planning, corporate governance, compliance, quality improvement, patient experience and employee engagement.

Led operations of a level III NCQA recognized patient centered medical home and multi-specialty medical group with a $60 mm budget. Scaled operations to grow from 4 to 20 locations, developing mission, vision strategic plan, and infrastructure to support expansion. Maintained overall accountability for financial performance, credentialing, compliance, human resources, employee engagement, patient experience, practice transformation, growth initiatives, quality, and grant funding.

Led initial start up of 6 medical practices in the East Dallas Region, including Family Practice, Internal Medicine, Pediatrics, Sports Medicine and OB/GYN specialties. Managed daily operations in support of revenue generation, profitability, marketing, patient flow, patient satisfaction, equipment and inventory, laboratory, radiology, compliance, and process improvement.

Invented, manufactured, marketed and distributed juvenile safety product. Negotiated and managed contracts for manufacturing, packaging and fulfillment. Managed marketing, sales, distribution, billing, A/R and A/P.