Laura A. Head Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Co, Us

Colorado Springs, Colorado, Us

Colorado Springs, Colorado, Us

- Provided excellent customer service to clients & their families in person and over the phone to aid in the positive experience of services- Performed crisis assessments including risk assessment, safe-T, C-SSR, & comprehensive psychosocial to aid in enrolling clients in appropriate level of care- Formulated clinical reports to gather insurance authorizations- Scheduled appointments & provide relevant information to community members and resources- Developed business relationships with community members & outside resources- Evaluated referrals from outside entities to determine eligibility for inpatient mental health services- Assisted units & reception when needed to provide excellent care to clients

Colorado Springs, Colorado, Us

- Developed training materials used during on-boarding- Oversaw ongoing training & development of Assessment & Referral Team - Collaborated with other department leads to train new employees during orientation

Colorado Springs, Colorado, Us

- Coordinate with hospital liaisons & referral sources to facilitate admissions - Oversee ongoing training & development of Assessment & Referral Clinicians - Intervene in crisis situations that arise in hospital safely- Certified Handle w/ Care Trainer- Generated the highest monthly average of admissions in hospital’s history with the Assessment & Referral team during 2020

Colorado Springs, Colorado, Us

- Provided excellent customer service to clients & their families in person and over the phone to aid in the positive experience of services- Performed crisis assessments including risk assessment, safe-T, C-SSR, & comprehensive psychosocial to aid in enrolling clients in appropriate level of care- Formulated clinical reports to gather insurance authorizations- Scheduled appointments & provide relevant information to community members and resources- Developed business relationships with community members & outside resources- Evaluated referrals from outside entities to determine eligibility for inpatient mental health services- Assisted units & reception when needed to provide excellent care to clients

- Collaborate with other mental health professionals in the building to assess risk and threat levels of students as needed- Provide brief mental health counseling to students on caseload- Communicate with students, families, and community organizations to build and improve programming offered through counseling center- Assist in crisis de-escalation from a trauma-informed approach

Oakwood, Ga, Us

- Cultivated working relationships with employees, fellow supervisors, and managers- Supervised day-to-day operations to ensure a safe productive work environment- Directed monthly trainings on procedures, safety, productivity, and ergonomics- Conducted weekly safety inspections of equipment and work area

Oakwood, Ga, Us

- Cultivated working relationships with employees, fellow supervisors, and managers- Assisted in supervising day-to-day operations to ensure a safe productive work environment- Learned the life of poultry from production to processing - Attend all Leadership Development, Safety, and Processing trainings

- Calculated interest and totals- Verified accuracy of invoices- Balanced POS transaction totals to daily deposit- Recorded cash, checks, and credit card transactions- Posted payments and sales on corresponding accounts- Verified and resolved account discrepancies- Performed other clerical and financial services as needed

- Acted as Manager-on-Duty for overnight shift - Handled customer complaints & provided for solutions to guests concerns- Provided excellent customer service to guests from check-in to check-out- Completed restaurant audit paperwork ensuring the totals for the day are correct, as well as procuring payments and settling accounts- Problem solved to ensure business and restaurant accounts are correct at end of business day- Completed Daily Business report and ensured a zero balance- Worked with night time security to report and handle any security concerns

Us

- Worked with Executive Housekeeper to manage housekeeping department- Assisted in training and ongoing development of housekeeping team- Inspected rooms for quality assurance upon completion of housekeeping services- Ensured guest satisfaction with stay-over services- Supervised housekeeping and laundry departments to ensure proper time management and work habits

Us

- Provided excellent customer service to ensure guests a positive experience from check-in to check-out- Problem solved to handle customer concerns- Ensured a clean working environment and guest common areas- Assisted in inventory and clean up for the Candlewood Cupboard- Acted as point of sale for guests utilizing the Candlewood Cupboard

Washington, Dc, Us

- Contacted previous blood donors to set up future donation appointments- Disseminated information on the blood donation process and benefits of donating- Provided excellent customer service to donors and potential donors to ensure a positive experience with the American Red Cross- Processed complaints and provide information to appropriate departments- Assisted with training new Service Agents through modeling

Wichita Falls, Texas, Us

- Provided counseling services to university students, faculty, staff and community members- Developed treatment goals and case conceptualizations based on relevant clinical theory- Conducted intake interviews to collect data and background history- Completed clinic duties as needed (e.g., answering calls, filing, referrals)

Wichita Falls, Texas, Us

- Work with Graduate Supervisor to fulfill needs of program- Conduct research related to Supervisor’s current projects- Input data into the Statistical Package for the Social Science (SPSS)

- Facilitate group therapy sessions for children and adolescents (ages 5-18)- Developed group activities based on needs of clients- Complete required case notes and perform other program duties as needed - Adhere to strict ethical guidelines to provide confidential care

- Conduct personal checks based on program safety standards (e.g., weapons or paraphernalia)- Adhered to lesson plans and furthered client knowledge in different subjects (e.g., science and English)- Assist students one-on-one with difficult concepts - Manage classroom distractions and client motivation

- Provide counseling services to children, adolescents, and families- Facilitate group therapy activities for children admitted into the day program- Complete clinical notes for each client in group therapy sessions- Assist with development of group activities based on current population needs

Washington, District Of Columbia, Us

- Provided for daily needs of special needs children (e.g., autism, ADHD, cerebral palsy)- Facilitated developmentally appropriate activities- Completed food preparation and area cleanup as needed- Adhered to safety standards to promote wellbeing (e.g., proper wheelchair use, feeding tube schedules)- Administered medication

- Acted as a liaison between patient, family, and community resources - Worked with interdisciplinary team to address all aspects of patient treatment - Facilitated discharge and aftercare services- Acted as forensic witness in court room- Provided forensic information to patients

- Interviewed Patients during admission for information collection - Referred patients to Activity Therapy Department programs based on their needs - Gathered information for monthly and annual case reviews- Worked with interdisciplinary team to address all aspects of patient treatment

- Coordinated with program directors to brainstorm marketing ideas- Designed programs, handbills, posters, newspaper ads, and Facebook event images as needed- Utilized Adobe Photoshop CS5 to fulfill all office marketing design needs

- Tutored students in general education courses- Advised students in good study habits- Directed students to relevant school resources needed for academic success

- Assisted with the installation and deinstallation of exhibitions- Documented the traffic of viewers who entered the gallery- Assisted in preparation and clean up for exhibition receptions- Monitored the art exhibitions to watch for possible damages- Assisted in creating exhibit postcards and catalogs using Adobe Photoshop CS5 and Blurb Book Smart programs

- Designed programs, handbills, posters, newspaper ads, and Facebook event images as needed for event marketing needs- Printed and displayed posters in A-frames as needed- Worked with campus print services to facilitate printing of marketing materials

Doctor Of Social Work

Master Of Social Work - Msw, Social Work

Master Of Arts (M.A.), Clinical And Counseling Psychology

Bachelor Of Science (B.S.), Psychology