Laura Hensley Email & Phone Number

Texas, United States

Texas, United States

Dallas, Texas, Us

Test industry-disrupting software

While on the UKG Application Technology Team my job is a second-tier level position on the UKG Workforce Central Application Technology team responsible for owning and managing customer cases while also monitoring the Application Technology queue, prioritizing customer case research and solution- based testing according to the business use case presented while staying flexible and focusing on the qualified team deliverables and deadlines, always with a firm eye on uncompromising quality.

Lowell, Ma, Us

My job in Software Quality Assurance showcased my strong Quality Assurance technical and analytical skills which garnered many successful iSeries TimeKeeper builds and deployments through the 12 years I was on this team. Performed extensive functional and system integration tests for new features as well as regression testing existing features. As a natural writer, created and executed test plans and cases to uncover, identify and document software problems and their causes. I documented software defects using an internal bug tracking system and reported any defects involving program functionality, output, online screen and content to software developers.

Atlanta, Georgia, Us

My job as SME, on a team of 25+ development resources personnel, during a 2 year rewrite of an online corporate travel booking system (RESX) involved writing technical specifications (design documents) for developers, overseeing multiple build releases and delivering creative solutions when developers were stumped.

Atlanta, Georgia, Us

Contributed valuable input during the collaboration of corporate travel software rewrites. I analyzed business requirements from customer panels, management, the QA team and reporting data in order to guide engineers in feature development.

Atlanta, Georgia, Us

Trained customers both on site and in our office on the online corporate travel platform ResAssist and ProfileSync, profiling each class to each unique customer’s needs with a special focus on the federal government and international clients. I implemented the foundational framework for the training program for these 2 products. Supported incoming customer calls. Traveled onsite to customers’ locations to analyze their operational needs and suggest viable solutions. Designed and presented creative, relevant and pertinent lectures at the annual user conferences.

Oversaw data management for groups in size from 8 to 5,000 and ticket disbursement for all groupsas required, performed Quality Control on PNR's.

Performed Account Payable Duties.

Various temporary legal support positions as I earned my Paralegal Certificate

Us

Atlanta, Georgia, Us

English, English

Paralegal, Law

English, Nutrition, Astronomy

Computer