Laura Hertrich Cpcu Email & Phone Number

Lansing, Mi, Us

Coordinate projects involving third-party vendors to obtain essential customer data, such as violation, claim, and coverage, history, to assess eligibility, ensure rate accuracy, and streamline the quoting process.Engage in cross-functional collaboration among diverse teams, including marketing, actuarial, IT, and analytics, in project analysis, development, and release for a comprehensive approach that leverages varied expertise, enhances innovation, and drives successful outcomes aligned with organizational goals.Develop product proposals for new offerings or enhancements that detail the business impact, return on investment, competitor analysis, and other relevant information to effectively highlight the benefits and secure stakeholder approval.Collaborate with various marketing teams to prepare change communications that effectively combine informative content with clarity and promotional elements, tailored for both internal and external audiences. Conduct competitor research to stay informed on industry trends and developments, and utilize this knowledge to enhance strategies, improve offerings, and maintain a competitive edge in the market.Utilize Jira to create work requests that outline project objectives, key deliverables, background details, and necessary documentation so that all team members are aligned and have a clear understanding of the project scope and requirements.Engage in business and IT refinement meetings to review and enhance user stories, develop testing scenarios, and ensure consistency between stakeholder expectations and project deliverables, ultimately driving continuous improvement and delivering high-quality solutions that meet user needs. Evaluate product performance by analyzing user feedback and conducting industry research to identify improvements and ensure ongoing relevance, thereby maintaining our products' competitiveness in the market.

United States

Lansing, Michigan Area

Underwrote personal auto, homeowners, dwelling fire, mobile homeowners, and umbrella in compliance with underwriting standards to enhance profitability and maintain favorable loss ratios.Advised agents and customer service representatives on basic policy features, programs and coverages.Mentored new associates by reviewing their underwritten policies to ensure adherence with underwriting guidelines.

Lansing, Michigan Area

Provided product information and sales ideas to agents to aid in determining the best options for their customers life insurance needs. Conducted training sessions for new agents, associates, and marketing representatives to educate on product offerings, quoting system navigation, and resources for underwriting guides and sales materials.Traveled to call on current agents to solicit business and to present at continuing education schools hosted by our marketing representatives.

Howell, Mi

-Handle all event details from the initial sale to the day-of the event for wedding receptions, showers, fundraisers, corporate meetings, and social events. -Coordinate in-house catering and collaborate with external vendors for event needs.-Create contracts, invoices, and banquet event orders containing event details using Caterease, and floor plans using Microsoft Word.-Manage client, vendor, and event mailing spreadsheets using Microsoft Excel.-Develop and maintain relationships with potential and current clients, ensuring event satisfaction.-Ensure clients meet deadlines on all information, guest counts, and payments.

Kalamazoo, Michigan Area

Assist in the planning, marketing, and execution of non profit events in Kalamazoo Michigan including Art Hop, Community Healing Center's Roof Sit, Community Advocates Ribfest, Wright for Kids Rock for Kids, Kalamazoo Holiday Parade and New Year's Fest Kalamazoo.Responsibilities included: -Volunteer recruitment and training-Designing and distribution of promotional materials-Sponsorship development-Budget management-Clerical work including phone, email, and fax-Management of Microsoft Excel and Access event databases-Venue logistics-Event day set-up, management, and clean up

Bachelor Of Arts (B.A.), Travel And Tourism

Activities and Societies: B.S.E.T. (Bernhard Student Entertainment Team)

Diploma