Laura Gordon Email & Phone Number

• Built and led PMO organization for a 40+ person Professional Services team of distributed Technical Project and Program Managers.• Full HR and performance management responsibility for direct and indirect reports; directly managed managers.

Professional Services - Digital Velocity Solutions

• Consultant on assignment through FutureState Consulting.• Was responsible for guiding front-end experience teams with agile processes through servant leadership and coaching. • Facilitated scrum and agile ceremonies on a regular cadence to identify and remove inefficiencies so that the teams could quickly deliver high quality working software in a scaled agile environment.• Fostered transparency via open communication with leadership, stakeholders, and cross team to assist with impediment removal and coordination.• Maintained relevant metrics to support continuous improvement.

Portland, Oregon Area

• Was responsible for coordinating and facilitating the transition to agile development with internal and external teams for ERP optimization. Acted as Scrum Master across teams. • Worked with stakeholders and senior leadership in order to identify high priority needs for the ERP initiative.• Along with executive leadership, worked to implement an Enterprise Project Intake process.• Worked with IT leadership to develop and implement IT Change Control, SDLC, SLAs, and QA processes.• Project lead for internal and external resources in order to roll out appropriate o365 tools, including SharePoint, for the organization.• Full-stack developer; responsible for developing interfaces between systems as well as implementing new UI features.• Maintained legacy eCommerce web platform while also actively developing on the new SalesForce Commerce Cloud platform as part of the re-platforming project.• Supported eCommerce initiatives by coding and modifying the website according to design specifications.• Recommended new technologies.

• Technical Lead on small, agile team responsible for creating, maintaining, testing, and supporting custom and out-of-the-box solutions built on the SharePoint 2010 platform.• Served multiple job functions including: developer, solution architect, business analyst, project manager, and quality assurance.• Met with business partners to define business requirements, translates business requirements into technical design, and assigns tasks to development team and self. Mentors junior developers on implementation to ensure accurate delivery.• Drove adoption of agile principles and the implementation of Scrum. Led team as Scrum Master for 2.5 years. • Collaborated with Product Owner, Steering Committee, and all levels of business partners.• Performed project management duties for the team across multiple application engagements to ensure on-time delivery. Developed project timelines, which included the entire lifecycle from requirements gathering through post-deployment stabilization.• Defined functional test scripts in partnership with business stakeholders, for execution during user acceptance testing. Obtains final delivery approval from business stakeholders prior to release.• Participated in all tiers of production support, including final tier that engages and works directly with Microsoft Enterprise Support.• Responsible for producing and maintaining architecture documentation.• Defined team and development best practices.• Defined and implemented service level agreements (SLAs) with business stakeholders.• Performed tech operations activities such as implementation of regular patching strategy. • Responsible for definition and maintenance of disaster recovery plan for the platform.

• Developer on team responsible for Columbia’s Product Data Management (PDM) Java based web application.• Responsibilities included programming, testing, documentation, and production support. • Designed and developed web service solutions to integrate PDM with SAP.• Developed and maintained global SharePoint environments by collaborating with division heads, super users, and end users to identify error resolution and/or workarounds, best practices, training, project management, and effective information architecture.• Acted as member of the team responsible for designing, architecting, and releasing all aspects involved with a global SharePoint Server Enterprise 2010 upgrade.• Collaborated with third party consultants, internal Operations teams, and end users to roll out HP Quality Center in order to provide a fully functional pilot test suite to be used as part of the Supply Chain Transformation (SCT) initiative. • Facilitated a weekly Global IS Project Review Meeting with IT leadership team.Supported and administered the Clarity Project Portfolio Management (PPM) application.Provided on-going administrative support of the Global IS Project Management Office (PMO), SharePoint, and HP Quality Center.• Facilitated creation of a SharePoint support tier structure by mentoring Global Help Desk and Operations teams, creating documentation, and training end users.

• Gathered requirements, developed, enhanced, and wrote test processes for multiple internal web applications. Some of these applications were created in house; some were third party software packages that were tailored to fit the business including those used globally in retail locations.• Provided ad-hoc and regularly scheduled reports from various systems, databases, and environments to internal and external business partners as a member of the Retail Reporting team.• Maintained and documented legacy processes and systems so that fellow team mates could be mentored more effectively.

Worked with a .Net development team to design and develop a suite of applications for both internal and external client use.