Laura Lester Email & Phone Number

Bury, Greater Manchester, United Kingdom

Lead the CET Head Office Operational and Overarching team in the management and delivery of tasks relating to the customer experience.Key Accountabilities- Responsible for the customer relationship, delivering an outstanding customer experience at every stage of interaction with CBS schemes, solutions and customer needs- Recruit, train and mentor new starters to deliver outstanding customer experience first time, every time.- Conduct performance reviews, interim reviews and monthly 1-2-1's in line with the CBS performance management process- Monitor activity levels and provide reports, statistics and analysis as required- Lead the department workflow to best service the customers and in the most customer centric way- Support all tasks relating to the life-cycle of a CBS vehicle from delivery to disposal- Recording, storing and evaluating customer surveys, satisfaction scores and feedback

Bury, Greater Manchester, United Kingdom

Team member of the fast paced customer experience team dealing primarily with inbound calls and emails to help with all aspects of our customers quoting, signing paper work and taking delivery of their new cars. Also dealing with end of contract and early termination queries. Part of the implementation team producing contracts and setting up new clients on our internal system.

Monitor, track and collate automotive industry data.Process and distribute pricing choicelists

My main responsibilities include sales and customer service. I also deal with telephone enquiries in a proficient and professional manner. Other responsibilities include placing orders, stock taking and cashing up.

Bachelor Of Science (Bsc), Geography, 2:1

Activities and Societies: Grizedale Gives Back - volunteering, Golf Society, SLUGS- Society of Lancaster University Geography.

A Levels, Geography, Psychology And Biology, Aac

Gsce, A* To B Including Maths, English And Science