Post*Shift is a digital capability accelerator. We help leading organizations to develop all aspects of their digital business operating system, including leadership, agility, digital workplace, change management and hybrid work structures.

• Lead the Culture Transformation team in the ongoing transformation of Direct Line Group culture as introduced by culture transformation programme known as ‘Best’ and embed a positive culture to provide genuine competitive advantage• Work with Executive and Senior Leadership teams to define desired culture to deliver on strategic business objectives• Identify, scope, plan and deliver tailor-made solutions for embedding values and cultural change within the business according to identified business needs and agreed strategic objectives, engaging with key stakeholders across the business - including but not limited to event organisation, marketing, communication and engagement campaigns • Compile effective measurement of cultural activity and value add, utilising quantitative MI alongside qualitative feedback, in order to identify gaps and inform ongoing culture transformation strategyKey Projects• Yammer - Launch and management of long-term internal social media tool in July 2013. Development of internal social media strategy. Design, lead and implement campaigns to drive activity and participation on Yammer through community manager network• Agents of Culture Change - Creation of ‘Culture Pioneer’ network of engaged individuals across the business, coordinated by Culture Transformation Team to drive grass-roots level culture change locally, aligned to wider culture strategy

• Responsible for supporting the successful transformation of RBS Insurance to Direct Line Group through coordination and delivery of strategic tasks and projects as part of culture transformation campaign known as ‘Best’• Operated as project manager responsible for analysis, scoping, design, reporting and/or implementation of solutions for embedding values and culture, preparing appropriate documentation as required • Identifed and engaged key stakeholders in support of cultural change initiativesKey Projects:• ‘Best’ Culture Transformation Campaign – Delivered the 'Best' culture transformation programme, with Instinctif communications agency, to engage and bring 15,000 employees on the separation journey from RBS Insurance to the newly created Direct Line Group. BEST won the Financial Services Forum Award for Marketing Effectiveness in Internal Communications in 2012, and was shortlisted for the CIPR Inside Employee Engagement Award• Direct Line Group Values Launch – Creation of values through ‘Best’ campaign, in a ‘bottom-up’, people-led approach. Working with Instinctif, designed, created and facilitated hugely successful people manager launch events (rated ‘Good’ or ‘Excellent’ by 97% attendees) and follow up toolkits to introduce values to our organisation.• ‘Best Quest’ Enterprise Social Network Tool – Owned, managed and developed enterprise social network tool known as ‘Best Quest’, launched to support ‘Best’ culture transformation campaign. Designed, led and implemented campaigns to drive activity and participation on Best Quest, resulting in 60% active users within organisation

• Responsible and accountable for management of projects through all stages of project life cycle, enabling delivery to agreed time, cost and quality in strategic business and technology initiatives• Manage key stakeholders at multiple levels across business functions, developing appropriate communication plan and project structure to ensure sustained engagement • Identified, documented and managed project risks, issues, assumptions and dependencies to ensure minimal impact to delivery of project benefits• Produced regular progress reports to senior stakeholders and portfolio management board on current status and key issues for escalation• Completed regular costs reporting on actual spend against budget and forecast to enable early identification and resolution of potential impacts to business caseKey Projects:• Corporate Brand Transformation – Development and implementation of new company brand ahead of Insurance division separation from RBS Group. Managed Partnerships & Commercial workstreams.• Arctic Programme - Alton Office Closure – Closure of Alton office as final phase of wider programme of work to close Inter Group, a former subsidiary company of RBSI, and transfer of retained business into RBSI infrastructure, enabling programme benefits realisation of £20m• Ulster Bank Group (UBG) Home Migration Tender – Management and completion of tender process for migration of UBG Home business, closing off a significant business risk

• Managed and prioritise project request submissions for both commercial and partnerships changes, liaising with business users and key impacted stakeholders to ensure requests progress through correct governance procedures• Managed prioritisation process, engaging key stakeholders to enable swift resolution of issues • Created weekly project status reports for submission to senior management • Managed smaller project implementations through all stages of project lifecycle, developing suitable project documentation

• Acted as Project Coordinator, under Vice-President of Trust Operations & Technology• Coordinated and acted as liaison between business partners (Business Groups, Operations, Technology) • Created and maintained project documentation including: Business Requirement Documents, Use Cases, Cost-Benefit Analyses, Workflow Analyses, Risk Assessment, User Acceptance Test Plans/Scripts and Training Documentation.• Tracked project plan deliverables via Microsoft Project tools and Citi in-house tracking system (PlanView)• Provided project status report to project manager and business partners and organise project status meetings for project stakeholders