- Agile Scrum Product Owner; prioritized and managed product backlog across sprints and releases- Facilitated, analyzed and documented requirements with internal and external customers- Defined and conducted Business Acceptance Testing- Coordinated product objectives with UX/UI activities, including wire-frame creation, usability testing and persona creation and utilization - Maintenance/Run team product management - Online Community management- Partnership Opportunity liaison

- Performed ‘as-is’ analysis, problem definition, system requirements, and design definition for large-scale exam management, authoring, and scoring application.- Lead Joint Application Development (JAD) workshops to gather, analyze, and develop detailed specifications for functional and non-functional system requirements.

- Coordinated with business owners to identify problem areas, propose enhancement opportunities, and define business requirements for transactional-based collections application.- Directed JAD sessions to facilitate collection of requirements for various software applications.- Generated software development documentation including use cases, modeling diagrams, and data specifications.- Conducted business acceptance testing to ensure accurate interpretation and implementation of business objectives. - Spearheaded effort to define internal JAD workshop processes.- Created functional manuals to facilitate usability.

- Product management for an e-procurement site supporting the airline industry- Applied RUP methodology to all software development efforts including business case creation, requirements analysis, use case creation, product design, and testing.- Developed internal requirements gathering and management process to streamline requirements efforts.- Facilitated cross functional teams, both customer and internal, in JAD sessions to identify product specifications. - Led customers through validation of prototype products.- Maintained excellent customer relationships for issue resolution and expectation management.

- Introduced Process Improvement ‘Lean Enterprise’ team workshop concepts to all business process reengineering initiatives.- Led Kaizen Events- Collaborated with executive staff and development individuals to establish the division’s continuous improvement strategy and to ensure alignment with company business plan and metric objectives.- Performed facility-wide training to establish a common knowledge and understanding of Continuous Improvement Lean principles.- Performed root cause/corrective action investigations and response review for internal and customer identified issues as member of Corrective Action Board.