Laura Evans

Laura Evans Email and Phone Number

Head of Service Development, AQA @ AQA
manchester, manchester, united kingdom
Laura Evans's Location
Manchester Area, United Kingdom, United Kingdom
About Laura Evans

Laura Evans is a Head of Service Development, AQA at AQA. She possess expertise in customer experience, stakeholder engagement, stakeholder management, service design, employee engagement and 29 more skills. Colleagues describe her as "I had the pleasure of working with Laura on the E.ON migration programme moving customers from legacy systems to a single platform. Laura always went above and beyond to ensure agreed deliverables were met and was able to think quickly and adapt if any blockers arose. Laura has excellent engagement skills and kept stakeholders and team members equipped with the right level of information throughout the programme. I would highly recommend Laura to any organisation." and "Laura is a great Project Manager. She is always well prepared and has a strong focus on delivering agreed outcomes on time and as promised. She tempers this drive to succeed with due regard for colleagues so that there is an appropriate balance between “task” and “people”. Laura has an engaging and effective management and working style and operates with a “no surprises” approach. This, coupled with the highest levels of integrity and infectious enthusiasm, make it easy for me to highly recommend Laura. I have no doubt that she will be an asset to any organisation or team."

Laura Evans's Current Company Details
AQA

Aqa

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Head of Service Development, AQA
manchester, manchester, united kingdom
Website:
aqa.org.uk
Employees:
2203
Laura Evans Work Experience Details
  • Aqa
    Head Of Service Development
    Aqa Sep 2023 - Present
    Manchester Area, United Kingdom
  • Aqa
    Strategic Project Manager
    Aqa Jul 2022 - Oct 2023
    Manchester Area, United Kingdom
  • E.On
    Project Manager, Transformation Uk
    E.On Apr 2021 - Jul 2022
    Responsible for delivering B2B Complex Product migration as part of a fast paced, high profile (£1bn+) project with tight deadlinesDay to day project management including technical activities (data cleanse, testing, process mapping, data migration and cutover planning), customer readiness and business readinessManagement of detailed plans (waterfall delivery), working closely with our IT third party suppliers to ensure all plans are alignedTracking milestone delivery (including change requests and defects) against the plan and highlighting early warning signs of slippage or risks to the plan and putting mitigating actions in placeEnsuring business dependencies and assumptions are aligned with our IT suppliers and across all migration workstreamsDay to day management of risks, issues and change requests, supported by cross functional PMOManaging senior stakeholders and leading Steering meetings and project reporting Facilitate continuous improvement to ensure learning through the migration periodManagement of issues following migration and follow on project activity
  • E.On
    Development Manager, Business & Community Solutions
    E.On Oct 2016 - Jan 2022
    Nottingham, United Kingdom
    Customer Experience Development Manager responsible for bringing new tech solutions to customers in the UK B2B market- Developing product strategy, Customer experience and framework for B2B Solutions Delivery.- Management of external partners and suppliers- Driving performance across B2B solutions product portfolio using service design blueprints, personas, end to end journey mapping across multiple channels.- Delivering positive NPS across the operation and product portfolio-Delivering change projects across the B2B estate to support improvements in customer experience and enable energy solutions sales.
  • E.On Uk
    Performance Lead, Smart Metering Customer Programme
    E.On Uk Aug 2015 - Oct 2016
    Nottingham, United Kingdom
    -Analysis of customer data, systems and processes to support the design and scope of Smart Metering trials.-Delivering customer pilots/trials which support achieving the Smart Metering roll out plan.-Provide guidance on the areas impacted by changes to processes, in order to support benefits realisation planning.-Working with large amounts of data, recognising trends and building future forecasts to support with commercial decision making.
  • E.On Uk
    People Programme Lead, Smart Metering Customer Programme
    E.On Uk Jan 2014 - Aug 2015
    Nottingham, United Kingdom
  • E.On Uk
    Manager, Smart Metering
    E.On Uk Jun 2012 - Dec 2013
    Bolton, United Kingdom

Laura Evans Skills

Customer Experience Stakeholder Engagement Stakeholder Management Service Design Employee Engagement Energy Industry Demand Forecasting Data Analysis Customer Experience Design Performance Appraisal Energy Management Music Marvel App Oracle Sql Developer Data Modeling Microsoft Excel Pl/sql Change Management Training Delivery Business Process Improvement User Research Continuous Process Improvement Management Business Coaching Project Management Energy Efficiency Coaching Adobe Indesign Adobe Creative Suite Service Delivery Recruiting Presentations Project Delivery Performance Management

Frequently Asked Questions about Laura Evans

What company does Laura Evans work for?

Laura Evans works for Aqa

What is Laura Evans's role at the current company?

Laura Evans's current role is Head of Service Development, AQA.

What skills is Laura Evans known for?

Laura Evans has skills like Customer Experience, Stakeholder Engagement, Stakeholder Management, Service Design, Employee Engagement, Energy Industry, Demand Forecasting, Data Analysis, Customer Experience Design, Performance Appraisal, Energy Management, Music.

Who are Laura Evans's colleagues?

Laura Evans's colleagues are Yusuf Ahmad, Corinne Finnan, Samantha Blythe Mba, Sunday Salako, Maria Galloway, Stephen Cassidy, Catherine D..

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