Head Of Service Development
Current
Sep 2023 - Present
AeroLeads people directory · profile
Laura Evans Email & Phone Number
Head of Service Development
at
AQA
LinkedIn matched
✓ Verified July 2026
2 data sources
Profile completeness 86%
Current company
Role
Head of Service Development
Location
Manchester Area, United Kingdom
Company size
Who is Laura Evans? Overview
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Quick answer
Laura Evans is listed as Head of Service Development at AQA, a with 2203 employees, based in Manchester Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for Laura Evans.
Laura Evans previously worked as Strategic Project Manager at Aqa and Project Manager, Transformation UK at E.On.
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AQA
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Profile bio
About Laura Evans
Laura Evans is a Head of Service Development at AQA. She possess expertise in customer experience, stakeholder engagement, stakeholder management, service design, employee engagement and 29 more skills. Colleagues describe her as "I had the pleasure of working with Laura on the E.ON migration programme moving customers from legacy systems to a single platform. Laura always went above and beyond to ensure agreed deliverables were met and was able to think quickly and adapt if any blockers arose. Laura has excellent engagement skills and kept stakeholders and team members equipped with the right level of information throughout the programme. I would highly recommend Laura to any organisation." and "Laura is a great Project Manager. She is always well prepared and has a strong focus on delivering agreed outcomes on time and as promised. She tempers this drive to succeed with due regard for colleagues so that there is an appropriate balance between “task” and “people”. Laura has an engaging and effective management and working style and operates with a “no surprises” approach. This, coupled with the highest levels of integrity and infectious enthusiasm, make it easy for me to highly recommend Laura. I have no doubt that she will be an asset to any organisation or team."
Listed skills include Customer Experience, Stakeholder Engagement, Stakeholder Management, Service Design, and 30 others.
Current workplace
Laura Evans's current company
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Aqa
7 roles
Laura Evans work experience
A career timeline built from the work history available for this profile.
Strategic Project Manager
Jul 2022 - Oct 2023
Project Manager, Transformation Uk
Responsible for delivering B2B Complex Product migration as part of a fast paced, high profile (£1bn+) project with tight deadlinesDay to day project management including technical activities (data cleanse, testing, process mapping, data migration and cutover planning), customer readiness and business readinessManagement of detailed plans (waterfall delivery), working closely with our IT third party suppliers to ensure all plans are alignedTracking milestone delivery (including change requests and defects) against the plan and highlighting early warning signs of slippage or risks to the plan and putting mitigating actions in placeEnsuring business dependencies and assumptions are aligned with our IT suppliers and across all migration workstreamsDay to day management of risks, issues and change requests, supported by cross functional PMOManaging senior stakeholders and leading Steering meetings and project reporting Facilitate continuous improvement to ensure learning through the migration periodManagement of issues following migration and follow on project activity
Apr 2021 - Jul 2022
Development Manager, Business & Community Solutions
Customer Experience Development Manager responsible for bringing new tech solutions to customers in the UK B2B market- Developing product strategy, Customer experience and framework for B2B Solutions Delivery.- Management of external partners and suppliers- Driving performance across B2B solutions product portfolio using service design blueprints, personas, end to end journey mapping across multiple channels.- Delivering positive NPS across the operation and product portfolio-Delivering change projects across the B2B estate to support improvements in customer experience and enable energy solutions sales.
Oct 2016 - Jan 2022
Performance Lead, Smart Metering Customer Programme
-Analysis of customer data, systems and processes to support the design and scope of Smart Metering trials.-Delivering customer pilots/trials which support achieving the Smart Metering roll out plan.-Provide guidance on the areas impacted by changes to processes, in order to support benefits realisation planning.-Working with large amounts of data, recognising trends and building future forecasts to support with commercial decision making.
Aug 2015 - Oct 2016
People Programme Lead, Smart Metering Customer Programme
Jan 2014 - Aug 2015
Manager, Smart Metering
Jun 2012 - Dec 2013
Team & coworkers
Colleagues at AQA
Other employees you can reach at aqa.org.uk. View company contacts for 2203 employees →
SD
Sarah Davies
Colleague at AqaMilton Keynes, England, United Kingdom
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FB
Fer Ballesteros
Colleague at AqaCali, Valle Del Cauca, Colombia
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DS
Dave Simmons
Colleague at AqaManchester Area, United Kingdom
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SM
Sophie Malik
Colleague at AqaGreater Guildford Area, United Kingdom
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LM
Lauren Melia
Colleague at AqaUnited Kingdom
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AB
Aaron Baker
Colleague at AqaWest Midlands, England, United Kingdom
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SV
Simon Venn
Colleague at AqaAldershot, England, United Kingdom
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AB
Andreea Bacus
Colleague at AqaLondon, England, United Kingdom
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MD
Matthew Derbyshire
Colleague at AqaGreater Manchester, England, United Kingdom
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VW
Victoria Willett
Colleague at AqaSkipton, England, United Kingdom
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Sarah Davies
Colleague at AqaMilton Keynes, England, United Kingdom
View →
FB
Fer Ballesteros
Colleague at AqaCali, Valle Del Cauca, Colombia
View →
DS
Dave Simmons
Colleague at AqaManchester Area, United Kingdom
View →
SM
Sophie Malik
Colleague at AqaGreater Guildford Area, United Kingdom
View →
LM
Lauren Melia
Colleague at AqaUnited Kingdom
View →
AB
Aaron Baker
Colleague at AqaWest Midlands, England, United Kingdom
View →
SV
Simon Venn
Colleague at AqaAldershot, England, United Kingdom
View →
AB
Andreea Bacus
Colleague at AqaLondon, England, United Kingdom
View →
MD
Matthew Derbyshire
Colleague at AqaGreater Manchester, England, United Kingdom
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VW
Victoria Willett
Colleague at AqaSkipton, England, United Kingdom
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FAQ
Frequently asked questions about Laura Evans
Quick answers generated from the profile data available on this page.
What company does Laura Evans work for?
Laura Evans works for AQA.
What is Laura Evans's role at AQA?
Laura Evans is listed as Head of Service Development at AQA.
Where is Laura Evans based?
Laura Evans is based in Manchester Area, United Kingdom while working with AQA.
What companies has Laura Evans worked for?
Laura Evans has worked for Aqa, E.On, and E.On Uk.
Who are Laura Evans's colleagues at AQA?
Laura Evans's colleagues at AQA include Sarah Davies, Fer Ballesteros, Dave Simmons, Sophie Malik, and Lauren Melia.
How can I contact Laura Evans?
You can use AeroLeads to view verified contact signals for Laura Evans at AQA, including work email, phone, and LinkedIn data when available.
What skills is Laura Evans known for?
Laura Evans is listed with skills including Customer Experience, Stakeholder Engagement, Stakeholder Management, Service Design, Employee Engagement, Energy Industry, Demand Forecasting, and Data Analysis.
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