Laura Boyd Email and Phone Number
Laura Boyd work email
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Laura Boyd personal email
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Dedicated and highly effective training, communications and project coordination professional with a passion for learning and development (L&D), instructional design, writing, facilitating and coaching. Collaborator, goal-oriented and conscientious self-starter with experience in curriculum design, partner- site on-boarding, content creation/management, training delivery and employee engagement. Proven creativity and ability to solve problems and enhance customer experiences. 10+ years of customer service experience; Certified in Adult Learning Education and Online Learning Design and Delivery.Key Competencies:• Learning & Development • Instructional Design • Technical Support & Training• Sales & Customer Service• Project Coordination • Administration• Social Media Engagement• Digital/Print Content Creation & Design • Coaching• Teamwork & Collaboration • Event PlanningTechnical Skills:• Word• Excel• PowerPoint• Outlook• Adobe InDesign and Illustrator• Adobe Captivate• Articulate Storyline• Cisco WebEx• Agility CMS• ININ• Database Software• Snagit• SharePoint• Spinetix• QuickBooks Online (QBO, QBOA, QBOP, Payments and Direct Deposit)
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Manager, Learning And DevelopmentJohnston Equipment Nov 2024 - PresentMississauga, On, Ca
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Supervisor Elearning Design/DeliveryJohnston Equipment Jul 2022 - Nov 2024Mississauga, On, Ca
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Senior Instructional DesignerJohnston Equipment Apr 2021 - Jul 2022Mississauga, On, Ca
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Instructional DesignerPurolator Jun 2017 - Apr 2021Mississauga, Ontario, CaUpdated and improved effectiveness of existing in-class and online learning materials, carrying a portfolio of 10+ projects in my first 6 months. Created net new learning experiences to exceed customer expectations.▪ Partnered with Consultants, Systems Team and end customers to apply instructional design methodology, adult learning principles and quality standards to learning product design.▪ Managed translation process with external vendors, building effective business partnerships.▪ Loaded, tested and deployed content in SuccessFactors LMS to ensure integrity of learning materials.▪ Facilitated, led TTT sessions and coached other facilitators during the roll-out of a new onboarding program.▪ Led several major organizational initiatives, such as the Course Evaluation Strategy, Flash Project, Summits 2020 and the Launch of Office 365. -
Engagement SpecialistIntuit Oct 2016 - Mar 2017Mountain View, California, UsOwned site engagement for Mississauga and Edmonton through collaboration and partnerships with the global team, key local stakeholders and diversity network leaders, businesses and community organizations. Highlights:▪ Managed $500,000 Canadian engagement budget and reduced network spending.▪ Designed and executed on “right for site” delightful employee engagement experiences, including the 2017 holiday and children's holiday parties that resulted in high levels of participation.▪ Measured impact and shared success stories verbally and by writing impactful social media posts.▪ Provided recruitment services, coaching and resources to leaders of 9 employee networks based on local vision and strategy. -
Senior Support Specialist And Qbo Canada Lead TrainerIntuit 2015 - 2016Mountain View, California, UsConducted multiple in-classroom, webinars and new hire training sessions for all Mississauga Care Representatives, additional partner-site employees and train the trainer sessions for the partner sites (Windsor and Cebu, Philippines); Managed customer escalations; performed product testing, analyzed root cause of client issues to produce workarounds and reported test defects to engineers via JIRA tickets.Highlights: ▪ Re-crafted the new hire curriculum for Customer Care Canada in partnership with the global Learning & Development (L&D) team.▪ MILT approved instructor.▪ Wrote, designed, enhanced and upgraded training documentation, processes and knowledge base articles, improving employee success and reducing nesting period.▪ Expanded digital communications role by training two other employees in Spinetix.
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Support Representative And Qbo Canada Agent TrainerIntuit 2013 - 2015Mountain View, California, UsProvided outstanding product and service experiences for small business and accounting clients by delivering highly effective telephone, chat and social support (Facebook and Twitter) and handling escalations for QuickBooks Online, QuickBooks Online Accountant and Payroll, while serving as a team and inter-departmental subject matter expert (SME) for Sales, Marketing, Care and Learning & Development.Highlights: ▪ Aligned all new hire Canada Care product training with changes in the QuickBooks Online interface, providing accurate training resources.▪ Acted as the Digital Communications Manager on site, designing digital messaging by creating, screening and posting digital signage content in Photoshop, PowerPoint and Spinetix.▪ Active member on employee networks including the Engagement Council and Community Partnerships (Habitat for Humanity and the Parkinson’s Society of Canada).
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Project CoordinatorTrapeze Media Dec 2012 - Jul 2013Toronto, Ontario, CaProject management; Successfully coordinated a large volume of client data and creative assets from creation to input.Highlights:▪ Coordinated several Kraft and Shoppers Drug Mart e-commerce projects by building timelines and estimates and conducting daily meetings with the creative, developer and account teams.▪ Ensured adherence to project deliverables and client’s expectations.▪ Asset/content input and management plus preliminary quality assurance of various Shoppers Heart Heath Campaign, Oral Care, Baby Photo Contest, Beauty Boutique and the Summer Campaign.▪ Trained a peer in CMS and set daily goals to collaboratively input four regional versions of the Beauty Boutique content to launch site. -
Recruitment And Social Media AssistantCerta Q Marketing Inc. Sep 2012 - Dec 2012North York, Ontario, CaPerformed frontline customer service, HR, social media and writing services.Highlights: ▪ Wrote and published compelling job advertisements, attracting ideal candidates.▪ Screened resumes, reviewed qualifications, conducted telephone interviews, and scheduled meetings with candidates, streamlining the process to enhance effectiveness.▪ Managed the company’s social media accounts for both recruiting and branding purposes.▪ Designed the first company brochure for use at college and university fairs.
Laura Boyd Skills
Laura Boyd Education Details
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Algonquin College Of Applied Arts And TechnologyOnline Learning Design And Delivery -
Canadian College Of EducatorsEducation
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Sheridan CollegeCommunications
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University Of Toronto MississaugaVisual Culture And Communications Specialization; Minor In French
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Glendon Campus Of York University | Campus Glendon De L’Université YorkEnglish And French As A Second Language
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St. Joseph Secondary SchoolHigh School Diploma
Frequently Asked Questions about Laura Boyd
What company does Laura Boyd work for?
Laura Boyd works for Johnston Equipment
What is Laura Boyd's role at the current company?
Laura Boyd's current role is Manager, Learning and Development at Johnston Equipment.
What is Laura Boyd's email address?
Laura Boyd's email address is la****@****ail.com
What schools did Laura Boyd attend?
Laura Boyd attended Algonquin College Of Applied Arts And Technology, Canadian College Of Educators, Sheridan College, University Of Toronto Mississauga, Glendon Campus Of York University | Campus Glendon De L’université York, St. Joseph Secondary School.
What are some of Laura Boyd's interests?
Laura Boyd has interest in Event Planning, Writing, Digital Technologies, Social Media, Marketing, Traveling, Animals, Basketball, Music, Painting.
What skills is Laura Boyd known for?
Laura Boyd has skills like Learning And Development, Instructional Design, Coaching, Curriculum Development, Strategic Communications, Teamwork, Customer Service, Social Media, Time Management, Microsoft Office, Marketing Communications, Social Media Marketing.
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