As Supporter Liaison Officer at Reading Football Club, I facilitate communications and act as a bridge between the Club and its fans.I collaborate with all departments, to develop and implement strategies that enhance Fan Engagement and ensure supporters are actively involved in the Club’s activities. I host Forums, focus groups, and other engagement initiatives to gather valuable insight from supporters, which I then use to advocate for their interests in club meetings and decision-making processes. By representing the voices of our fans and fostering open communication, I am constantly working towards a more inclusive and connected community, ensuring the club remains attuned to the needs and aspirations of its supporters.

Roles & responsibilities: * Overseeing and maintaining company website.* Receiving customer service requests and identifying appropriate components to meet requirements.* Producing weekly e-mail newsletters and promotions for potential and existing customers.*proofreading letters and emails.

Roles & Responsibilities: Serving customers as front of house in the bar and restaurantMaintaining the pub’s social media presence, ie. creating new posts on promotions and sports games etc. and posting live stories to encourage patrons in the area Training front of house staffCleaning and closing the barTraining in all things associated with bar and restaurants service, ie. food safety, challenge 25.

Roles & Responsibilities: *Answering phones and sorting mail, including company invoices, for the entire office.* Booking clients and employees in to meeting rooms using Excel, and arranging the necessary food and beverages for each meeting. * Greeting clients.* Booking flights and hotels for company executives. * Being flexible and able to travel to a number of corporate companies all over London, ranging from media companies, to health clinics, wherever I was needed that particular week.

Roles & responsibilities: * Serving customers and dealing with their requests.* Cash handling on checkout and cashing up of tills.* Product demonstration.* Merchandising.