I am the Director of Emblematic Accounts at Inspirus, a leading employee engagement solutions provider, where I have been working for over thirteen years. I am a Certified Recognition Professional (CRP) and a Notary Public in Texas, with a master's degree in strategic communications and a bachelor's degree in computer science.My mission is to build and nurture trusted and long-lasting relationships with our clients, to deliver first-class service. I collaborate with our sales, advertising, and product development teams to best serve each client's needs and expectations, and to grow existing accounts while ensuring quality and cost-effective services. I also use the Clients for Life methodology to improve client retention and loyalty, and to communicate clearly and effectively.In addition, I have a strong background in strategic communications, computer science, and social media marketing, which enables me to engage in client assessment, discovery meetings, and solution development. I have developed strategic program recommendations, training materials, administrative processes, and demo environments, and I have supported the transition of programs from pre-sales through onboarding. I have also monitored product functionality, JIRA tickets, stories, and QA of program functionality.I am passionate and enthusiastic about improving operations and getting the job done right. I am exceptionally organized, multitasking, and prioritizing are my dominant strengths. I have clear writing and communication skills, and I value collaboration, contribution, and support.
Listed skills include Customer Service, Marketing, Account Management, Management, and 19 others.