Laura Hays Email & Phone Number

Bedford Heights, Ohio

Managed incoming and outbound emails from customers and peers for accuracy and for confidentiality. Reviewed accounts for closure and returned accounts to collectors if all work had not been completed on the account. Read, comprehended and adhered to the Fair Debt Collections Practices Act (FDCPA) and International Organization for Standardization (ISO) polices. Handled and adhered to company and client requirements and guidelines. Obtained attorney and consumer information as it related to bankruptcies and added information to consumer file and forwarded to legal. Flagged accounts for further review by collectors or legal.

Bedford Heights, Ohio

Managed incoming and outbound emails from customers and peers for accuracy and for confidentiality. Reviewed accounts for closure and returned accounts to collectors if all work had not been completed on the account. Read, comprehended and adhered to the Fair Debt Collections Practices Act (FDCPA) and International Organization for Standardization (ISO) polices. Handled and adhered to company and client requirements and guidelines. Obtained attorney and consumer information as it related to bankruptcies and added information to consumer file and forwarded to legal. Flagged accounts for further review by collectors or legal.

Cleveland, Ohio

Help Veterans, their families, medical providers and all other interested parties with the various Federal laws, regulations, and/or VA directives that affect entitlement for healthcare benefits provided by the Veterans Administration. Additionally, process non-VA claims submitted by providers from outside the Veterans Administration to determine status of payment or reject/denial. Verify documentation prior to sending to clinical, coding and authorization personnel for final review and determination of applicable legal authority. Assist with the investigation of problems and/or situations that require actions such as congressional issues, individual concerns and collection issues. Determine the legal eligibilities for non-VA claims based on both emergency and inpatient claims submitted.

Cleveland, Ohio

Responsible for filling orders for medical supplies for large veterans hospital. Worked in veterans hospital warehouse distributing mail, supplies, and off/on loading incoming and outgoing commercial and official Veterans Affairs trucks. Set up medical equipment with assistance from experienced personnel. Assisted with medical inventory count of supplies.

Columbus, Ohio Area

Mitigated potential losses to Chase by proactively investigating written inquiries regarding matters of existing and future legal holds for court ordered levies on Chase deposit accounts. Analyzed and resolve these issues. Supported retail banking centers, attorneys and customers at the federal, state and local level. Worked independently as well as being a team player. Strong analytical, interpretive and problem solving skills.

Charged with leading the establishment of risk and control best practices and an operational risk management business model which incorporates proactive identification, assessment, monitoring, measurement, mitigation, and control of operational risks. Performed a variety of standardized accounting, budgeting and financial management actions using automated systems and software. Led 6 personnel in training and professional development. Developed workflows based on findings and industry knowledge, producing standardized and comprehensive best practice recommendations. Wrote, analyzed, and converted documentation for online presentation of policies, procedures, and basic content update requests, ensuring adherence to internal standards and quality review.

Chanute Afb, Il

Responsible for providing education services program advice and assistance to airmen; preparing and maintaining education services records, files, and materials; and providing technical support and program resources for the operation of the Education Services program.Provided the initial and basic advice and assistance for Air Force educational opportunities in the areas of the Extension Course Institute (ECI), Career Development Courses (CDC), and Community College of the Air Force (CCAF).75 percent of the time was spent performing three duties (Enrolling Personnel in Educational Programs and Courses, Performing General Records Maintenance Functions, and Performing Education Advisory Functions) in addition to conducting briefing to all incoming personnel.

Beale Air Force Base, Marysville, Ca

Worked as a Commercial Services Specialist by ensuring civilian purchase orders were authenticated and approved for payment as a Certifying Officer.

Bachelor Of Arts (B.A.), Business And Accounting

Associate Of Arts And Sciences (A.A.S.), Financial Management