I have successfully led professional services and business operations in software and academia for over 20 years. I am a process-junkie who loves to make something from nothing and order from chaos. Experienced in building upon minimal foundations, I have established and expanded businesses while implementing process improvements that result in greater efficiency and increased revenues while retaining a customer-first focus. I am a mindful leader who encourages enthusiastic, highly productive, and collaborative environments, capable of working cross-functionally at all levels inside and outside an organization. I actively develop my teams through training, coaching and mentoring. Key competencies: Strategic Planning, Operations Management, Customer Experience, Process Improvement/Change Management and Developing Teams