Conducts case reviews with Claims Representatives and analyzes performance through consistent review of bodily injury evaluations and claims statistics. Provides feedback to Claims Representatives to address areas of opportunity and promote growth. Ensures compliance with company procedures and department of insurance guidelines.

Evaluate and investigate causation for potential bodily injury exposures up to $150,000 through critical analysis and collaboration with management and other departments. Train new employees on appropriate injury claim investigation and provide feedback to new employees, establishing goals for employee development.

Investigate and determine coverage for personal auto claims, actively communicate with insured customers regarding claim status and resolve bodily injury claims with direct and represented parties.

Maintained ownership of the claims process serving as the primary point of contact for customers and resolving all known exposures. Collaborated with claim specialists to assist with successful claim resolution.