Laura Johnson Email & Phone Number

Watford, GB

Southampton, England, United Kingdom

Southampton, England, United Kingdom

Leading the Front of House team at DoubleTree by Hilton Southampton, a 137-bedroom hotel with excellent connections to the Southampton Cruise Terminal, Paulton's Park and the M27. Responsible for looking after a team of 10 highly motivated Receptionists, Supervisors and the Nights Team and leading the day-to-day running of the hotel. In charge of Guest.

York, United Kingdom

Co-led the Front of House department at Hilton York, looking after a team of 12 high performing Receptionists, Concierges and Reservationists. Responsibilities included: Payroll Management, Guest Satisfaction Targets, Financial Targets, Team Retention, Team Training, Guest Services, Night Management, Financial Reporting, Departmental Meetings, Cross.

I gained much experience on a managerial level in a 138 bedroom City Centre hotel. Areas of development were performing under pressure, decision making, operational HR and Leadership.

London, United Kingdom

As Supervisor / Duty Manager I was regularly left in charge of the Operations and Safety & Security of the 204 bedroom property. Areas of development were Complaint Handling and Front of House Leadership.

Over the course of 7 months, I gained experience in all operational outlets at a management level. As part of the programme, I developed managerial skills which increased my confidence as a leader.

Hatifeld

Watford, United Kingdom

Bachelor Of Arts (Ba), Event Management With Tourism

Btec Higher Diploma In Travel & Tourism, Tourism And Travel Services Management, 3 Distinction*

Gcse

Ba Hons Hospitality Management, Hospitality Administration/Management, 2:1