Customer Success Manager
CurrentManage the installation of point of care digital advertising monitors in medical facilities. Monitor order process flow using Service Pro ERP system. Review deliverables for adherence to sponsor standards. Coach field technicians. Provide training, guidance, and support. Liaison between customers, sales, operations, and vendors. Investigate and resolve inquiries and escalations. Participated in the rigorous vetting process leading to the certification of HMs digital screen network, from the Point of Care Marketing Association (POCMA).Skilled at using NetSuite CRM system as a tool to provide exceptional customer service.