**The Trembly Emporium** is a magical haven for handcrafted treasures, blending creativity and craftsmanship to create unique leatherworks, bound books, LARP accessories, and fantasy-inspired items. Founded by a passionate sole trader, every piece is lovingly made by hand, offering authenticity and charm. From tabletop RPG enthusiasts to lovers of handmade goods, the emporium’s whimsical, fantasy-inspired style resonates with those who value imagination and adventure. With a commitment to quality and a personal touch in every aspect—from crafting to customer engagement—The Trembly Emporium is growing as a beacon of magic in a mundane world.

Experienced in digital content creation, client communication, and brand promotion, I excel in AdobeCreative Suite and managing B2B relationships. Skilled in website management and consumerservices, with strong analytical abilities, video editing proficiency, and a knack for online marketing.Key Skills:Content Creation: Crafted engaging blog content tailored to target audiences, enhancing brand visibilityand engagement.Client Communication: Managed B2B client interactions, ensuring timely and professionalcommunication to convey brand messages effectively.Laura Ward - page 3Social Media Management: Developed and scheduled dynamic social media content to boost brandawareness and drive product/service promotion.Visual Branding: Designed visually appealing social media imagery in alignment with brand identity,enhancing online presence.Website Management: Proficient in Wix, WordPress, and Squarespace, maintaining accurate andengaging website content.Multimedia Creation: Produced compelling video and podcast content to showcase brand offerings andindustry expertise, proficient in video editing.Consumer Services: Committed to delivering exceptional consumer experiences, addressing inquiriespromptly to ensure satisfaction.Analytical Skills: Leveraged strong analytical abilities to evaluate marketing performance and optimizestrategies for maximum impact.Online Marketing: Executed comprehensive online marketing strategies across digital channels to reachtarget audiences and drive engagement.In summary, my multifaceted skill set and proven track record in content creation, client relations, anddigital marketing make me an asset in any fast-paced marketing environment.

Led the implementation of the Skills for Growth Programme, focusing on addressing skills gaps withinTees Valley SMEs and facilitating essential employee training. Provided impartial advice and guidanceto local businesses, fostering teamwork and collaboration to enhance workforce capabilities and drivebusiness growth.Problem Solving: Identified and addressed skills gaps within SMEs through collaborative problemsolving, facilitating tailored solutions to enhance productivity and competitiveness.Teamwork: Worked closely with Skills Development Officers, contributing to a cohesive teamenvironment to support businesses in accessing necessary training and development resources.Business Engagement: Engaged with local businesses to understand their unique challenges andobjectives, providing guidance and support to translate business plans into actionable strategies.Skills Development Planning: Collaborated with SMEs to develop customized skills development plans,aligning training needs with organizational goals and objectives.Programme Access Facilitation: Streamlined access to diverse opportunities offered by the Skills forGrowth Programme, including funded support for work experience, traineeships, and apprenticeships.Training Provider Collaboration: Established partnerships with local training providers to deliver tailoredtraining solutions, ensuring alignment with SMEs' specific requirements.Future Provisioning: Contributed to shaping future training and development provisions for SMEs acrossTees Valley, leveraging insights gained from program delivery to inform strategic planning initiatives.In leading the Skills for Growth Programme, I significantly contributed to the growth and developmentof numerous regional businesses. Through fostering teamwork, problem-solving, and strategiccollaboration, I enhanced workforce skills and capabilities, ensuring the long-term success andsustainability of Tees Valley SMEs.

As a CreatorLab Fellow at Teesside University, I led a dynamic and innovative learning design project aimed at driving the evolution of Future Facing Learning. Throughout my involvement in this short-term funded student placement, I collaborated with academic staff to co-design high-quality digital learning materials, contributing to the delivery of an outstanding student and learning experience.During the project, I actively engaged in multidisciplinary collaboration, embracing a broad spectrum of learning activities and environments. I provided design support for innovative pedagogic approaches and environments, harnessing the affordances of digital technology to create high-impact educational resources. Working within a small team, I took ownership and responsibility in the process of improving University learning and teaching experiences and processes.My role also involved participation in the Microsoft Office Certification program, focusing on Continued Professional Development and enhancing digital design skills. Through this experience, I honed my project management abilities and gained valuable insights into the development of authentic learning design projects, aligning with Teesside University's Future Facing Learning strategies.I successfully completed 16 hours of mandatory business and legal training courses, along with induction to the role. Additionally, I synthesized my learning journey by writing a final reflective report, encapsulating the invaluable experiences and insights gained throughout the project. This role has significantly enriched my skill set and provided me with practical experience in digital product development and project management within an educational context.

As a Campaign Representative, I promoted Teesside University's initiatives to diverse audiences. I managed our social media presence, running successful campaigns. I coordinated events, engaged stakeholders, and collected feedback to refine strategies. I represented the university and fostered positive community engagement.Key Responsibilities:Campaign Promotion: Actively engaged with students, faculty, and the wider community to raise awareness and drive participation in university campaigns and events.Event Coordination: Organized and facilitated various campaign-related activities, including workshops, seminars, and promotional events, to enhance engagement and outreach.Stakeholder Engagement: Collaborated with university staff, students, alumni, and external partners to ensure alignment with campaign objectives and maximize impact.Communication and Outreach: Utilized effective communication strategies, both online and offline, to disseminate campaign messaging and engage with target audiences across multiple channels.Feedback Collection: Gathered feedback and insights from stakeholders to inform campaign development and strategy refinement, contributing to continuous improvement and effectiveness.Social Media Management: Created and managed a social media presence for Campaign Representatives, leveraging platforms to amplify campaign messaging and engage with the community effectively.Campaign Management: Ran multiple successful campaigns, demonstrating the effectiveness of strategic planning and execution.Representation: Acted as a representative of Teesside University, embodying its values and mission while advocating for campaign initiatives and promoting positive engagement within the community.Through my role as a Campaign Representative, I demonstrated strong communication, organizational, and stakeholder engagement skills, contributing to the success and impact of Teesside University's campaigns and initiatives.

Responsible for supervising a small team and ensuring their duties are completed to a high standard within a strict time frame. Ensuring that the work environment is safe and hygienic by adhering to all health and safety requirements. Duties Include:-Set up equipment and train staff to use. equipment if needed.-Sell goods to customers using a cash in hand system.-Handle Stock check and Cash up at the beginning and end of shifts. -Write reports on profit and loss for each shift.-Monitor performance of staff.-Handle any disputes when manager is not available.

As a graphic designer, I collaborated with several small YouTube channels, crafting captivating visual art for their websites and channels, including but not limited to: Channel branding, logos, intro/outro animations, stream overlays and banners, enhancing their branding and visual identity.

Experienced video game journalist with a proven track record of creating engaging and insightful articles that consistently garnered over 1000 views within the first 24 hours of publication. Adept at delivering compelling and timely content that resonates with gaming enthusiasts, contributing to increased readership and engagement.