• Accurately achieved cost reduction of 10.5% (N850,000.00 in 6 months) through vendor consolidation and renegotiation of service contracts.• Collaborated with 7 member technical team to provide counsel on basic aspect of the Project deliverable for improved performance. • Administered system updates and security updates and upgrades for workstations, laptops and server in over 20 contracted facilities. • Provided support to Departmental Heads by preparation and compilation of designs, tender and technical documents/reports. • Maintained cost and schedules associated with quarry materials with 98% accuracy. • Performed installation, &configuration of software including PCs, laptops, printers, handheld PDAs and Smartphones wired and wireless network interfaces and access points for departments, while saving valuable man-hours and cost of N385,000.00• Delivered and confirmed availability of appropriate work tools for all employees

• Coordinating with help-desk and other team in providing technical support by over 50% for system performance and note any abnormalities. • Providing support to product Team by building internal tools with standard HTML/CSS tools by 60% to produce responsive and interactive websites. • Identifying problems uncovered by customer feedback to resolve conflicts, testing, correcting, prioritize needs, develop content criteria. • Provided first line technical support to over 50 users via phone calls, emails and live chat/website.• Troubleshooting network concerns, Assisting users in person & remotely. • Prove enhanced performance figures for IT team adept to meet stated management expectation & relevant standard. • Support to senior technicians with complex tasks meeting 20% workflow.• Implementation of hardware and software solution to improve workflow.

• Worked as an interface to ensure synergy between client and the company• Liaised with head of various units in facilitating and follow-up to expedite business contractors with current and prospective clients. • Identified and maximized sales opportunities and increased customer retention rates.• Handled business presentation, briefings and marker up-to-dates.• Helped to increase customer return rates by providing excellent 300 weekly customer service inquries via phone, email and chat. • Trained four employees on financial tool SAGE• Achieve 97% high sales via customer satisfaction rating goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.