Operations:• Oversaw all operational functions (finance, human relations, and marketing), operating as the connective tissue for company-wide collaboration, communication, and success.• Overhauled the agency workflow by successfully implementing four new platforms: Asana (project management), Slack (agency communication), Harvest (time tracking), and Google Drive (asset management).• Streamlined agency operations by developing and implementing standardized processes, training materials, and instructional templates.• Recommended a new client account model that utilized administrative assistants alongside project managers, reducing costs for repeatable administrative tasks.• Increased team utilization by 30% through time-tracking and guideline development, leading to additional revenue and less overhead costs.Finance:• Spearheaded comprehensive budget reviews for key clients, using data analysis to identify revenue opportunities and actionable financial insights.• Implemented a new estimating process, boosting data accuracy and enabling strategic financial decisions (e.g., client budget overhaul, service outsourcing, and revenue improvement).Management and HR:• Managed a team of seven employees, emphasizing clear expectations, consistent follow-through, and ongoing development conversations.• Performed compensation and benefits reviews, resulting in new benefits for hourly employees and achieving market-rate compensation (50th percentile) for all employees.• Engaged vendors through feedback surveys, set processes, and clear expectations, resulting in a high-performing network consistently delivering on project goals.• Created a comprehensive onboarding program with clear expectations, leading to positive feedback and a strong sense of belonging for new hires.• Initiated a professional development program to discover motivations, goals, and growth interests to encourage continuous learning and a growth mindset.