Laura Duncan Email & Phone Number

Solana Beach, California, United States

Solana Beach, California, United States

Manhattan, Ks

This was a 100% remote position. Completed remaining coursework to fulfill requirements to graduate with a Bachelor of Science in Social Sciences. Maintained 4.0 GPA; awarded academic honors each semester. Participated in graduate-level sociology/criminology coursework as an undergraduate student.Assisted online professors with course-flow feedback. August 2021 - May 2022: Assisted professor with student questions and issues regarding anthropology course content and the online Canvas learning system. Graded all course discussions, reflections, papers, and tests fairly and equitably. Class size ranged from 60 to 90+ online students.

Fort Collins, Co

Executive AssistantServe as liaison between executive and other departments within organization. Create well-organized, grammatically correct memos and reports for distribution to members of various departments. Assist with special events planning. Use various software applications, such as spreadsheets and accounting, to assemble, manipulate, and/or format data and/or reports. Maintain highest level of confidentiality. Exercise administrative judgment; assuming responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service within the functional area. Human Resources CoordinatorResponsible for onboarding newly hired employees to include: employee handbook overview, employment documents, and benefit enrollment. Create and maintain complete and confidential files on each employee. Process, verify and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations and classifications. Assist with company benefit administration to include enrollment forms, plan questions, claims resolution, and open enrollment. Establish and maintain department records and reports; recommend new approaches, policies, and procedures to effect continual improvements in efficiency and services performed. Record and maintain data for each employee, including such information as addresses, weekly earnings, absences, supervisory reports on performance, change of statuses, and dates of and reasons for terminations. Answer questions regarding eligibility, salaries, benefits and other pertinent information.

Fort Collins, Colorado Area

Assist project manager(s) by providing the administrative support related to all phases of projects from start-up to completion. Manage job starts by setting up projects in QuickBooks, creating job files and filing all related paperwork. Preparation and entry of original and revised contracts and estimates. Customize cost codes and timecards for field managers. Process all contract and subcontract documents from initiation through signing. Order and expedite all fixtures, equipment and materials. Provide contractors with financial documents and insurance certificates. Obtain required financial documents and insurance certificates from subcontractors. Track, log and prepare submittals for general contractor's approval. Track, log and submit all RFI's and change documents to or from the general contractor. Log and distribute responses to appropriate parties for cost impact. Notify general contractor of cost impact via change order request. Write approved subcontract change orders, update subcontract ledger and estimate in accounting system. Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project. Prepare weekly and monthly billings, lien releases and required paperwork for the billing process. Enter invoices in accounting system in the correct fiscal period. Track payments and make collection emails and/or calls. Answer calls for project manager(s) and handle issues when possible. Keep project manager(s) and field manager(s) up to date with weekly job cost reports. Research and correct all misapplied time and materials as required. Perform general clerical duties including, but not limited to correspondence, typing, filing, faxing, deliveries, mailing and copying. Schedule and attend interdepartmental meetings as required. Provide meeting minutes to all attendees upon completion of meeting. Identify and respond to the needs of internal and external customers. Promote 100% customer satisfaction.

South Portland, Me (Remote/Telecommute)

Final 4 months consisted of 100% remote work. Responsible for the customer care team that serves as first point of contact for incoming customer inquiries (phone, email, web or walk-ins). Created cases within Volunteer Systems (Salesforce CRM) for all inquiries; developed, documented and referenced solutions (answers) within Volunteer Systems; handled all inquiries for which there is a solution and worked with internal subject matter experts on more complex inquiries. Built and revised case management business processes and guidelines, and provided training and ongoing reinforcement for the team and all Council staff. Managed the creation of a robust and accurate solutions library. Ensured that customer inquiries were addressed swiftly and in accordance with service standards and that case management processes were followed. Provided leadership, guidance and management oversight to the Customer Care team. Worked with the upper management to develop, assess and revise Council customer care service goals; created Key Performance Indicators (KPIs) for customer service delivery, including first contact resolution rate. Created appropriate reports and dashboards for tracking KPIs. Analyzed dashboards and proactively provided recommendations for business process improvements. Coached and trained team to build knowledge and skills to achieve desired KPIs. Lead and directed the Customer Care team to ensure that exceptional customer service was provided to all customers, external and internal, and that the team was portraying a positive image of Girl Scouts. Monitored phone calls and other communications to ensure that service standards were being met. Created processes and guidelines for Council-wide case management, including case creation, transfer, escalation and closing. Managed the definition and assignment of case tiers and queues. Monitored case queue processes, collaborated with managers and ensured that all internal departments used queue management processes.

Bangor, Me

Responsible for serving as the first point of contact for incoming customer inquiries via phone, email, web or in person, and for providing exceptional customer service throughout all customer interactions. Recorded all inquiries within Volunteer Systems and excelled in case management processes and guidelines. Responsible for timely, accurate entry of registrations and payments received. Consistently and accurately followed case processes and appropriately assigned cases to tiers and queues. Maintained the Volunteer Systems case management system by entering information quickly and accurately. Referred inquiries to appropriate GSME queues and staff for resolution when questions exceed the scope of Customer Care. Provided general Council administrative support. Served as back-up to council shop.

Lakewood, Co

Directed the overall administrative activities while following current federal, state and local regulations that govern long term care and assisted living facilities. Entrusted to ensure that proper administrative procedures were maintained at all times. Directed and coordinated the functions and activities of the business office. Implemented written policies that governed the accounting functions of the facility. Maintained and reconciled census daily and monthly. Submitted claims for all payer types accurately and timely in accordance to policy/protocol and in compliance with all state and federal regulations. Monitored and collected A/R. Reported delinquent accounts to the Nursing Home Administrator. Complied with all state and federal billing regulations. Maintained Medicaid billing records for 5615s. Maintained electronic and hard copy billing records for all payer sources. Recorded payments received to appropriate cash receipts journal. Posted payments received to appropriate resident accounts. Participated in daily/weekly/monthly triple check process for Medicare and Managed Care resident claims. Prepared and mailed monthly statements timely. Reconciled bank statements monthly. Closed A/R software in accordance to company time frame. Prepared financial and statistical reports. Provided oversight of Resident Trust account per regulations and company policy. Understood Medicare and Medicaid reimbursement policies. Maintained confidentiality of resident HIPAA information. Maintained and ensured resident financial files were complete with signed admission agreements and insurance documents. Oversight of Payroll, A/P, and Reception positions. Responsible for Human Resource duties. Oversight of business office document archives. Demonstrated a passion for caring as evidenced by interaction with co-workers, residents, families, and guests.

Greater Denver Area

Acted as financial liaison between facility and billing department. Ensured communication of financial obligations to residents and families. Attended daily, weekly, and monthly briefings regarding the inter-disciplinary team, A/R and aging, and Medicare/Medicaid. Completed initial assessment process to determine patient eligibility. Met with residents and families regarding explanation of admission financial information, changes in pay source, transition to long-term care and discharge financial information. Conveyed eligibility and financial information daily to billing office. Facilitated Medicaid applications and collection of all required verification. Maintained financial files on all current and discharged residents. Ensured existing Medicaid resident cases remained updated and complete. Assisted residents with medical bills. Collected patient payments, co-pays, and private pay from residents and families. Created and distributed invoices and statements. Assisted Nursing Home Administrator with miscellaneous projects. Supervised one assistant and three receptionists. Participated in professional organizations and workshops.

Greater Denver Area

Maintained organization and accuracy of all resident medical records. Participated in professional organizations and workshops. Handled communications concerning the medical records of facility residents. Instituted admission procedures for new and re-admitted residents in regard to resident medical records. Sent correspondences to physicians for signatures, requesting visits and completed forms. Monitored timely return of correspondence. Purged medical records according to established procedures and filed record forms in the appropriate resident files. Audited medical records on a routine basis; communicated concerns to proper department heads and followed up on reported corrections. Served as support to the Medical Record Director and Admissions Department. Completed and closed medical records of discharged residents according to standard procedures. Safeguarded the confidential information contained in resident medical records. Recorded minutes of monthly Quality Assurance meetings. Maintained all registers and tickler files necessary for medical record functions and regulations. Understood state and federal laws and regulations, facility policies regarding medical records and educated other departments involved while assuring compliance with the laws, regulations, and policies. Assisted Nursing Home Administrator and other departments as needed with various tasks.

Greater Denver Area

Answered multi-line telephones and directed calls to appropriate parties. Greeted clients and guests. Provided necessary assistance to management team. Provided banking services to residents including withdrawals, deposits, and check writing; maintained balanced account information for each resident. Relayed all banking information to Business Office Manager at corporate level. Assisted Administrator with any necessary tasks. Assisted various departments with all manner of special projects, including converting paper forms into electronic forms. Created and maintained spreadsheet tracking of all employee in-service hours completed over a calendar year. Maintained inventory of all office and break room supplies and equipment. Responsible for placing orders and maintaining monthly and yearly spending budget. Collected background information and prepared all necessary documents and materials for conferences and meetings. Collected and entered data into Excel spreadsheets and various databases.

Greater Denver Area

Assisted Dr. Lon Kopit with any necessary tasks. Prepared and edited custody evaluation reports for various courts. Transcribed dictation of reports, letters, and recorded interviews. Answered multi-line telephone and assisted clients with questions. Scheduled client appointments and maintained appointment book daily. Prepared billings for completed custody evaluations. Maintained client files.

Initial position as Legal Assistant. Promoted to Billing Coordinator within 6 months. Created and distributed invoices to clients and customers for contract/flat fee projects and various hourly billings. Issued purchase orders to attorneys and other employees. Reconciled bank and credit card statements. Processed check, credit card, and wire payments; applied payments in QuickBooks and updated client files. Distributed weekly A/R Aging Report from QuickBooks. Provided A/R, A/P, and payroll support. Maintained inventory of all office and break room supplies and equipment; responsible for placing orders and maintaining monthly and yearly spending budget. Collected background information for conferences and meetings; prepared all necessary documents and materials for meetings. Prepared legal documents and filed with the courts.

Sacramento, California Area

Created and maintained a cohesive and productive work environment, ensuring timeliness and efficiency of a 5 person staff. Managed all day-to-day administrative office functions. Arranged travel and completed travel request and expense reimbursement forms. Maintained inventory of all office and break room supplies and equipment. Responsible for placing orders and following monthly and yearly spending budget. Maintained company fleet records and scheduled maintenance as necessary. Created and maintained electronic and paper client files. Orientated new employees and assisted with terminations. Maintained current and past employee personnel records at the regional branch level. Provided additional HR support to corporate office. Collected and entered data into Excel spreadsheets and various databases. Created and distributed invoices to clients and customers for contract/flat fee projects and various hourly billings. Reconciled bank and credit card statements. Processed check and credit card payments. Provided A/R, A/P, and payroll support to corporate office. Supervised and managed employees by coordinating workload. Assisted employees with various needs and problems. Motivated employees to work efficiently to complete jobs correctly. Personal assistant to regional director of branch. Participated in the writing and administering of annual evaluations of employees, as well as verbal and written warnings due to poor performance.