Manage 140 complex national accounts contributing to over $83M in total contract value• Provided sales and marketing presentations to decision makers, including c-suite executives (NFL, Eli Lilly,Amazon) resulting in a 30% conversion rate in 2022• Performed initial on-boarding of (28) new accounts in 2022 via Jupiter Software, ensuring a smoothtransition from sales to services• Proactively manage client’s project plans with Momentus Software, resulting in retention of (6)annual accounts producing 1.7M in ARR• Develop tools, processes and best practices to ensure customers are realizing the greatest possiblevalue; initiated an insurance policy revision saving clients 15% to their bottom line• Analyze dynamic pricing data models to evaluate which accounts to target and determine financialincentives• Engage in building relationships cross functionally with multiple associates including (4) vendors and(7) partners focusing on mutual success plans• Monitored client satisfaction surveys and develop/implement new onboarding procedures resulting inhigher customer satisfaction scores of 90%• Act as an escalation point for critical issues impacting a client's success and strategically plan toreduce churn• Coached and developed (10) junior staff, with an emphasis on developing their project management and customersuccess fundamentalsKey achievement: Developed a contract language document streamlining the legal process, improving overall departmentefficiency by 35%

Managed local accounts contributing to an increase of new business by 25%• Solicited convention business, influenced meeting planners to choose Indianapolis as a destination• Collaborated with Visit Indy and area hotels to strengthen sales and marketing efforts• Negotiated complex contract language between client and attorneys• Maintained a high level of adherence to liability insurance requirements, developed a streamlined process savingtime for colleagues and clients• Ensured that all targets were met for event project timeline• Advocated for client needs being the voice of the customer• Resolved any issues in a timely and professional manner• Established and managed social media campaign for both the center and stadium, driving engagement onFacebook and TwitterKey achievement: Devised a CAD drawing library improving client and associate’s efficiency by 50%

Led the successful sales and management of diverse events, ensuring seamless execution and exceptional client satisfaction. Developed and implemented comprehensive project plans, overseeing all aspects of event operations from conception to completion. Coordinated and collaborated with cross-functional teams to manage event timelines, including catering, event operations, technology and parking logistics. Fostered and maintained positive relationships with clients, vendors and stakeholders resulting in repeat business and increased client retention. Leveraged excellent communication and negotiation abilities to secure favorable contracts with clients, optimizing budgets and cost-effectiveness. Achieved the top closing rate within the entire team combined, leading to recognition and accolades from upper management.