Laura Kerr Email & Phone Number

Dallas, TX, US

Mclean, VA, US

Southlake, Texas, US

Lead and provide recommendations on Sabre airline IT and distribution solutions by utilizing a strong understanding of business and marketplace challenges paired with the client's commercial goals and distribution strategyEstablish working relationships with client and Sabre key stakeholders including C-Level to align goals for the account plan Hold.

Southlake, Texas, US

• Manage and lead the day-to-day operational and technical relationship between Sabre and multiple strategic domestic and international airlines
• Partner with domestic and international airlines to provide consultative support and analysis to demonstrate and ensure that the client is harvesting the value the software uniquely provides (e.g. revenue realization.
• Provide strategic insights to the account management and program teams to identify additional business opportunities that align with customers strategic goals and vision
• Provide oversight and assist in delivery of short and long-term development projects
• Be the customer advocate within Sabre Airline Solutions and conduct or facilitate meetings within the organization to better describe and explain client expectations or needs
• Monitor and analyze support tickets to identify and resolve chronic trends or issues associated to the clients' environment

Southlake, Texas, US

• Using Agile methodologies, responsible for interpreting functional requirement from business requirements documentation, create workflow design mock-ups and acceptance criteria, user stories
• Drive customer meetings to more specifically define acceptance criteria for development and insure requirements are being met
• Coordinate demonstration of product with the with internal and external customers to ensure successful delivery.
• Assist in customer support and defect validation during CVT.
• Cross utilized by QA Test Engineering to assist in test case design, maintenance and functional testing.

Southlake, Texas, US

• Twice Recognized as Organizational "Champion" in 3Q10 & 2Q11 for development and distribution of Sabre Airline University
• Analyzed customer training needs and designed client specific materials and access to Sabre Airline University
• Created and supported Continuous Learning Series for AirVision and AirCentre product lines.
• Content Management, HTML Coding, presentation and maintenance of the content on customer facing Sabre Airline University
• Contract renegotiation and overhaul of FAQ tool used by the helpdesk which supports all products.

Southlake, Texas, US

Utrecht, NL

- Creation, presentation and maintenance of technical training materials- Specializing in implementation of new business and new technologies.- Proficient in analyzing workflow and developing plan for efficiency improvement.