Laura Kesner, Phd, Ms, Cbap Email & Phone Number

Castle Rock, Co, Us

Castle Rock, Colorado, United States

Castle Rock, Co

Manage an incredibly talented group of business analysts who specialize in Strategy Analysis, Requirements Elicitation and Documentation, Solution Assessment and Validation, Training, User Documentation, and Support.

Helped lead effort to bring the IIBA (International Institute of Business Analysis) to Denver. Created and managed the membership process, including recruitment and renewals, which was recognized at the international level. Obtained and coordinated speakers and sponsors for many of the Chapter Events.

Colorado Springs, Colorado, United States

Partnered with 4 other Business Analysts to implement the Enterprise Trouble Management System (ETMS); conducted user interviews, created process flows, documented requirements, created use cases, co-authored the detailed functional specification, and managed the issues log for this global trouble-ticketing application which was used by 5,000 concurrent and 30,000 overall users. Designed and developed GUIs utilizing Visual C++ based on the gathered requirements and provided training to 400 domestic and international users (including course documentation and delivery). Also wrote on-line help and documentation for CSMi (Customer Service Management Interactive).

Colorado Springs, Colorado, United States

Coordinated MCI’s Trouble Administration for Customer Service (TACS) project, including multi-site, domestic and international communications; developed the overall design of the TACS system by conducing user interviews, task flow diagrams, detailed interface specification, and issues tracking. Created all on-line help and documentation materials for TACS Supervisory screens. Conducted a heuristic evaluation of the NextGen application and documented results.

Designed layout and icons for an application that allowed printing operations to be conducted on the intranet; participated in multi-disciplinary design of interfaces for printing hardware and software. Developed text messages and illustrations for LCD panels, menu systems and interior printing labels; designed static and animated GIFs for software programs. Responsible for usability testing, statistical analyses, and presentation of same. Suggested solutions resulted in decreased performance time and increased client satisfaction ratings. Evaluated competitive products to document strengths and weaknesses and identified features to be incorporated into proprietary design. Created on-line help for InfoPrint Quick Submit (a Print On Demand application for the Macintosh; reviewed and edited technical manuals for increased usability of product documentation.Heuristic analysis, usability testing, user interface design, market analysis, online help and documentation.

Orlando, Florida, United States

Collaborated on study design; Developed test plans and wrote technical paper for F-16 simulator study on pilot expertise.

Collaborated on design of Windows application, the effective implementation of which resulted in increased user satisfaction and increased user performance. Performed heuristic analysis (usability assessment) of various Windows applications. an engineering application, a military application, and four industry applications. Developed a Windows Computer Experience Questionnaire (WCEQ) that reliably and validly gauges a user’s computer expertise in a Windows 3.1 environment; Conducted a meta-analysis on progressive relaxation training and job performance. Conducted item-analyses, reliability testing, validity testing, and factor analyses on questionnaires; produced literature reviews on human-computer interfaces, human-virtual environment interaction, computer experience and usability, interface navigation, and computer-assisted instruction. Developed test plans and wrote technical paper for F-16 simulator study on pilot expertise.

Orlando, Florida, United States

Researched literature on skill retention, ran studies to test hypotheses, statistically analyzed the data, and wrote technical papers summarizing the results. Collaborated on test development for the Electronic Warfare Continuum Assessment Program, which analyzed the effectiveness of electronic warfare training programs.

Winter Park, Fl

Responsibilities included writing reports, conducting reviews, research, test selection, evaluation, and statistical analysis. I wrote the report on situational awareness for Aircrew Coordination Training, conducted a meta-analysis on progressive relaxation, and wrote the security manual for handling classified information. Also chose tests for analyzing performance degradation while wearing navy chemical protection suits.

Phd, Human Factors

Activities and Societies: HFES, ACM SIGCHIHuman Factors is the design of equipment so it is easier and safer to use. My specialty is.

M.S., Industrial/Organizational Psychology

Industrial/Organizational (I/O) Psychology studies the interaction between people and work and includes hiring practices, training.

B.A., Psychology