Laura Hafeman Email & Phone Number

Milwaukee, Wi, Us

-Responsible for driving adoption of IAM controls including SSO/MFA, IDM, and password vaulting across the GE Healthcare enterprise and product landscape. -Collaborate with business, functional partners and technology leadership in defining requirements.-Drive technology discussion and strategy in line with business needs and company.-Define execution plan and approach based on project scope, expected timeline and available budget/resources. -Work with globally located technical team to coordinate day-to-day execution.-Support execution team with resolution of roadblocks and interdependencies. -Ensure quality of deliverables is verified and matching stakeholder expectations

Greater Milwaukee Area

-Administrator for information applications, including the electronic resource manager, firm intranet, and electronic content alert system; resolve any issues with electronic resources.-Evaluate, test, recommend, and implement new electronic resources and software, including testing and upgrades. -Manage all levels of accessibility for over six hundred users and two hundred assets including login credentials (individual and organization-wide) and authentication; provisioning and deprovision users.-Ensure the use and distribution of e-resources conforms to signed agreements.-Lead roll out plans for new technology including coordinating with vendors, team liaisons, and individual users including credential assignment. -Generate monthly operations reports on electronic resource usage and statistics to conduct cost recovery.-Develop and maintain intranet site using SharePoint. -Liaise with support and application engineers to support e-resources. Special Projects & Accomplishments-Collaborated with system engineers and vendors to update IP addresses for multiple locations. -Recognized as an invaluable member of the team for seamless completion of this project. -Ongoing development of Standard Operating Procedures. Including on-boarding of new staff, system alerts, streamlining content delivery, and departing staff procedures. -Updated reporting methods to deliver more meaningful data. Succeeded in procuring extra staff for growing business intelligence team. -Created tracking system to manage training for new staff, as well as new electronic training protocols.-Engaged in process improvement by creating a new content delivery system. I used lean methods to automate a manual process creating more time for research and document delivery.

Racine, Wi

-Develop and maintain electronic resources and web pages using SharePoint and HTML coding.-Partner with IS on SharePoint upgrades, page testing, and interface issues. -Work with vendors to troubleshoot service issues and ensure the department is aware of emerging technologies.-Troubleshoot access issues for e-resources. -Plan and develop collection of resources within defined budget allotments.-Work with students to develop search strategies and educate on database use. -Apply copyright knowledge to assist in policy development. -Maintained the A-Z list using Ovid Linksolver, and access management system to connect hospital licenses with online vendor publications.Special Projects & InitiativesInitiated vendor database update to ensure department had access to current vendor and contact information. Recognized a need for updating policies; succeeded in getting new initiatives implemented to provide a more streamlined service experience.

Milwaukee, Wi

-Responsible for all functions of the QIC, including access, CMS management, metadata and reporting. -Provided training on the use of information resources for internal staff and for members. -Report statistics on popular topics and forecasting industry trends. -Allocate funds and direct budget for QIC operations.-Create pathfinders for popular topics such as product management, Six Sigma, and lean practices.-Administer copyright requests, fees, and licensing agreements.-Upload publications into content management system (CMS).-Create metadata to provide a consistent search experience.

Glendale, Wi

- Develop a curriculum and instruct Introduction to Information Literacy and Research.- Demonstrate and assist students with database use, as well as assist with reference searches in the classroom setting. - Provide skills assistance, tutoring, and workshops related to information literacy and technology.- Assist in integrating information literacy and technology skills across the curriculum.

Greater Milwaukee Area

- Update records in EOS; checked for consistent record keeping and accuracy of information. - Use a content management system to update web page and online resources. - Check links to ensure TOC feeds are working properly. - Use Medline, CINAHL, and UpToDate to assist with reference requests. - Use OCLC, NLM, Cutter, and Planetree to catalog materials.Special Projects: Re-cataloged the Vince Lombardi Cancer Library to ensure it met the organizational standards of Aurora Libraries.

- Supervisory Experience: Acts as librarian in-charge on evening and weekend shifts, in which I am responsible for carrying out library policies and operations while overseeing staff.- Weeded and developed the Consumer Health collection. - Provide reference, readers advisory, and interlibrary loan services to the general public. - Catalog and classify library materials, and check MARC records for accuracy via the Milwaukee County Federated Library System’s computer system. - Assist with library programs and displays.

- An opportunity to work full time with a flexible schedule while completing by undergraduate coursework. - Customer service focused.- Promote membership.- Stay current on material to make qualified recommendations. - Keep department organized and stocked.- Use reporting system to order books.

- Multi-tasking and cold calling. - Maintain existing accounts while soliciting new clients. - Conduct property tours.- Follow up calls to potential clients. - Issue/negotiate contracts. - Detailed/issued Banquet Event Orders.

- Responsible for the SMERF market. - Generated new leads.- Cold Calling and prospecting new and old business. - Aggressive contract negotiation. - Property tours and client entertaining. - Achieved 180% of my booking goal.

Oconomowoc, Wi

- In this promotion, I became responsible for detailing and facilitating all social events, meetings and conventions. - Generated new business as well as re-booking repeat business. - Oversaw Easter and Mother’s Day brunches; each serving over 1,000; and marketing related to these events.

Oconomowoc, Wi

- Responsible for all aspects of 40,000 square feet of meeting space.- Supervised a banquet staff of over fifty employees. - Executed all events including board meetings, weddings, conventions and tradeshows.- Accountable for inventory of banquet equipment, supplies, banquet checks and gratuities.

Oconomowoc, Wi

- Responsible for set up of all banquet and meeting space, as well as the supervision of banquet and bartender staff of over 30. - Accountable for all banquet bars and bar cost. - A very hands-on position; I worked in all areas of the banquet department, including set up, audio visual, and banquet service.

Masters Information Science

Bachelor'S Degree, Information Science/Studies