As the Director of Clinical Quality at Teladoc Health, I lead the design and implementation of the quality program for the Primary Care division, which offers telemedicine services to millions of patients across the U.S, including underserved individuals. I hold the CPHRM and CPHQ credentials, which demonstrate my expertise and commitment to quality and risk management in healthcare. I am also a certified coder (CPC) and medical auditor (CPMA) as I led a clinical audit team while at Humana.With over 15 years of experience in clinical and pharmacy quality, performance improvement, and risk management, I have a proven track record of delivering complex projects on or ahead of schedule and against the highest expectations. I am skilled in developing and analyzing benchmarks, policies, procedures, and clinical guidelines that align with organizational goals and objectives, as well as regulatory and accreditation standards. I am also adept at identifying and integrating best practices, facilitating teamwork and communication, and supporting patient safety and satisfaction initiatives. I am passionate about advancing quality and innovation in telemedicine and primary care, and I strive to create a culture of excellence and collaboration within my team and across the organization.
Listed skills include Healthcare, Hospitals, Medicare, Clinical Research, and 20 others.
