Laura Hudson Email & Phone Number

- Manages all aspects of the relationship between Homes.com and key MLS accounts across the United States- Coordinates the launch and onboarding process with MLS, internal product team, and marketing - - -Regularly monitors adoption and engagement, and creates strategies to maximize both-Responds to reports of technical and compliance issues and works with appropriate internal and external partners to remedy them as quickly as possible-Coordinates technical changes made necessary by MLS feed conversions, regulation changes, etc.-Stays abreast of the real estate industry through training, classes and meetings throughout the year-Attends industry and MLS events to meet with MLS staff, agents, and promote Homes.com-Regularly holds check-in meetings with MLS staff to discuss product updates, new needs within the MLS and training opportunities

Bethesda, Maryland, United States

- Manages, trains and coaches the Customer Success team on all aspects of managing, retaining and expanding their book of business of real estate clients.- Regularly collaborates across departments to maximize back end client management processes and workflows for onboarding and ongoing service, streamline technical support needs and ensure cohesiveness client facing collateral and messaging.- Coaches the Customer Success team to be expert advisors to their clients, training the client on best practices and identifying needs as they arise.- Closely monitors data related to client renewal, cancellation and expansion to identify the factors that most influence a client's decision.- Developed and formalized a client onboarding and service process and collaborated with the operations team to create automated workflows.- Developed and formalized the Customer Success Team's key performance indicators, based on actions most likely to lead to a client renewal or expansion. In collaboration with operations, leveraged the CRM system to track performance relative to the team's KPI's.

Washington D.C. Metro Area

- Manages, trains and coaches an inside sales team on all aspects of selling digital marketing solutions to real estate professionals all over the United States. - Regularly collaborates across departments to maximize back end sales processes, sales leads and full potential of sales CRM system.- Effectively trained the sales team during two major product launches, resulting in the entire team achieving 200% of their sales quota for the quarter. - Coached the team to become experts in leveraging all available marketing products, resulting in an increase of average revenue for each new closed deal.

Washington D.C. Metro Area

- Consistently met and exceeded sales quota. - Using the CRM system, developed successful contact workflows for various lead sources for inside sales that are now automated.- Created product demos and presented them to real estate professionals during face to face to sales consultations.- Presented products at various trade shows and conventions to hundreds of industry professionals resulting in new sales leads and new business.

- Consistently met and beat assigned sales quota- Specialized in taking over sales challenged communities to make them consistently sell again. - - - Achieved my objective by analyzing buyer profiles and collaborating with management and marketing teams to position, package, price, and market the community to the right consumer base.- Successfully guided Sales and Marketing Representatives in Training with hands-on training in the model for for 3-6 months at a time using observation, role play, workbook activities and guided customer interactions. - Achieved Sales and Marketing Representative of the Quarter for Washington South Division in October 2013.- Achieved Sales and Marketing Representative of the Northern Virginia Region in September 2014.

- Handled banquet operations for a large hotel and convention center which hosts events ranging from corporate conferences, weddings, trade shows, holiday parties and more. - Effectively executed up to twelve simultaneous events with proper set-up, staffing of waiters, bartenders and captains and coordination with the chef, kitchen staff, catering sales, and group sales. - Ensured a flawless public face by handling all back-end duties such as scheduling, managing and training staff, maintenance of banquet facilities and equipment and constant cross-departmental communication and coordination.

- Managed all aspects of the event space at White Stone Event Center including staffing, inventory of food and beverage, coordination with chef and kitchen staff, client relationships and execution of all events.- Created and executed multiple marketing campaigns for the event space through print, radio and community outreach. This resulted in a 100% increase in event volume within the first four months.

Bachelor'S Degree, Criminal Justice/Police Science

Studied Criminal Justice Administration and Legal Studies. Graduated with Bachelor's Degree in 2005.

Political Science And Government

Studied Political Science.