Users Know helps companies build better products by providing:*User experience research and design*Training in better product development methodologies*Consulting, coaching, training, and advising services for new products searching for product/market fit, existing companies trying to move into adjacent markets, and successful companies interested in innovation and transformation*Speaking engagements*Design and research workshops

*Grew team from 3 to 12 designers in less than a year*Oversaw the user experience design for complex enterprise products generating over $1B in revenue*Improved collaboration with product management to make design team more efficient and products more successful*Helped designers learn to incorporate quantitative and qualitative research more effectively in their process

Interim head of product - June to December 2016VP Product - Jan 2017 to Sept 2019Adviser - post Sept 2019* Led a small agile engineering team to create a digital platform to transform the internal processes and scale the business* Improved efficiency of internal team with more intuitive and useful administrative tools for tracking projects and communicating with clients* Helped develop the strategy for moving into enterprise wide accounts with several very large new clients* Led a small product and engineering team to design and ship a new application for Talent communication that helped double the size of the Talent community and increase engagement exponentially* Ran small experiments to investigate assumptions around client needs, which led to very large savings in tech development costs

Part time coaching, training, and advising teams in large orgs that are trying to become more innovative and agile.

Bus 131 - The Creative Founder: Product Innovation Through Design ThinkingTaught the basics of design thinking and innovation strategy to existing product managers and engineers.

* Designed and product managed a new interface to let employers enroll patients with direct primary care physicians using the platform for billing and management* Worked with the engineers to roll out the new interface to employers and physicians* Onboarded and supported several new practices and employer groups

* Helped create curriculum for 12 week intensive to train new UX designers* Recruited and interviewed students for the program* Taught classes* Oversaw student projects for associated companies* Mentored students as they searched for their first UX design jobs post-graduation

Designed and shipped a platform that:* Enabled crowdsourced clothing design competitions* Managed inventory and ecommerce sales for the clothing made from winning designs* Engaged the clothing design community in voting on their favorite designs and promotion of those designs through social media