Laura Kloster Email & Phone Number

Columbia, Missouri Area

Customer Support Supervisor:Interview, hire and train new support representatives.Improved and streamlined processes and workflow.Develop training materials and resources for the support team.Consultant Role:Improve client retention by developing strong relationships and continuous review of how the platform can better serve users.Increase sales by planning and implementing demos and on-boarding new clients. Successfully implemented new clients with over 2,000 users.

Columbia, Missouri Area

Responsibilities:-Maintain and organize operating expenses-Create and implement engaging curriculum for up to 9 children ages 1-5-Modify curriculum for a multi-age experience-Provide family feedback and communicationAchievements-Established service learning opportunities with the surrounding community-Prepared children for kindergarten by meeting or exceeding MO early childhood and kindergarten baseline expectations-Completed the LaunchU course offered by the MO Women's Business Center, Columbia 2018

Columbia, Missouri Area

Responsibilities:-Integrated technology into learning and assessment-Provided student feedback to monitor personal goals-Collaborated as a team with colleagues among grades k-5-Communicated daily with parents using technology, phone calls, and in-person meetings-Modified curriculum to meet the needs of various learning and behavioral needs for 21 studentsAchievements:-Served as the school's k-2 language arts representative; as such I analyzed school-wide data from 12 classes to set and achieve goals by providing colleagues with professional development for interventions and progress monitoring-Sponsored the school's math team, providing after school preparation for the district wide math competition -Planned and executed school-wide writing celebration

Jefferson City, Missouri

Responsibilities:-Integrated technology into learning and assessment-Collaborated as a team with colleagues among grades k-5-Communicated daily with parents using technology, phone calls, and in-person meetings-Modified curriculum to meet the needs of various learning and behavioral needs of up to 22 students Achievements:-Served as the kindergarten language arts representative responsible for gathering grade level data and reporting back to teammates -Established a system for students to set and self-monitor goals and progress leading to increased scores and engagement

Chillicothe, Missouri

Responsibilities:-Integrated technology into learning and assessment-Provided student feedback to monitor personal goals for up to 22 students-Collaborated as a team with colleagues among grades k-5-Communicated daily with parents using technology, phone calls, and in-person meetings-Modified curriculum to meet the needs of various learning and behavioral needsAchievements:-Ensured that 100% of students met or exceeded grade level or special education reading requirements-Served as an after-school reading tutor, increasing grade level reading scores-Sponsored and coached the high school dance team

Master Of Science - Ms, Instructional Systems And Learning Technologies

Graduate Certificate, Human Performance Technology

Bachelor Of Science (B.S.), Elementary And Early Childhood Education

Activities and Societies: Young Life volunteer leader, SLATE, MSTA student member