Laura Skinner Email & Phone Number

- Led the implementation of third-party order automation software (Conexiom). - Collaborated with an external team to develop integrated workflows, increasing order processing efficiency and allowing our team to focus on complex and urgent issues.- Subject matter expert in Conexiom automation implementation, which reduced issue resolution turnaround time, and enhanced the company’s automation capabilities.- Created new standard operating procedures and supporting documentation, and updated reference databases for automation projects, increasing automation efficiency and accuracy.Identified and resolved reporting and automation workflow insufficiencies, increasing accuracy and efficiency.

Seattle, Washington, United States

- Collaborated with a Conexiom to develop integrated automated workflows, increasing order processing efficiency.- Accurately entered purchase orders in SAP according to company SOPs, becoming a top performer.- Identified insufficient workflows and gave recommendations for improvement to senior leadership.- Supported account executives with order issue resolution.

- Resolved a variety of complex customer order issues while maintaining exceptional service standards.- Worked cross functionally with internal departments to ensure issues were resolved quickly and effectively.- Served on the department’s morale committee to improve worker happiness and satisfaction.

Redmond, Wa

- Accurately and efficiently entered detailed orders and quotes. - Investigated and improved common recurring issues during daily workflow, improving customer experience and internal efficiency.- Supported various departments with projects as required.

Bellevue, Wa

Seattle

- Converted manuals from Adobe Framemaker to XML- Worked extensively with Adobe Framemaker, XMetaL XML program, and Trisoft

Seattle, Wa

Bellevue, Wa

Bellevue, Wa

Bachelor Of Arts (Ba), French

French

I studied at the Université de Nantes for three months doing a study abroad program through the French department at the UW. My classes.

Education record