As the Manager of Customer Service at St. Louis Public Library, I am passionate about fostering a culture of excellence in service while empowering our community through access to information, resources, and learning opportunities. With a focus on innovation, team collaboration, and continuous improvement, I lead a dedicated team to ensure that every interaction with the library is positive, efficient, and impactful.With experience in customer service and a deep commitment to public service, I strive to enhance the user experience by integrating feedback, optimizing processes, and advocating for resources that meet the evolving needs of our diverse community. At the heart of my work is a desire to ensure that the library remains a welcoming, inclusive space for all, where people can connect, grow, and thrive.If you’re passionate about customer service, public libraries, or community development, I’d love to connect and share ideas!
Listed skills include Library Science, Library, Information Literacy, Public Libraries, and 15 others.