• develop, implement, and maintain eCommerce SOPs, communication standards, and WFH protocols• hire, train, and provide support to remote customer service team • responsible for order control, inventory tracking, conflict resolution for issues arising from logistical challenges• cultivate relationships with stakeholders, including vendors, contractors, customers, and all business teams, to provide proactive service and positive sales experience• provide efficient… Show more • develop, implement, and maintain eCommerce SOPs, communication standards, and WFH protocols• hire, train, and provide support to remote customer service team • responsible for order control, inventory tracking, conflict resolution for issues arising from logistical challenges• cultivate relationships with stakeholders, including vendors, contractors, customers, and all business teams, to provide proactive service and positive sales experience• provide efficient, customer-oriented service, from initial phone or online enquiry through post-sales support to directly address client needs and questions; achieve and maintain personal customer satisfaction rating of 94%• process over $500,000 in online sales per month, using Shopify (web store) and Windward POS (in-store POS system) Show less

• perform substantive/developmental editing, copy/line editing, and proofreading of text-based media, including novels, academic papers, grant applications, conference abstracts, presentations, other projects in a variety of fields• court transcript proofreading• working knowledge of common style guides, including APA, MLA, IEEE, Chicago• create house/private style guides for individual authors or teams• extensive experience working with non-native English (ESL/EFL)… Show more • perform substantive/developmental editing, copy/line editing, and proofreading of text-based media, including novels, academic papers, grant applications, conference abstracts, presentations, other projects in a variety of fields• court transcript proofreading• working knowledge of common style guides, including APA, MLA, IEEE, Chicago• create house/private style guides for individual authors or teams• extensive experience working with non-native English (ESL/EFL) speakers/authors Show less

• key liaison among internal and external stakeholders, providing specialized support to enhance collaborative relationships between universities, researchers, and other partners• developed and implemented knowledge transfer strategies; authored and disseminated informative documents highlighting project updates, reports, funding opportunities, etc.• managed funds and reporting from federal and provincial agencies and NGOs, as well as in-kind contributions from partner organizations;… Show more • key liaison among internal and external stakeholders, providing specialized support to enhance collaborative relationships between universities, researchers, and other partners• developed and implemented knowledge transfer strategies; authored and disseminated informative documents highlighting project updates, reports, funding opportunities, etc.• managed funds and reporting from federal and provincial agencies and NGOs, as well as in-kind contributions from partner organizations; responsible for seeking new funding initiatives• provided guidance on PMO’s procedures and interpretation of policies regarding the use of funds, completion of budgets, strategic approaches to proposal development for internal and external reports• developed concepts and strategies when authoring sections of grant applications, to align the University's strategic research plan with the project teams• planned and coordinated logistics for conference and events Show less

• "second in command" at McMaster Campus External Service Point during 5-day special ballot voting initiative for 2019 Federal Election, working under Assistant Returning Officer• hired 42 undergraduate and graduate students to work as service agents and information officers• trained service agents and information officers on electoral process and procedures; revision and special ballot voting process; REVISE software for data entry• scheduled employee shifts, managed timesheets and… Show more • "second in command" at McMaster Campus External Service Point during 5-day special ballot voting initiative for 2019 Federal Election, working under Assistant Returning Officer• hired 42 undergraduate and graduate students to work as service agents and information officers• trained service agents and information officers on electoral process and procedures; revision and special ballot voting process; REVISE software for data entry• scheduled employee shifts, managed timesheets and verified hours worked for all agents• set up and organized service centre and all election materials; closed down service centre at end of 5-day period• supervised work of service agents to ensure all electoral procedures are followed• manage ballot box content daily; secure documents with elector information, and electoral materials are stored securely at all times Show less

• coordinated two Indigenous-led transdisciplinary research projects ($1.25M in funding) that address drinking water security and governance in Indigenous communities in Canada• managed and tracked budgets and resources to comply with project guidelines• assisted with preparation and submission of successful grant proposals, ethics applications• conceptualized, designed and coordinated production of KT/communications materials (e.g., website, academic posters, information booklets)… Show more • coordinated two Indigenous-led transdisciplinary research projects ($1.25M in funding) that address drinking water security and governance in Indigenous communities in Canada• managed and tracked budgets and resources to comply with project guidelines• assisted with preparation and submission of successful grant proposals, ethics applications• conceptualized, designed and coordinated production of KT/communications materials (e.g., website, academic posters, information booklets) for studies, projects• prepared annual research and financial reports, coordinating with more than 20 researchers across 8 institutions• facilitated information sharing across research program, working with team leads to identify synergies and address team needs Show less

Research assistant for McMaster English Language Development (MELD) Diploma program under Dr Anna Moro and Dr Daniel Schmidtke. • [September to December] Administered and collected data for phonological processing assessment (CTOPP-2), and both receptive and expressive vocabulary tests (PPVT-4, EVT-2) for approximately 200 international undergraduate student participants.• [January to April] Administered and collected date for reading assessment (GORT-5), and eye-tracking for… Show more Research assistant for McMaster English Language Development (MELD) Diploma program under Dr Anna Moro and Dr Daniel Schmidtke. • [September to December] Administered and collected data for phonological processing assessment (CTOPP-2), and both receptive and expressive vocabulary tests (PPVT-4, EVT-2) for approximately 200 international undergraduate student participants.• [January to April] Administered and collected date for reading assessment (GORT-5), and eye-tracking for approximately 200 international undergraduate student participants. Show less

Thesis: "I am sorry, we are sorry: A critical analysis of discursive strategies in contemporary public apologies"My MSc research is in the field of pragmatics, specifically the speech act of public apology. Using a novel analytical framework, I investigated the communication strategies that are used in public apology to determine what makes some apologies successful and others fall flat. • designed a novel analytical framework to investigate discourse strategies used in public… Show more Thesis: "I am sorry, we are sorry: A critical analysis of discursive strategies in contemporary public apologies"My MSc research is in the field of pragmatics, specifically the speech act of public apology. Using a novel analytical framework, I investigated the communication strategies that are used in public apology to determine what makes some apologies successful and others fall flat. • designed a novel analytical framework to investigate discourse strategies used in public apology• submitted conference abstracts, research & funding proposals, and scientific papers on a tight schedule• managed timeline of research project to meet required deadlines• completed extensive literature review to determine gaps in field of study• collected naturally-occurring linguistic data for 7 case studies• coded over 45 pages of written text to identify discursive strategies & processes, and sociocultural themes• conducted qualitative, quantitative data analysis• presented results at international conference; won Presidents’ Award for Best Presentation by a Young Researcher• communicated study results, implications through comprehensive written thesis; oral presentation & examination Show less

My roles as Teaching Assistant allow me to refine my teaching, leadership and communication skills through:• planning and leading tutorials of 20-30 students, allowing them opportunities to develop, practice and refine their understanding of course material and communication skills• leading discussions and planning lecture material for students in both small and large groups• disseminating information and helping students in one-on-one and group settings, both in-person and via… Show more My roles as Teaching Assistant allow me to refine my teaching, leadership and communication skills through:• planning and leading tutorials of 20-30 students, allowing them opportunities to develop, practice and refine their understanding of course material and communication skills• leading discussions and planning lecture material for students in both small and large groups• disseminating information and helping students in one-on-one and group settings, both in-person and via computer-mediated communication (eg. email, Avenue to Learn, etc)• critically evaluating and grading student assignments and exams, providing feedback to students to help them improve their future workCourses:IBH 1AC3 - Language & SocietyLinguistics 1A03 - Introductory Linguistics ILinguistics 1AA3 - Introductory Linguistics IILinguistics 1Z03 - Sounds, Words & Meaning in Modern English ILinguistics 1ZZ3 - Sounds, Words & Meaning in Modern English II Show less

Thesis: "Effects of Semantic Prediction and Plausibility on Working Memory Recall: Evidence from Complex Span"I conducted an honours thesis research project under the guidance of Dr Elisabet Service. My research explores the interaction between sentence processing and verbal working memory. This research was sponsored by a McMaster Undergraduate Research Award (USRA). Thank you to the Faculty of Humanities and the Vice-President (Research) for their support of this project. •… Show more Thesis: "Effects of Semantic Prediction and Plausibility on Working Memory Recall: Evidence from Complex Span"I conducted an honours thesis research project under the guidance of Dr Elisabet Service. My research explores the interaction between sentence processing and verbal working memory. This research was sponsored by a McMaster Undergraduate Research Award (USRA). Thank you to the Faculty of Humanities and the Vice-President (Research) for their support of this project. • conceptualized and developed research question, under the guidance of Dr Elisabet Service • successfully applied for Undergraduate Student Research Award to fund this research • designed and programmed experiment using Superlab software • created ethics materials (application, consent form, debrief form, etc); gained ethics clearance through MREB • recruited student participants using SONA database • analyzed quantitative data using R Studio and Excel • communicated results through oral presentations, posters, and thesis paper Show less

Project: "Talking about Thinking in Introductory Linguistics: A Qualitative Study Comparing Novice & Expert Learners using Think-Aloud Protocol"Under the supervision of Dr Catherine Anderson, I studied how novice learners approach exercises in Introductory Linguistics. We employed a Think-Aloud Protocol experiment to determine how students think about these exercises and what strategies they use to solve them, as well as discover what difficulties they might have. Novice learners were… Show more Project: "Talking about Thinking in Introductory Linguistics: A Qualitative Study Comparing Novice & Expert Learners using Think-Aloud Protocol"Under the supervision of Dr Catherine Anderson, I studied how novice learners approach exercises in Introductory Linguistics. We employed a Think-Aloud Protocol experiment to determine how students think about these exercises and what strategies they use to solve them, as well as discover what difficulties they might have. Novice learners were compared with an expert to compare the thought processes and strategies between the two types of learners, with the aim of using the results to inform best teaching practices in the Introductory Linguistics course at McMaster University. • completed a short literature review on Think-Aloud Protocol • collected informed consent from undergraduate participants; conducted experiment with said participants • transcribed over 7 hours of interviews in naturalistic speech, including speaker pauses and disfluencies • coded transcribed data to identify metacognitive processes and strategies used by participants, as well as other relevant information; analyzed qualitative data • communicated study results in research paper Show less

• finalized the Spanish language version of the policy support system for UN Sustainable Development Goal 6 (SDG-PSS/SSP-ODS), including user guide and website information• translated workshop presentations from English to Spanish• assisted in finalizing the French language version of the SDG-PSS

• provided supervision and direction to team of over 30 employees; assisted in the training of new staff members • promoted teamwork and the Volunteer Association’s RETAIL values within the staff at Marketplace on Victoria; provided regular feedback to staff, including positive recognition both verbally and by utilizing the VA's instant recognition program • worked in tandem with the front-line staff to ensure customers are served quickly and efficiently; maintain staff’s focus on… Show more • provided supervision and direction to team of over 30 employees; assisted in the training of new staff members • promoted teamwork and the Volunteer Association’s RETAIL values within the staff at Marketplace on Victoria; provided regular feedback to staff, including positive recognition both verbally and by utilizing the VA's instant recognition program • worked in tandem with the front-line staff to ensure customers are served quickly and efficiently; maintain staff’s focus on providing excellent customer service at all times • completed administrative duties daily, including (but not limited to) cash reconciliation, P&L report, sales tracking, placing work orders, verifying staff hours, entering payroll, tracking food waste, scheduling • communicated with management team to ensure all relevant site information was shared regarding staff issues, product information, customer comments or complaints, etc • ensured policies and procedures are being followed; reviewed and resolved health and safety concerns, including maintaining Health & Safety board and liaising with hospital, City of Hamilton staff when necessary • maintained Aloha point-of-sale system; addressed and resolved any issues with POS/debit equipment • performed spot checks and bi-monthly audits to ensure standards and security are maintained • managed vending machines, including regulating inventory and maintaining machines • monitored par levels, food quality for both Marketplace on Victoria and Preferred Catering; enforce portion size, minimize and monitor food waste to control cost of goods • prepared inventory sheets, assisted in physical inventory counts, attentively entered data for scheduled inventories • placed and received orders as necessary to maintain stock levels Show less