Laura Laustriat Email & Phone Number

Haarlem, North Holland, Netherlands

• Good Bear is a cookie bakery located in the city center of Haarlem.• All day long, we bake an assortment of 14 cookies (likely chance that you get yours fresh out of the oven).• Quality: we use high quality ingredients, organic for the most and Valrhona for the chocolate.• Kindness: we thrive to offer our clients the best possible experience, at every level.• Hygiene: our open kitchen allows you to see how we work, and how we value hygiene throughout every baking and working… Show more • Good Bear is a cookie bakery located in the city center of Haarlem.• All day long, we bake an assortment of 14 cookies (likely chance that you get yours fresh out of the oven).• Quality: we use high quality ingredients, organic for the most and Valrhona for the chocolate.• Kindness: we thrive to offer our clients the best possible experience, at every level.• Hygiene: our open kitchen allows you to see how we work, and how we value hygiene throughout every baking and working process. Show less

Région De Amsterdam, Pays-Bas

• Re-design & refont of an online and user-friendly platform of knowledge (procedures and processes) for 8 brands • To manage the project above : use of HTML / Javascrpit / Photoshop / animated Keynote• On-boarding programs (Client Relations and e-Commerce) • Organization of training & events in collaboration with our different Maisons• Active participation to the digitalization of our department

Région De Amsterdam, Pays-Bas

• Recognizing and generating sales opportunities to convert them into sales with our recently launched e-Commerce• Mastering Richemont tools, complying with processes and procedures (SAP CRM)• Complaint handling• Brand & Product knowledge #watchmaking #highjewelry• Attendance of Maisons trainings (Jaeger-LeCoultre, VanCleef&Arpels, in Switzerland, France, and UK)

Essaouira, Morocco

• Improving digital workflow and reinforcing online communication• Creation of marketing supports (see below)• Analyzing & tracking results of campaigns : AdWords, Facebook Analytics, Bitly• Online marketing plan & strategy

Cork, Ireland

• Daily review of all developer services & related web content, ensuring level of knowledge is up to date• Daily emails and phone calls with all type of professional developers, ensuring : service levels is met / issues are solved / questions have been provided with clear and friendly answers• Active participation within the team► https://developer.apple.com

Dublin, Ireland

• Evaluating the accuracy of data displayed on Google Maps for French market• Controlling decisions made by other colleagues following a strict and fast changing internal policy• Making outbound phone calls to companies offering a professional image of the company• Working in a target driven environment• Make Google Maps universally accessible and user-friendly for everyone◤Special Project : Free language courses for Google Maps employees◢ - Initiative taken within… Show more • Evaluating the accuracy of data displayed on Google Maps for French market• Controlling decisions made by other colleagues following a strict and fast changing internal policy• Making outbound phone calls to companies offering a professional image of the company• Working in a target driven environment• Make Google Maps universally accessible and user-friendly for everyone◤Special Project : Free language courses for Google Maps employees◢ - Initiative taken within the company by another colleague and taken over by myself, - Approved by HR.- Managing a team of 8 volunteer teachers- 5 language classes on a weekly basis / different levels (beginner/intermediate)- Planning Management- Meetings organization♢ Knowledge sharing has always been encouraged by Google, it sticks to company values.► www.google.com/mapmaker Show less

Bordeaux Area, France

• Welcoming originally every client and make sure everyone feels like home• Resolving problems on Apple mobile devices : iPhone ◇ iPad ◇ iPod• Helping clients to find the right product that can match perfectly their needs and expectations♢ In a few words, creating a magical client experience & learning everyday from products and softwares◇ "Specialist" is the term used by Apple to describe cools guys wearing blue shirts in Apple Stores :)►… Show more • Welcoming originally every client and make sure everyone feels like home• Resolving problems on Apple mobile devices : iPhone ◇ iPad ◇ iPod• Helping clients to find the right product that can match perfectly their needs and expectations♢ In a few words, creating a magical client experience & learning everyday from products and softwares◇ "Specialist" is the term used by Apple to describe cools guys wearing blue shirts in Apple Stores :)► www.apple.com/fr/retail/sainte-catherine/ Show less

Bordeaux Area, France

• Assisting the PR Manager in her tasks• Planning VIP & journalists stays with the PR Manager• Translating content in FR and EN• Weekly press booking (local / national / international press)♢ In a few words : contributing to create the best experience for VIP clients and press► www.ghbordeaux.com/en

Toulouse Area, France

• Helping to the event organization to promote a new suit brand available at Soulery / E.Zegna• Creating and launching myself "Style of the week" section on the website to avoid stocked items to remain for too long in the store. Worked in team with webmaster on this project.• Writing articles for "Press & News" section on the website (about fashion and trends)♢ Using website as a selling tool and providing help and support in diverse tasks when needed.www.soulery.com/fr/

French Polynesia

• Helping the Guest Relations Executive in the event planning mainly for weddings, seminars, gathering• Answering every guest's questions or requests, making sure the service level comply with their expectations• Working closely and coordinated with other departments in the hotel• Providing help in other departments of the hotel when required► www.hiltonhotels.com/fr_FR/polynesie-francaise/hilton-moorea-lagoon-resort-and-spa/

Toulouse & Paris

• Sales• Payments• Creating or maintaining high level customer relationship• Competency study (local level - with one of my mentor)• ​Training in HQ à Paris♢ In a few words : Endorsing high level customer relationship / Maintaining a perfect brand image /♡ Louis Vuitton was the very first company I ever worked for, I was 18. I keep an unforgettable and significant memory of this experience, as one of my early and fundamental background.►… Show more • Sales• Payments• Creating or maintaining high level customer relationship• Competency study (local level - with one of my mentor)• ​Training in HQ à Paris♢ In a few words : Endorsing high level customer relationship / Maintaining a perfect brand image /♡ Louis Vuitton was the very first company I ever worked for, I was 18. I keep an unforgettable and significant memory of this experience, as one of my early and fundamental background.► http://fr.louisvuitton.com/fra-fr/homepage Show less

Master Of Business Administration (M.B.A.), Luxury Brand Management, Mba

♢ In-depth insights into the cultural dimensions of luxury, practical courses on different industry segments, and analysis of existing.

Bachelor’S Degree, E-Management

♢ Year 1 : acquire fundamental knowledge, methods of reasoning and study skills + 5 months internship ♢ Year 2 : knowledge improvement.