Laura B. Email & Phone Number

Oklahoma, United States

• Provide business analysis and process improvement services for clients, including Jinn Studios and Ludt Payroll Systems.• Championed implementing and maintaining various scrum practices such as daily standups, sprint planning, reviews, and retrospectives. • Lead the documentation and enhancement of business processes, collaborating with stakeholders to identify key areas for efficiency gains.• Utilize tools such as MS Visio, Draw.io, and SQL for process mapping, data analysis, and requirements gathering.• Deliver solutions that align with client needs, driving operational excellence and ensuring successful project outcomes.• Conduct client training and support to ensure smooth implementation and adoption of new processes.

• Established product roadmaps within ProductBoard, incorporating integration with Azure DevOps.• Led sprint planning, backlog prioritization, and grooming to align product development with organizational goals.• Managed user group meetings to identify and document requirements.• Planned releases, set clear goals and visions, and communicated them effectively to the team and stakeholders.• Acted as a liaison between development teams and other stakeholders, removing obstacles to ensure smooth project progression.• Conducted rigorous data analysis to ensure accurate and timely deliverables.• Facilitated collaboration between cross-functional teams to enhance project outcomes and deliverables. • Contributed to the software development team by creating and managing Epics, Features, User Stories, Tasks, Bugs, and Issues within Azure DevOps, ensuring timely and accurate project execution.• Leveraged diverse technologies to comprehensively understand and document current AS-IS product workflows, while effectively illustrating future product workflows.

• Conduct group and individual interviews with business stakeholders to solicit and create complex AS-IS business workflow diagrams.• Participate in project teams to deliver project scope documents and both high level and detailed software requirements to developers and QA.• Utilizing Agile methodology, create Epics, Features, User Stories and Tasks in AzureDev Ops for project execution.• Present current state analysis and business case to executive level management.• Produce status updates on documentation and project execution.• Help clarify technology options to meet current and future state business needs.

Oklahoma City, Oklahoma, United States

• Full time employee role at Integris health transitioned to partnered managed service provider with the HCI Group• Build, and implement Epic Willow 2020 upgrades including tip sheets, slide decks, and remote training• Provide support as Lead Willow Security analyst• Peer-to-peer support for new colleagues on systems, culture, and contacts • Ownership of Omnicell error work queues and provide primary support of Willow-Omnicell issues

Oklahoma City, Oklahoma, United States

• ITIL certified to provide product support and problem ticket resolution with good change control practices and oversight• Epic Willow and Clinical Research tools certified to provide product support and solutions• Develop and lead crucial testing cycles for application integration within Epic since 2018• Collaborate extensively with users of all technical levels, to understand business needs, clinical workflows, and provide solutions.• Team SharePoint administrator for ITS Clinical Specialty team

Oklahoma City, Oklahoma Area

•Implement, maintain, upgrade and troubleshoot oncology specific applications, particularly Mosaiq 2.0-2.3; providing guidance through the application life cycle.•Maintain and troubleshoot interface integration with enterprise applications.•Provide product support and problem ticket reviews.•Research and analyze business requirements and needs, then present options or solutions to user committees.•Lead testing on application enhancements and upgrades.•Evaluate products against standards as a means of benchmarking and improving products.

•Implement, maintain, upgrade and troubleshoot oncology specific applications, particularly Mosaiq 2.0-2.3; providing guidance through the application life cycle. •Maintain and troubleshoot interface integration with enterprise applications. •Provide product support and problem ticket reviews. •Research and analyze business requirements and needs, then present options or solutions to user committees. •Lead testing on application enhancements and upgrades. •Evaluate products against standards as a means of benchmarking and improving products

Scope:Provide leadership and responisible for delivery of IT services and applications to support operational needs of the organization. Provide customer guidance in the areas of application support, data retrieval, and general software and database activities. Provide recommendations for all enterprise applications.+Lead, solicit, analyze and articulate business requirements from a diverse group of stakeholders and transform to technical requirements including application implications, project plans, infrastructure requirements, process diagrams, support and training needs.+Evaluate application integration point requirements.+Define implementation strategy for applications.+Transition from implementation to ongoing operations, and develop team to support multiple departments in remote sites.+Coordinate activities of Application Support staff, interface closely with IT staff, user community, department supervisors, leadership, and 3rd party software technical vendors.

•Participated in pre-release quality assurance testing for Direct 2.0/2.2 product suite.+Implementation and support for beta-test customers.+Determine and suggest additional software requirements from communications with beta customers.•On-site installation and implementation for the Direct suite of products.+Provide prompt resolution of implementation related issues impacting production.+Lead on site end-user training sessions.+Create technical documentation to leave with customers for additional support.+Execute specific requests regarding desired software configurations. +Provide resolution to other site specific issues unrelated to installation where possible.