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Laura Leandro Castillo Email & Phone Number

Technical Account Manager at GoTo at GoTo
Location: Guatemala 6 work roles 3 schools
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
GoTo
Role
Technical Account Manager at GoTo
Location
Guatemala
Company size
5 employees

Who is Laura Leandro Castillo? Overview

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Quick answer

Laura Leandro Castillo is listed as Technical Account Manager at GoTo at GoTo, a with 5 employees, based in Guatemala. AeroLeads shows a matched LinkedIn profile for Laura Leandro Castillo.

Laura Leandro Castillo previously worked as Technical Account Manager at Goto and Technical Support Engineer at Goto. Laura Leandro Castillo holds Digital Marketing, Distinction from Shaw Academy.

Company email context

Email format at GoTo

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GoTo

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Profile bio

About Laura Leandro Castillo

Developed extensively in Customer Service and Support through over 4 years of customer-facing roles. Greatly customer-focused and committed to ensure the best or most positive experience, restoring faith to customers that they are cared for, listened to and thoroughly helped meet their needs or find appropriate alternatives. Approved and recognized by Account Managers, Operations Managers and leadership team members as highly-knowledgable, highly-skilled and collaborative. First in the company to be certified in product knowledge with the highest grade.

Current workplace

Laura Leandro Castillo's current company

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GoTo
Goto
Technical Account Manager at GoTo
japan
Website
gotodesign.pt
Employees
5
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6 roles

Laura Leandro Castillo work experience

A career timeline built from the work history available for this profile.

Technical Account Manager

Current
Goto

Guatemala City, Guatemala, Guatemala

May 2023 - Present

Technical Support Engineer

Goto

Guatemala City, Guatemala, Guatemala

- Improved and advanced Customer Support Engineer tasks- Guided Customer Support Engineers in regards to knowledge base, procedures and technical assistance.- Set up, troubleshoot and configure VoIP devices, networking devices, and PBX systems to ensure the correct functioning of VoIP services.- Review, detect, analyze and solve incorrect network settings.- Create, edit and implement router's configuration files in order to match customer's expectations and service recommendations.- Worked directly with Leadership, Management or IT teams to ensure communication systems are optimized for the customers needs and their experience is positive.- Lead a side project of updating, adding and improving internal documentation to facilitate Customer Service tasks.

Jan 2020 - Dec 2023

Customer Support Engineer

Goto

Guatemala City, Guatemala, Guatemala

- Provided general and technical assistance about the service in a professional, kind and empathetic manner.- Worked around a fast-paced environment: high volume of inbound calls and emails.- Guided and trained customers in the use of a PBX system on the cloud.- Set up, troubleshoot and configure VoIP services and devices.- Solved product inquiries and provided best practices and recommendations based on customer's needs

Apr 2019 - Dec 2019

Customer Service Representative

Consultoría De Mercadeo

Guatemala

Oct 2015 - Apr 2019

Middle School Teacher

Freelance

Guatemala City, Guatemala, Guatemala

Make sure the children I'm tutoring completely understand the desired topic of a specific subject.

Jan 2013 - Jul 2013
Team & coworkers

Colleagues at GoTo

Other employees you can reach at gotodesign.pt. View company contacts for 5 employees →

DF David Fulop-Nagy David Fulop-Nagy Colleague at GotoHungary View → GK Gergely Kovács Gergely Kovács Colleague at GotoHungary View → ML Marreana Lamorticella, Esq. Marreana Lamorticella, Esq. Colleague at GotoBuffalo-Niagara Falls Area, United States View → BL Bruno Loureiro Bruno Loureiro Colleague at GotoRio De Janeiro, Brazil View → EF Eric Frenette Eric Frenette Colleague at GotoLac-Beauport, Quebec, Canada View → EL Eldad Louw Eldad Louw Colleague at GotoGreater Dresden Area, Germany View → AB Anita Bíró Anita Bíró Colleague at GotoHungary View → YQ Yuan Qi Zheng Yuan Qi Zheng Colleague at GotoBudapest Metropolitan Area, Hungary View → RR Regina Reiß Regina Reiß Colleague at GotoKarlsruhe, Baden-Württemberg, Germany View → AM Alexy Mantha Alexy Mantha Colleague at GotoQuébec, Quebec, Canada View →
3 education records

Laura Leandro Castillo education

Digital Marketing, Distinction

Shaw Academy

English Teacher, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Universidad Del Valle De Guatemala

Activities and Societies: Club Gamers UVG, Chess Passed Basic Japanese in the second semester.

Bachelor Of Science (Bs)

Colegio Bilingüe "La Academia"

Second best student in my promotion.

FAQ

Frequently asked questions about Laura Leandro Castillo

Quick answers generated from the profile data available on this page.

What company does Laura Leandro Castillo work for?

Laura Leandro Castillo works for GoTo.

What is Laura Leandro Castillo's role at GoTo?

Laura Leandro Castillo is listed as Technical Account Manager at GoTo at GoTo.

Where is Laura Leandro Castillo based?

Laura Leandro Castillo is based in Guatemala while working with GoTo.

What companies has Laura Leandro Castillo worked for?

Laura Leandro Castillo has worked for Goto, Consultoría De Mercadeo, World Connection Guatemala, and Freelance.

Who are Laura Leandro Castillo's colleagues at GoTo?

Laura Leandro Castillo's colleagues at GoTo include David Fulop-Nagy, Gergely Kovács, Marreana Lamorticella, Esq., Bruno Loureiro, and Eric Frenette.

How can I contact Laura Leandro Castillo?

You can use AeroLeads to view verified contact signals for Laura Leandro Castillo at GoTo, including work email, phone, and LinkedIn data when available.

What schools did Laura Leandro Castillo attend?

Laura Leandro Castillo holds Digital Marketing, Distinction from Shaw Academy.

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