Laura Leming Email & Phone Number

All Over!

Live my BEST life THRIVING and sell, sell, sell!

Austin, Texas Area

-Manage, edit and provide content and SEO services for five websites that include: http://austin-law.com/ http://austincyclistattorney.com/ http://criminallawintexas.com/ http://motorcycle-pi-lawyer.com/ http://txparoleattorney.com/-Various office duties/correspondence as requested-Research and make ongoing marketing web support recommendations to increase client base

Austin, Texas Area

-Managed and edited Cisco’s ROC intellectual (product) property documentation-Designed/created training material for customer’s train the trainer turnover-Developed monthly departmental newsletter and release notes

Austin, Texas Area

-Managed and edited CompassLearning’s Odyssey online help with new release features-Updated Odyssey user manuals with new release features-Collected/Analyzed/Organized departmental objectives to create enhancements to current documentation while planning and producing online and printed training and instructional material -Logged errors for developers to fix prior to scheduled release date-Created online help “how to/task driven” documentation for Odyssey using Adobe Technical… Show more -Managed and edited CompassLearning’s Odyssey online help with new release features-Updated Odyssey user manuals with new release features-Collected/Analyzed/Organized departmental objectives to create enhancements to current documentation while planning and producing online and printed training and instructional material -Logged errors for developers to fix prior to scheduled release date-Created online help “how to/task driven” documentation for Odyssey using Adobe Technical Communications Suite, RoboHelp7, Captivate and FrameMaker8 Show less

Austin, Texas Area

-Managed and edited the ePermits Detail Design document-Created test plan and testing scripts for JAWS and CSS tools to be used for Reg. 508 compliance -Tested ePermits GUI for functionality, usability, and Regulation 508 Compliance (usability for the disabled), ensuring the application launched over the internet/intranet is compliant; tools used include JAWS, W3C Validator for xhtml, WebXACT-Logged errors for developers to fix prior to 9/30/07 release date; -Created online help… Show more -Managed and edited the ePermits Detail Design document-Created test plan and testing scripts for JAWS and CSS tools to be used for Reg. 508 compliance -Tested ePermits GUI for functionality, usability, and Regulation 508 Compliance (usability for the disabled), ensuring the application launched over the internet/intranet is compliant; tools used include JAWS, W3C Validator for xhtml, WebXACT-Logged errors for developers to fix prior to 9/30/07 release date; -Created online help “how to/task driven” documentation for ePermits application using RoboHelp 6; created user manual for desktop job aid and training purposes Show less

Austin, Texas Area

-Trained with users and system developers on the OARS GUI, databases, and Excel reporting packages to gain an understanding of the importance of accurate forecasting of AMD’s products in an effort to optimally meet demand and service-level goals to support AMD’s supply-chain production efforts-Created (wrote, edited and managed) content for online help tool (RoboHelp X5) to work in conjunction with OARS GUI, allowing users to retrieve “how-to/task driven” instructions as needed -Managed… Show more -Trained with users and system developers on the OARS GUI, databases, and Excel reporting packages to gain an understanding of the importance of accurate forecasting of AMD’s products in an effort to optimally meet demand and service-level goals to support AMD’s supply-chain production efforts-Created (wrote, edited and managed) content for online help tool (RoboHelp X5) to work in conjunction with OARS GUI, allowing users to retrieve “how-to/task driven” instructions as needed -Managed the documentation review process, including integrating requested changes and resolving conflicts as necessary -Effectively converted the content used to create the online help tool into a training and printable user manual/desktop job aid-Created and maintained OARS project schedule, attended/conducted project meetings with development and management team(s) throughout the project’s lifecycle; completed the project on time and within budget Show less

Austin, Texas Area

-Collected/Analyzed/Organized company objectives to create and enhance current documentation for training (business rules/task driven user manual/desktop aid) and instructional online help material (CBT) for Esoterix’s home-grown database (FDA compliant) system using RoboHelp X5-Meet/exceed Federal Drug Administration’s compliance auditing expectations through development of required standards, policies and procedures and training needs for Esoterix’s clinical trial quality management system

Plano, Texas

-Exceeded documentation goals by creating company standards and procedures (online and manual form) for auditing and legal approval purposes using MSOffice (Word and PowerPoint) and Adobe FrameMaker7-Created company standards for training leader and participant guides -Consistently earned highest ratings in customer service quality training surveys-Coordinated and developed federal and state specific compliance training curricula, resulting in increased audit performance… Show more -Exceeded documentation goals by creating company standards and procedures (online and manual form) for auditing and legal approval purposes using MSOffice (Word and PowerPoint) and Adobe FrameMaker7-Created company standards for training leader and participant guides -Consistently earned highest ratings in customer service quality training surveys-Coordinated and developed federal and state specific compliance training curricula, resulting in increased audit performance percentages, knowledge, and customer satisfaction-Developed solid rapport with all levels of management and non-management by delivering superior solutions to Operational Shared Services and the Customer Service Call Center divisions of COAF-Wrote Risk Management and Adverse Action Compliance procedures for Capital One (credit card division) as a result of delivering superior service and documentation to COAF Show less

Dallas/Fort Worth Area

Web hosting sales

Associate Of Arts (Aa), Technical And Scientific Communication

Activities and Societies: Transfer to 4 year university - Texas A&M University, College Station, TX

Psychiatric Nursing

Education record