Laura Libby Email and Phone Number
Laura Libby work email
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Laura Libby personal email
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IT/Business professional with more than 20 years of technical and management experience. Easily adapts to different industries using key skills: creative problem solving, persuasive and diplomatic conversation, strategic planning, and process analysis. A dedicated employee and enthusiastic student who enjoys learning.Specialties:Exceptional strategic, collaborative, business partnership development and business analysis abilities.Excellent communication, presentation, documentation and training skills; in-person and remote Agile practice, methodologies, project management, user story and technical specification developmentSDLC, IT strategy and integrations, requirements analysisExcellent diagnostic and problem solving capabilitiesEnterprise data management, credit card authorization and batch services and interfacesProficient in POS - XPIENT, Geac, Remanco and NCR products, Mac, Windows, JIRA, Confluence, Telnet, FTP, VPN/RDP, MS Office, ServiceNowExperience in LAN/WAN issue resolution and network integrity, Oracle HRMS 11 and 12, UNIX, SQL, SQL Server
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Business Technology Solution ArchitectGlobal Partners Lp May 2023 - PresentWaltham, Massachusetts, Us
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Senior AssociateGurnet Consulting Jan 2016 - May 2023Providence, Ri, Us -
Associate ConsultantGurnet Consulting Jan 2016 - Jan 2016Providence, Ri, UsProviding project execution and IT strategy services for clients across a broad spectrum of industries. Specializing in leading-edge project management solutions, applying proven methods, tools, and expertise to help clients realize a maximum return on their technology initiatives. Consulting at a major higher education university in the Greater Boston area, providing expertise as a Project Manager in the Information Services and Technology department. Managing various projects that serve the department and university.
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Senior Program ManagerHeartland Payment Systems Jul 2014 - Dec 2015Oklahoma City, Oklahoma, UsXPIENT is a restaurant technologies subsidiary of Heartland Payment Systems.•Manage internal and customer facing, concurrent projects from inception to final closure with transparency and agility. •During 2015, produced 14 regular releases, delivered 875 issues, including release notes and regular weekly reports. •Requirements Gathering: Work with internal, client and partner stakeholders to document goals and requirements. •Project Planning: Define project phases, charter, milestones and overall plan.•Manage Resources: Oversee delivery and manage resources using agile methodologies (Scrum and Kanban).•Tracking and Reporting: Assessment and tracking of risk with regular weekly reporting of project status.•Process Improvement: Produce artifacts to define and support processes used to deliver of products and services.•Collaboration: Work co-operatively across Heartland and with various vendors and customers to achieve project goals and milestones. -
Director Of Development, Edm And XpressXpient Solutions Mar 2013 - Jul 2014•Responsible for identifying current and future development based on stakeholder requirements. •Coordinate integration of EDM and XPRESS, both of which were mature, standalone solutions.•Identify weekly sprint scope and regular release contents. •Manage developers, hold daily stand-up and weekly review meetings.•For the integrated solution, produced 14 regular releases and delivered 816 issues through agile processes. -
Sales Engineering Manager, ChannelsXpient Solutions Mar 2009 - Mar 2013•Provided technical sales and demo support for the CatchPoint product line•Attend Technical Conferences, set up and demonstrate product to attendees•During demonstration, engage customer in discussions about pain points•Demonstrate how the product addresses the customer concerns•Using industry knowledge and technical experience, help customer understand how the product benefits them•Concurrently, acted as Customer Support Manager of EDM product•Supported EDM for 10 customers and the Professional Services Department, serving 600 stores and 7 Point of Sale platforms•Advised customers on Best Practices•Troubleshot system problems•Created customized EDM solutions for supported customers
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Sr. Systems Analyst, FpcFidelity Investments Aug 2006 - Dec 2008Boston, Ma, Us•Delivered customized software configurations for Payroll (HRP) client implementations (versions 11 & 12 Oracle HRMS Systems.) •Worked with client’s SMEs, documenting requirements to configure Oracle HRMS. •Liaison between requirements analysts and development & product groups, defining configurable solutions to meet client’s business requirements.•Worked with the payroll analysts and data conversion team, providing support & troubleshooting of testing discrepancies.•Unit tested and documented custom configurations. Reviewed results with client to ensure requirements were met. Maintained multiple database environments to support the project lifecycle, conversion and testing phases.•Process improvement and tools projects, supported and enhanced the configuration process both as a team member and an individual contributor.•During organizational restructuring, initiated/conducted cross-team meetings to ensure information sharing and prevent duplication of effort. -
Auction VolunteerWgbh 1982 - 2008Boston, Ma, Us -
Customer Support ManagerInfor May 1996 - Jul 2006New York, Ny, Us•Managed POS Customer Support Center, delivering 24 hr x 365-day support for multiple products to 3,000 multi-national end-users, companies & distributors.•Improved client satisfaction, reducing wait time by 95% & call duration by 50%.•Negotiated service-level agreements (SLA) with major clients, resulting in efficient work processes & realistic client expectations. •Improved contract renewal rate by more than 20%.•Increased productivity by 50% by creating standard operating procedures.•Budget & payroll accountability.•Created SLA reporting/measuring tools.•Created/implemented new-hire training.•Provided technical training & mentoring to direct reports.•Worked with key clients to gather/prioritize requirements for product releases.•Managed client acceptance testing for new product releases.•Provided technical backup for client escalations.•Managed & maintained reporting/polling database and software application, distributing daily payroll reports to clients. -
General ManagerWendys International May 1994 - May 1996Dublin, Ohio, UsSelected to become turnaround manager; transformed poorly trained and staffed locations into “Sparkle Certified” locations. Improved the morale, quality, service and cleanliness of these locations. -
General ManagerBoston Restaurant Associates, Inc. May 1988 - May 1994Responsible for all aspects of budget, inventory, ordering, accounts payable, hiring, training, scheduling, and discipline. Managed the implementation of seasonal menus on the POS systems (self-taught) of all 13 stores
Laura Libby Skills
Laura Libby Education Details
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Cape Cod Community CollegeHotel/Restaurant Management
Frequently Asked Questions about Laura Libby
What company does Laura Libby work for?
Laura Libby works for Global Partners Lp
What is Laura Libby's role at the current company?
Laura Libby's current role is Business Technology Solution Architect at Global Partners.
What is Laura Libby's email address?
Laura Libby's email address is la****@****ems.com
What schools did Laura Libby attend?
Laura Libby attended Cape Cod Community College.
What are some of Laura Libby's interests?
Laura Libby has interest in Wgbh Rare And Fine Wine Weekends, Volunteer, Member, Brookline (Nh) Planning Board Volunteer, Brookline (Nh) Planning Board, Brookline (Nh) Conservation Commission, Wgbh Fund Raising Auction, Chairman, Volunteer Experience.
What skills is Laura Libby known for?
Laura Libby has skills like Process Improvement, Software Documentation, Project Management, Management, Project Planning, Leadership, Business Analysis, Databases, Integration, Microsoft Sql Server, Agile Methodologies, Troubleshooting.
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