• Make liability decisions, analyze aggravating factors and potential for shared responsibility, and set up subrogation• Use knowledge of state regulatory and statutory requirements for a multi-state region • Identify exposures related to loss and determine coverage and applicable State filings • Manage outside counsel through litigation process• Review written Discovery/Interrogatories/Answers• Attend/Mediations/Depositions/Pre-trail calls/Motions• Manage the use of experts (i.e., Reconstruction/Engineers/Medical Experts)

Work from home permanent position- Litigation - Assisting Defense Counsel with Declaratory action and PFS- Completing extensive coverage reviews- Attending all Mediations and Trials - Completing large loss reports

• Attending Mediations, Cost Containment/Reserves • Tenacious negotiator, bringing claims to resolution • Working with defense counsel to protect the insured’s interest and company’s interest • Investigating Coverage and determining Liability, Keeping Reserves appropriate to loss • Completing Risk Alerts, Policy reviews and Completing LLR (Large Loss Reports)• Created subrogation department from the ground up to seek recoveries from at fault party, Inaugurated Oct. 2020 • AOB (Assignment of Benefits) & Appraisal back up• In training for handling Cyber Liability • Licensed Notary- Notarizing Disclosures & ReleasesAchievements: Settle 100% of claims under given authority 98% settlement rate Pre-suit Recovered over $80,000 in subrogation File Review Accuracy 95.18% -97.51%

-Honoring the USAA mission statement " Going above for those who have gone beyond"-Handled complex injury claims with Attorney represented claimants.-Evaluated, investigated, and finalized claims investigation ensuring claims were handled in good faith-Set and adjusted reserves for each claim file to ensure financial compliance -Effectively communicated and successfully negotiated settlements with Attorneys to bring about amicable resolutions. -Multitasked new losses, diary system, and phones/voicemails

-Recruiting interviewing Assistant Store Managers and Store Employees- Responsible for managing 25+ employees while Managing 300k + in store merchandise in a 20,000 square foot store front -Performed under budget for expenses and payroll - Exceeded sales goal over 110%-Motivated and lead team to win district performance contests-Handled all deposits and store bookkeeping

Claims Adjuster:-Handling high volume claims with bodily injury , and complex liability-Fire and Theft claims, Property claims, Emergency Response Team Catastrophe trained- Multiple "Umbrella Awards" for customer service - Fraud Investigation quarterly award recipient-Assisted insured’s and relevant parties with any and all questions, in regards to the claims handling process, insurance, and the applicable coverage for each given loss. -Communicated effectively with relevant parties; witnesses, medical providers, and other insurance companies. Campus Recruiter• Coached and mentored new hires , assisted with customer conflict resolution• Led as an organizer for team activities and served as point of contact for new business process implementation; recruited in Finance, IT, Marketing, Sales, and other business needs • Performed Human Resource campus recruiting. Reviewed 100+ resumes resulting in 50 recruits.• Coordinated diversity events and community outreach projects• Facilitated learning and development of individuals while promoting company culture.

Sales with purchasing and receiving of inventory Building and maintaining client relationships Profit analyzing and branch operations review Upselling and bulk contract selling

Analyzed daily report of commodity prices on stock market Reviewed and monitered plant operations and daily market trade transactions

Knowledge Services Organization- Global Best Practices• Product Planning for GBP specifications.• Coordinated and communicated with GBP team on subscriber issues and improvements - Assurance Domain• Handled challenges on intra-product industry domain searches

• Tenacious negotiator and closer• Customer relations, conflict resolution management• Sales and Marketing goal implementation