Laura Linstra Email & Phone Number

Teaching, trainingResearchNetworking, relationship buildingCulture DevelopmentSalesAdministrationPublic Speaking

Olathe, Kansas, United States

I fill online grocery orders as a Platinum level shopper, my performance metrics are consistently high. I have a lead role as the closing position which I enjoy setting up the area for the team to be successful first thing the next morning.

Olathe, Kansas, United States

In-store fulfillment of on-line orders.

Overland Park, Kansas, United States

Telecommunications services, providing billing consolidation services for billing and maintenance of white page listings. I managed the billing process so large companies with multiple locations and several telecom providers could consolidate and pay only one bill for their current white pages listing services. I executed, documented and diagrammed processes, collaborated on process triage and implemented changes.

Part-time temporary position.First month: cleaning up the data from a recent conversion and helping the team prepare for a data review by the deadline. Managed a database of sensitive information for process and quality improvement. Communicated with member hospitals by phone and email regarding regular submissions of event data to the database. Assisted the team in preparing for the annual conference.

Analyzed client business needs and researched current system functionality. Designed, constructed, tested, implemented and documented software applications to provide business solutions. Collaborated with database management on new data structures for projects. Project management and documentation. Collaborated in a highly-matrixed organization to accomplish implementations. Coordinated installations with client project teams. Mentored and trained team members. Ensured all deliverables met standards and requirements. Produced accurate estimates of hours and tasks required in project management software. Managed deliverables and hours executed by team members in project management software using work breakdown structure methodology. Developed, communicated and implemented program/project risk/issue management plans and strategies. Participated in resource demand planning (ERP) with offshore resources.Accomplishments• Lead a successful 1000+ hour project. Collaborated with programming staff in a different culture/time zone; built relationships of trust and confidence to deliver six Excel-ready files to upload into the client system to reduce manual processing, increase accuracy; saving time and money. Delivered a defect-free product within projected hours.• Considered by manager as one of the best communicators with the offshore office in the organization. • Received two Associate Achievement Awards in 2001 and 2008; peer-nominated, panel-selected award for outstanding accomplishments in going above and beyond to provide excellent customer service in project delivery.• Documented a highly customized client process in a PowerPoint presentation. Delivered the presentation to high level mutual fund company executives. The presentation was used at the client site for future training.

Lenexa, Ks

Responsible for behavioral analysis, modification and progress notes for a caseload of adults with developmental disabilities in a sheltered workshop setting. Trained individuals regarding work skills. Set up production lines, gave work assignments, monitored quality and documented completed work for payroll purposes. Made assistive devices to allow workers to do tasks.

Studied Medical Neuroscience, Studied Medical Neuroscience, Online In Progress

This certificate course is offered through Coursera and the professor is Dr. Leonard White with Duke University.

Master’S Degree, Master Of Healthcare Leadership

Leadership, Business Research Methods, Management of Information Systems, Healthcare Law and Ethics, Quality Management, Financial.

Hitech, Health Information Technology

Implementation Specialist Workflow Redesign Specialist Implementation Manager Trainer

Ba, Psychology/Christian Education

Activities and Societies: Concert Band Homecoming Play Assistant DirectorCum Laude