Laura Marshall Email & Phone Number

East Anglia

We specialise in creating tailored and flexible solutions with training that help healthcare and care organisations improve their services and outcomes for the people they support. All of our improvement services utilise rapid cycles of design, test and learn to make sure solutions are fined tuned and effective for our clients and achieve great outcomes for the people they support.

Nationwide

Providing Executive Coaching, Facilitation, Leadership Training and Organisational Development support to Health and Care organisations and professionals.

London, United Kingdom

Independent senior management consultancy: Nursing, Quality and GovernanceIncludes:*Individual and multi system service reviews *Pre-CQC inspection support*Independent reviewer of Community and Hospital at Home Children's Nursing services*Leadership support and facilitator *Action Learning set advisor*Quality Improvement Trainer *Quality Lead

Chelmsford, England, United Kingdom

• System wide review and ‘deep dive’ into System Resilience, role and function within the CCG and the mid Essex system including a Winter 17/18 ‘Mop up’Achievements• Completed whole system review with recommendation pack to AO, including future planning for the STP and the desired merger plans. • Designed, recruited and orientated new substantive roles: Programme Director for System Resilience and System Resilience Commissioning Support Officer• Restructured the… Show more • System wide review and ‘deep dive’ into System Resilience, role and function within the CCG and the mid Essex system including a Winter 17/18 ‘Mop up’Achievements• Completed whole system review with recommendation pack to AO, including future planning for the STP and the desired merger plans. • Designed, recruited and orientated new substantive roles: Programme Director for System Resilience and System Resilience Commissioning Support Officer• Restructured the Governance structure feeding the STP and CCG A&E Delivery Board and associated administration. • Identified and oversaw key schemes that would quantifiably reduce both length of stay and bed occupancy to reduce A&E pressures, feeding directly into NHSE regional teams. • Engaged and reinstated the role of the voluntary sector within the system• Set various structured networking spaces for creating and mobilising change within challenged health economy. • Set up a communications working group to streamline and manage key messages in relation to seasonal pressures, across the system. • Winter workshop including Leadership Centre engagement. Show less

North West London

• Lead Quality specialist for large Integrated Care Organisation (Acute contract). • Lead Quality representative for Primary Care resilience work streams, in line with 5 Year Forward View. • Analyse complex data and reports to determine best practice clinical outcomes and advise on recommendations for practice, particularly for Serious Incidents (SI) and Never Events.• Development of key relationships with stakeholders in order to achieve collaboration and vision, for Quality and… Show more • Lead Quality specialist for large Integrated Care Organisation (Acute contract). • Lead Quality representative for Primary Care resilience work streams, in line with 5 Year Forward View. • Analyse complex data and reports to determine best practice clinical outcomes and advise on recommendations for practice, particularly for Serious Incidents (SI) and Never Events.• Development of key relationships with stakeholders in order to achieve collaboration and vision, for Quality and Safety within the CCG and providers. • Supporting contracting cycle to support Quality and Safety agenda. Achievements• Reviewed and developed a streamlined approach to SI management within the Trust and internally within CCG.• Reviewed and supported all key stakeholders to ensure a comprehensive and sustainable approach to the CQRG process within the Acute contract. • Supported primary care resilience teams to scope, design and utilise available resources to demonstrate outcomes for primary care. Including procurement of independent support to mobilise Primary Care resilience, in-line with 5 year forward view. • Monitoring and quality support for the CQC action plan (ICO). • Implemented Quality Impact Assessment process.• Developed Directorate work plan.• Supported the development of Quality Strategy Show less

United Kingdom

• Stakeholder and relationship management, including; CQC Nominated Individual, DH and Industry associated partners. • Lead for quality and CQUIN in all NHS Commissioned contracts.• Lead for assurance reporting nationally. • Triangulating operations, strategy and quality to assure the UK Board and regulators.• Lead for the development and implementation of the National Centre of Excellence. • Centralised reporting and assurance to the UK Board. • Leading best practice… Show more • Stakeholder and relationship management, including; CQC Nominated Individual, DH and Industry associated partners. • Lead for quality and CQUIN in all NHS Commissioned contracts.• Lead for assurance reporting nationally. • Triangulating operations, strategy and quality to assure the UK Board and regulators.• Lead for the development and implementation of the National Centre of Excellence. • Centralised reporting and assurance to the UK Board. • Leading best practice and clinical assurance. • Lead for all non- NHS based contracts. Achievements• Led and mobilised central and local quality and governance reporting nationally. • Completed fundamental review and restructure of the governance directorate for the UK Business.• Development and implementation of UK Governance Assurance Framework. • Fundamental review of risk management system, implementation of new database organisationally.• All sites led through CQC inspection regime. Show less

Essex, England, United Kingdom

*Transformation Lead for CHC (CCG HSJ award winner for Value in Healthcare)*Developed joint framework and contract for Essex health and social care for commissioning of residential and nursing care homes*Host for Essex Children's Continuing Care*Lead for patient experience, including PALS and Complaints *Quality lead for CCG independent contracts*SI Reviewer*Complex data management, interpretation and improvement

North West London

Acute:• Led the clinical transformation of nursing in the Paediatric directorate; improving standards of care and developing integrated care across acute and community. • Undertook Training Needs Analysis including Appraisals for the department improved compliance from 30%- 75%. • Delivered Multi-disciplinary team teaching programme to improve evidence based practice across all disciplines. • Improved patient experience including co-production and co- development of ‘Hospital… Show more Acute:• Led the clinical transformation of nursing in the Paediatric directorate; improving standards of care and developing integrated care across acute and community. • Undertook Training Needs Analysis including Appraisals for the department improved compliance from 30%- 75%. • Delivered Multi-disciplinary team teaching programme to improve evidence based practice across all disciplines. • Improved patient experience including co-production and co- development of ‘Hospital Passports’ (patient held records).Community:• Operational and Strategic responsibility for CCNT i.e. Service specs, policy protocols.• Liaison and contract negotiations with Commissioners.• Completed service redesign in line with London Change Management Policy inc. restructuring and redundancy. • Member of the transformation team.• Member of the community child health leads.• Member of team identified for preparing to tender outpatient services and the Out of Hospital agenda.• Business case development and the implementation of ‘Best Practise Tariffs’. • Clinical lead (both acute and chronic needs), manager for generic CCN’s and specialist nursing roles (Caseload 250).• Plan, implement and lead on continuing care packages. • Case manager. Show less

Master’S Degree, Improvement Science, Merit

Bachelor’S Degree, Primary And Secondary Care: Specialist Practitioner, 2:1

Dip. He. Nursing (Child), Registered Nursing/Registered Nurse