Junior Systems Analyst
Dublin, County Dublin, Ireland
During this role, I worked as a Junior Systems Analyst and a Demand Manager: Junior Systems Analyst:In this role, I was responsible for analysing and completing work related to IT Configuration, e.g. Notifications, specifications of new plans & discounts, etc. General Duties:-Liaising with Business Owners and Technical Architects to analyse the portion of work to be completed by our team, including attending project meetings, clinics, solution walkthroughs, and so on. -Completing the analysis of work required effectively & efficiently, with a strong focus on attention to detail. -Running a weekly "Innovation Session" with my team to investigate ways to improve and imbed innovation into our daily work. -Adopting a "Customer-Focused" mindset, to ensure our work could be completed to the highest standard for our customers. Demand Manager:I managed the "Configuration Only" stream within the Business Solutions & Configuration team using Agile/Scrum methodologies. This was the management of the full end to end process of small IT projects, from inception to delivery. I also occasionally acted as a Project Manager for small IT projects that spanned multiple departments. General Duties:-Maintaining the status of all projects on JIRA. -Coordinating with Business Owners to suit their needs and vision. -Holding Clinics, Solution Walkthroughs, and any other meetings necessary to ensure the timely progression of the projects. -Keeping detailed minutes of such meetings and keeping all stakeholders informed at all times. -Coordinating with all parties included in the process to solve any blockers quickly and effectively. -Investigating ways to streamline the management process. -Issuing regular reports to my superiors and calling out any projects at risk of affecting other departments or projects.