Responsible for the day to day running of the INOU's Building Futures programme. The Building Futures programme is funded through the City of Dublin Education and Training Board (CDETB) and the European Social Fund. The programme is a QQI accredited programme with participants working towards a QQI level 5 major award in Community Development. The primary aims of Building Futures is to:* To support participants to become effective communicators, trainers, peer supports, mentors… Show more Responsible for the day to day running of the INOU's Building Futures programme. The Building Futures programme is funded through the City of Dublin Education and Training Board (CDETB) and the European Social Fund. The programme is a QQI accredited programme with participants working towards a QQI level 5 major award in Community Development. The primary aims of Building Futures is to:* To support participants to become effective communicators, trainers, peer supports, mentors, facilitators and community workers.* To develop a participant’s expertise to use his/her own life experience effectively for training.* To develop the capacities of local communities experiencing disadvantage through training unemployed people to become Trainers and Community Workers. Some duties include:* Supervising and mentoring of 5 staff members. * Ensures the programme aims and objectives are implemented and met.* Experience in the design and delivery of the following non accredited training: Introducation to Social Welfare, Welfare to Work, Delivering a Quality Service.* Experience in the design, delivery, assessment and evaluation the following QQI modules: Level 4- Communications- Career Planning- Work Experience- Understanding InterculturalismLevel 5- Communications- Work Experience - Work Practice - Understanding Community Development- Community Development Practice - Social Studies- Working with Groups- Community Arts in Context and PracticeLevel 6:- Social and Civil Information* Provide continuous support and guidance to participants.* Responsible for the on-going monitoring and evaluation of the Building Futures Programme and related initiatives. * Liaise with a wide range of individuals, groups and government departments in relation to the overall work. * Assist in the development and review of existing training materials and to produce new materials as required.* Advanced knowledge of the following systems: QBS, RCCRS, PLSS, BOMI, TACS, SAP. Show less

Website design and maintenanceManage the office IT including networking and technical supportDesign, delivery and evaluation of computer and mobile phone classes to elderly clientsOrganising events and fundraising

- Responsible for marketing, developing, and managing recruitment services to clients in the IT, customer service, multilingual and administration sectors- Ensuring that candidates and client’s needs were dealt with in a professional manner- Build strong, professional relationships with both clients and candidates.- Work on major recruitment drives in Dublin and Europe.- Meeting and greeting candidates and clients for specific interviews - Organising and… Show more - Responsible for marketing, developing, and managing recruitment services to clients in the IT, customer service, multilingual and administration sectors- Ensuring that candidates and client’s needs were dealt with in a professional manner- Build strong, professional relationships with both clients and candidates.- Work on major recruitment drives in Dublin and Europe.- Meeting and greeting candidates and clients for specific interviews - Organising and conducting assessment testing on and off site.- Process all CV's in jobs Inbox.- Manage all job postings on Web (updating, adding and deleting jobs on a daily basis.)- Effectively screened cv’s- Rigorously headhunted if and when required - Handling both positive & negative feedback in an empathic manner- Proactively sourcing candidates - Actively contacting potential clients- Optimizing sales to full potential - Conducting in country interviews to source multilingual candidates Show less

- Responsible for marketing, developing, and managing recruitment services to clients in the IT, customer service, multilingual and administration sectors- Ensuring that candidates and client’s needs were dealt with in a professional manner- Build strong, professional relationships with both clients and candidates.- Work on major recruitment drives in Dublin and Europe.- Meeting and greeting candidates and clients for specific interviews - Organising and… Show more - Responsible for marketing, developing, and managing recruitment services to clients in the IT, customer service, multilingual and administration sectors- Ensuring that candidates and client’s needs were dealt with in a professional manner- Build strong, professional relationships with both clients and candidates.- Work on major recruitment drives in Dublin and Europe.- Meeting and greeting candidates and clients for specific interviews - Organising and conducting assessment testing on and off site.- Process all CV's in jobs Inbox.- Manage all job postings on Web (updating, adding and deleting jobs on a daily basis.)- Effectively screened cv’s- Rigorously headhunted if and when required - Handling both positive & negative feedback in an empathic manner- Proactively sourcing candidates - Actively contacting potential clients- Optimizing sales to full potential - Conducting in country interviews to source multilingual candidates Show less

• Supported the daily needs of clients through various communication channels, ensuring satisfaction • Processing escalations, answering all queries & resolving issues.• Provided Best practice Customer Service, understanding the Customer needs & acting with the Customer in mind• Adapt communication style based on customers situation/needs• Learnt quickly, enjoyed working independently and have the proven ability to multi-task and work under pressure in a busy… Show more • Supported the daily needs of clients through various communication channels, ensuring satisfaction • Processing escalations, answering all queries & resolving issues.• Provided Best practice Customer Service, understanding the Customer needs & acting with the Customer in mind• Adapt communication style based on customers situation/needs• Learnt quickly, enjoyed working independently and have the proven ability to multi-task and work under pressure in a busy environment.• Continually displayed initiative to take on additional responsibilities towards professional growth• Responded promptly to customer inquiries, handle and resolve customer complaints• Process orders & Issuing quotations - Working out cost prices, Adding 30% profit margin to cost prices.• Credit Control – Credits, Debits, Duplicate Invoices, Performa invoices• Training staff and customers on the website – Answering any queries they have on using the site. Show less

• Supported the daily needs of clients through various communication channels, ensuring satisfaction • Processing escalations, answering all queries & resolving issues.• Provided Best practice Customer Service, understanding the Customer needs & acting with the Customer in mind• Adapt communication style based on customers situation/needs• Learnt quickly, enjoyed working independently and have the proven ability to multi-task and work under pressure in a busy… Show more • Supported the daily needs of clients through various communication channels, ensuring satisfaction • Processing escalations, answering all queries & resolving issues.• Provided Best practice Customer Service, understanding the Customer needs & acting with the Customer in mind• Adapt communication style based on customers situation/needs• Learnt quickly, enjoyed working independently and have the proven ability to multi-task and work under pressure in a busy environment.• Continually displayed initiative to take on additional responsibilities towards professional growth• Responded promptly to customer inquiries, handle and resolve customer complaints• Process orders & Issuing quotations - Working out cost prices, Adding 30% profit margin to cost prices.• Credit Control – Credits, Debits, Duplicate Invoices, Performa invoices• Training staff and customers on the website – Answering any queries they have on using the site. Show less

• Provide dedicated customer service to a diverse range of customers.• Identify new or emerging customer needs based on feedback.• Assisted in developing, tracking, and reporting key performance measurements • Ensure service level agreements on customer escalations are met.