Laura Lush Email & Phone Number

Acton, Massachusetts, Us

Acton, Massachusetts, Us

Riverwoods, Il, Us

Research regulatory compliance requirements and develops enhancements/resolutions for Human resources laws and regulations including FLSA, ADA, FMLA, AAP, Employment Authorization, NMLS Administration, employment records, HR Data Privacy Requests (GDPR, CPRA), and Background Investigations (State and Federal).Define, establish and oversee processes and procedures for absence management (FMLA, LoA, etc.), Work Authorization, ADA, Affirmative Action, HR Regulatory processes (Data Privacy, employment records, and subpoenas) and time & attendance policies. Oversee additional ungoverned Human Resource policies.Manage leadership team that maintains and enhances compliance program components. Provides support, coaching, and counsel to the team. Manages the development of team leaders by authoring and assigning goals, conducting periodic coaching and feedback reviews, and administering annual performance evaluations.Engage peers in various ways to benchmark and ensure industry best practices; participate in industry group discussions, seminars and specialty learning.Manage Leave of Absence, Employment Authorization and Background Investigations vendor activities.Leads identification and assessment of compliance program risks and controls for HR Governance and Regulatory Operations.Implement process improvements, policies, and technology configurations that will improve the employee experience with HR Regulatory operations. Develop a set of accurate, repeatable metrics that can measure policy standards and deviation from policy. Develop team to ensure deeper bench strength and key areas of policy expertise Lead, motivate, and mentor a team to execute strategies with a focus on career development and growth for people• Redefined the background investigation program for current regulatory state and federal requirements for FDIC. • Formulated SLAs, escalation standards, and guidelines with a focus on operational accuracy and effectiveness

Riverwoods, Il, Us

Implemented the Centralized Timekeeping ten month long Initiative intended to set strategic direction and maintain alignment within the field business locations for employee timekeeping.Created and aligned Timekeeping standards and policies to ensure consistent employee experience and reduce risk across the enterpriseCreated and managed the overall Project plan using Six Sigma planning and executionCrated and oversaw Timekeeping business unit scorecard and process reviews.Created and rolled out communication plan for changes to agents, team leaders, mangers and executive leadershipOversaw development and implementation of job aids and tools to facilitate efficient completion of timekeeping policy and standard requirements;Oversaw development and implementation of policy and standard requirements; monthly risk reports; discuss results with Sr. Leadership;Successes of the Timekeeping program include; Project reduced unplanned time off by agent buffer in work force management capacity planning; Created ~8% capacity for team leaders by reducing administrative responsibilities to better align with Business unit objectives

Riverwoods, Il, Us

Developed and executed risk assessments; Provide education and risk guidance to ensures policies, standards, procedures, risks and controls are implemented, monitored and executed as required; Oversees timely completion of control design reviews and compliance risk assessmentsEnsured changes in laws and regulation are properly embedded into the control environment; Oversaw development and implementation of job aids and tools to facilitate efficient completion of policy and standard requirements; Ensured effective identification and implementation of controls to manage operational, financial and compliance risksProvided independent post-launch oversight of initiatives and report results to management; Monitored the risk and control environment for weaknesses and identify solutions to improve the effectiveness and efficiency of controls; Oversaw timely completion of control testing (BUTM) plan.Provided education and monitor employees on requirements of company policies and standards related to Risk Reporting, Operational Risk Events, Root Cause Analysis, and Issues Management; Oversaw development and implementation of job aids and tools to facilitate efficient completion of policy and standard requirements; monthly risk reports; discuss results with Sr. Leadership;Oversaw timely completion of remediation projects and ensured a detailed escalation plan is in place for risk issues and leveraged when necessary.Oversaw timely completion of complex projects in the areas of Exam Management, Control Workflow and Standardization Solutions, Departmental Continuous Improvement; Oversees development, implementation and administration control standardization and workflow solutions;Oversaw development of continuous monitoring exception reports for critical business processes.Maintained a highly engaged, development focused team; Adheres to established Leader Standard Work schedule (Coaching, Floor Walks, Process Confirmations

Riverwoods, Il, Us

1st Line HR Business Risk and Compliance Partner Led and execute strategic risk planning/program that assesses current and emerging Human Resources risks associated with legal, regulatory and other risk related exposures. Led in the remediation efforts of regulatory and audit action plans as well as implement strategic initiatives.Developed and monitored the risk and control environment for weaknesses and identify solutions to improve effectiveness and efficiency of controls. Escalated and report risks/issues timelyLed the development, monitoring and execution of project plans, tracking all aspects of initiatives, including sub-­projects, inter­dependencies, milestones, risks, contingency plans, and project resources.Responsible for the proper reporting and escalation of risks.

Riverwoods, Il, Us

Execute on established sustainable risk assessment framework and working with first line risk teams execute Monitor and validate operational risk and control library of enterprise risk and control statements -focus on non consumer facing teams. HR, finance, payment services. Support non consumer facing businesses with developing requirements for effective management of operational riskMonitor issues and action plans to ensure proper execution against corporate and business line relevant policies ans standards

New York, Ny, Us

The role of the Senior Compliance Officer allowed me to develop meaningful and effective working relationships; partner with colleagues across the business and the Controls organization. My success is evidenced by flexibility and ability to adapt to a constantly changing business environment as demonstrated below. I am able to quickly and effectively assess impacts and capitalize on change while maintaining an open line of communication with peers and senior management. Implementation and/or execution of programs, processes and initiatives such as: - Assisted in creating an internal JPMorgan Chase team designed to provide oversight on adherence to Banking policies and procedures, Know Your Customer (KYC), Anti Money Laundering (AML)/Office of Foreign Asset Control (OFAC) process and risk and control communications for the Global Commercial Card business. - Created and aligned compliance/regulatory processes with Consumer and Community Bank (CCB) standards - Establish and standardize risk and control identification and create documentation for team, ensuring alignment with all existing CCB processes. - Ensured completeness and accuracy in audit and control testing by providing support to testers/auditors by prioritizing Operations audits and Compliance Field Tests including: analyzing any findings, assisting in the development of the associated mitigation response, leading any required remediation efforts and improving control effectiveness.

New York, Ny, Us

Led/participated in creating new processes for the Commercial Card AML/BSA monitoring. Served as SME to develop KYC monitoring process; database design, procedure and management reporting. Consulted by manager to buildout new team, including conducting interviews. • Served as subject matter expert for all new initiatives/processes from an end-to-end perspective. • Engaged in documenting process controls, risks, and potential risk mitigation for the department in anticipation of Audit.• Oversaw and monitored compliance (Sanction Screening, AML Transaction Monitoring, and KYC) for the Commercial Card portfolio.• Served as senior lead providing training and coaching to junior team members

Mooresville, Nc, Us

Interim position while seeking full time employment.

Akron, Oh, Us

FirstMerit Bank aquired Midwest Bank and Trust in May of 2010

Monmouth, Illinois, Us

Overall administration of branch operations; Hired, trained, and supervised staff of up to 15 branch employees; Responsible for four independent full service banking facilities. Ensured customer service levels were maintained validated by average shop scores of over 95%. Responsible for general maintenance of branches, safety and security of customers, branch employees and assets. Responsible for daily, weekly, monthly and annual audits; communicated result to Retail Operations Senior Vice President. Responsible for personnel development including one on one weekly coaching of tellers and personal bankers; trains schedule, assign work to and review job performance of branch retail personnel; coordinate and consult with Human Resources for hiring, salary increases, discipline and discharge of branch employees. • Coordinated and executed branch change due to merger and acquisition activities, including but not limited to staff realignment, established and maintained security and audit standards, communicated and supported customer transition process, ensured delivery of consistent brand message, transfer of currency, branch logistics, sales training and created positive work environment. • Acted as subject matter expert of Reg B, Reg D, Reg E, Reg P, Reg Q, Reg Z, Reg CC, Reg DD, Reg GG and Red Flag Policy; Communicated and explained security policies, procedures, Bank Secrecy Act and compliance regulations to branch staff. In-depth understanding of FDIC insurance and subject matter expert relied on to explain impact / relevance to customers.• Executed high-profile management position accountable for soliciting consumer and business accounts and developing strategic alliances with clientele, participated in community events to position the bank as a leader within the community.

Monmouth, Illinois, Us

Monmouth, Illinois, Us

Monmouth, Illinois, Us