I am the box office coordinator for the Dallas Theater Center. I manage the box office employees day to day, work performances, and handle all ticket related reports. I work extensively in Tessitura, pulling marketing lists, creating promo codes, building shows and seasons, and troubleshooting any ticketing issue brought to me by staff or patron. It is equal parts personnel management, customer service, and CRM database management. “Enjoy the show!”

I work in the Box Office for the Fort Worth Symphony Orchestra. I sell tickets, refund, exchange, and accommodate ticket changes according to our patrons' needs and within company policy. I also handle group sales and charitable donations of tickets. I was recently promoted to Supervisor of the Patron Development Center, our outbound callers who solicit donations and ticket sales.

After training to work in Permits and Contracts, I was moved to Appointment Setter which had an immediate opening. I handled in-bound phone calls from potential clients seeking to have their property evaluated. I was required to consider location, property type, driving conditions, and scope of the job while setting appointments. It was a fast paced environment and no two days were the same. I recently returned to SFR as the permit coordinator. I work remote, filing all necessary paperwork to… Show more After training to work in Permits and Contracts, I was moved to Appointment Setter which had an immediate opening. I handled in-bound phone calls from potential clients seeking to have their property evaluated. I was required to consider location, property type, driving conditions, and scope of the job while setting appointments. It was a fast paced environment and no two days were the same. I recently returned to SFR as the permit coordinator. I work remote, filing all necessary paperwork to obtain the permits needed for the job. I troubleshoot portal issues and problem solve with city officials and sometimes engineers to get the paperwork through. It requires one to be very detail oriented as every city is different and can change their policies at any time. I also work unsupervised, so I must manage my reports and create my own task lists to ensure everything is ready in plenty of time. I utilize Salesforce, Slack, Microsoft office, and a variety of government websites/portals and forms daily. Show less

I helped patrons buying tickets and event organizers with all their ticketing needs so everyone can enjoy the show! • Acted as a liaison between customer and event organizer by relaying event and ticket information, resolved customer issues before, during, and after purchase, and provided on call event support via phone and email.• Handled customer complaints, provided appropriate solutions and alternatives within time limits, followed up to ensure resolution• Kept accurate records… Show more I helped patrons buying tickets and event organizers with all their ticketing needs so everyone can enjoy the show! • Acted as a liaison between customer and event organizer by relaying event and ticket information, resolved customer issues before, during, and after purchase, and provided on call event support via phone and email.• Handled customer complaints, provided appropriate solutions and alternatives within time limits, followed up to ensure resolution• Kept accurate records and documented customer service interactions and discussions via online support desk• Coordinated daily ticket purchase printing and shipping• Maintained a high level of professionalism with customers and worked to establish a positive rapport with every caller Show less

Insurance & Benefits Team, a subsidiary of Mirus3, sells employee benefit packages to small employers, including health, dental, and vision insurance. ● Responsible for logistics, data entry, paperwork processing, and filing for a company selling employee benefits packages, including health, dental, and vision insurance, to small business owners ● Handled incoming phone calls and coordinated on-site client meetings ● Supported Director of Operations during employee briefings, open… Show more Insurance & Benefits Team, a subsidiary of Mirus3, sells employee benefit packages to small employers, including health, dental, and vision insurance. ● Responsible for logistics, data entry, paperwork processing, and filing for a company selling employee benefits packages, including health, dental, and vision insurance, to small business owners ● Handled incoming phone calls and coordinated on-site client meetings ● Supported Director of Operations during employee briefings, open enrollments, and with marketing endeavors. ● Provided clients with a professional, responsive, compassionate, and knowledgeable approach. Show less

What began as a unique hobby turned into one of the nation’s most successful aquatic performance companies and a pioneer of water stunt safety. I combined more than twenty years experience as an actor, writer, director, lifeguard, swim instructor, and mermaid with my entrepreneurial spirit, self-taught yet highly successful marketing skills, and keen business sense to forge a path no one else thought to create. As a self-employed independent contractor, I kept my own schedule, submitted for… Show more What began as a unique hobby turned into one of the nation’s most successful aquatic performance companies and a pioneer of water stunt safety. I combined more than twenty years experience as an actor, writer, director, lifeguard, swim instructor, and mermaid with my entrepreneurial spirit, self-taught yet highly successful marketing skills, and keen business sense to forge a path no one else thought to create. As a self-employed independent contractor, I kept my own schedule, submitted for work, reported as scheduled, and filed all appropriate paper work including taxes and insurance. Much of my business was online, so computer skills were essential to my success. The troupe now employs 29 independent contractors. I resigned in December 2018 to facilitate a career change.● Created multiple entertainment and service-oriented businesses, including The MerFriends, Miss Laura’s Swim Lessons, and LifeguardsDFW ● Provided private lifeguard and swim instructor services ● Entertained groups as a mermaid and all related set up for event bookings ● Performed in multiple mediums, including film & TV, as a professional actor ● Developed MerFriends into a thriving collective of 29 independent contractors ● Grew LifeguardsDFW to 50 independent contractors ● Handled all necessary bookkeeping and office administration work, including licenses, taxes, and permits ● Developed and executed highly successful marketing plans for the companies Show less

In the box office, I performed exemplary sales and customer service for patrons of the ballet via inbound telephone sales, in person sales, and day- of show will call box office. My prior experience with the ticketing software and my training with the AT&T Performing Arts Center allowed me to begin working immediately with little training, a great asset to the box office staff during their busiest time of the year. My position was changed from seasonal hire to permanent part time based on my… Show more In the box office, I performed exemplary sales and customer service for patrons of the ballet via inbound telephone sales, in person sales, and day- of show will call box office. My prior experience with the ticketing software and my training with the AT&T Performing Arts Center allowed me to begin working immediately with little training, a great asset to the box office staff during their busiest time of the year. My position was changed from seasonal hire to permanent part time based on my excellent work for the company. Show less

I was the Client Service Coordinator (receptionist) for H & R Block during 19 tax seasons in various offices from Fort Worth to Denton to Arlington. My duties included filing, answering the phone, scheduling appointments, greeting customers, checking customers out, Spanish translation, and Deaf interpretation. I am always requested back the following tax season.

The Opera hired two temporary workers to contact patrons when one of the three shows in the upcoming season was cancelled. We were assigned a list of patrons to contact, advise them of the change, and follow their directions as to what to do with their ticket money. I also assisted Sheran with her educational outreach program by booking performances at local schools, and I also attended a few performances to help with load in and load out of the set. The job was temporary and permanent… Show more The Opera hired two temporary workers to contact patrons when one of the three shows in the upcoming season was cancelled. We were assigned a list of patrons to contact, advise them of the change, and follow their directions as to what to do with their ticket money. I also assisted Sheran with her educational outreach program by booking performances at local schools, and I also attended a few performances to help with load in and load out of the set. The job was temporary and permanent employment was not available. Show less

After working as Santa’s Helper in 2014, I was promoted to assistant manager for the 2015 season. My assignment was to help with logistics- devising and implementing policies and procedures to help things run smoothly such as costume distribution, break room organization, shipments, and I assisted with scheduling employees and running the Santa set once it opened. Adventure to Santa is a 20 minute interactive ride to the North Pole and back full of games, lessons, and scripted performances. I… Show more After working as Santa’s Helper in 2014, I was promoted to assistant manager for the 2015 season. My assignment was to help with logistics- devising and implementing policies and procedures to help things run smoothly such as costume distribution, break room organization, shipments, and I assisted with scheduling employees and running the Santa set once it opened. Adventure to Santa is a 20 minute interactive ride to the North Pole and back full of games, lessons, and scripted performances. I continued with this company as a location manager of the Santa Experience in Santa Monica in 2016. Show less

As a ticket services agent, I performed exemplary sales and customer service for patrons of our various venues via inbound telephone sales and day- of show will call box office functions. In July of 2012, I transferred to the in-person satellite box office at Park Place Lexus in Plano and worked there, unsupervised, almost exclusively for over a year. When the Information Center opened downtown, I became the evening shift ticket agent, and I worked, on average, four nights a week. I eventually… Show more As a ticket services agent, I performed exemplary sales and customer service for patrons of our various venues via inbound telephone sales and day- of show will call box office functions. In July of 2012, I transferred to the in-person satellite box office at Park Place Lexus in Plano and worked there, unsupervised, almost exclusively for over a year. When the Information Center opened downtown, I became the evening shift ticket agent, and I worked, on average, four nights a week. I eventually transitioned back into the call center and worked four days a week fulfilling orders over the phone. Show less

As the Volunteer Manager, my job was to build, maintain, and expand the database of volunteers who are essential to the success of the festival for the 2013 and 2014 Lone Star Film Festivals. This database allows workers to register and then select assignments based on needs I determined along with other department leads. During the festival, I supervised the volunteers and made adjustments as last minute needs presented. Finally, at the conclusion of the festival, I was responsible for all… Show more As the Volunteer Manager, my job was to build, maintain, and expand the database of volunteers who are essential to the success of the festival for the 2013 and 2014 Lone Star Film Festivals. This database allows workers to register and then select assignments based on needs I determined along with other department leads. During the festival, I supervised the volunteers and made adjustments as last minute needs presented. Finally, at the conclusion of the festival, I was responsible for all reports relating to the volunteers. My reports were used by the Lone Star Film Society staff as an example to all departments on excellent record keeping and as a reporting template. The manual I created, the How to be a Volunteer Coordinator, is still used by the LSFS. Show less

I was the Office Manager for Gray Wolf Promotions, a small promotional company in Bedford. In this position, I was responsible for all bookkeeping including accounts payable, accounts receivable, and reporting payroll hours. I was also the Human Resources contact for the employees (eight staff with two contract laborers.) In addition to this, I handled inbound and outbound shipment, the front desk, and the phones.