Laura Turner Email and Phone Number

Google contract via Extended Workforce @ Magnit• Lead design iterations supporting UX Research for Physical Security UX Team

Mentor international student community of driven, aspiring designers and help them achieve their career goals.

• Collaborate with Internal Systems Discovery and Delivery design teams to create accessible internal software for frontline Spectrum employees• Serve as accessibility subject matter expert for the Agent Tools UX Design team. Provide designers with recommendations to meet Web Content Accessibility Guidelines standards (WCAG 2.1)• Provide software engineers with accessibility and assistive technology guidelines (interactions with screen readers, magnifiers, speech dictation, etc.)

Shopping Design | Creator Tech(November 2022 - July 2023)• Create engaging experiences that are tailored to the Creator workflow, supports Creator goals & aspirations.• Develop UX strategy and UI to drive Creator daily habits of generating content, reviewing metrics, and engaging with customers. Scout Robotics | Delivery Experience(May 2022 - October 2022)• Led holistic UI design across the Scout software ecosystem and increasedoperational efficiency for Scouts, Amazon’s customer-facing delivery robots.• Amplified UX research methodologies for the Scout organization and procuredresearch platforms to gather ongoing user feedback.• Enhanced Scout robot fleet management and field operational support withinternal software solutions utilizing UX research insights.

• Deliver innovative concepts, personas, user journeys, user flows, wireframes, visual design comps for the Impact Labs incubator team• Generate rapid prototypes of concepts to stakeholders, leadership, and users• Collaborate with multi-disciplinary teams including engineering, researchers, product, executives

• Rank in the top 3% of freelance designers with Toptal’s vetting process. • Led UX audit and redesign of Facemoji, a Baidu Android app, and improved keyboard micro interactions and uncovering buried content. • Designed University of Pennsylvania metadata landing page.

• Engage users via contextual inquiry and in-depth interviews, learn how they do their work, what their challenges are, and how we could improve our offerings to better meet their needs.• Work with UX researchers, product managers, and engineers to produce affinity diagrams, insights, and user narratives. Work together to rapidly ideate, sketch, and refine ideas.• Develop ideas into comprehensive wireframes. Gather feedback and iterate.• Develop prototypes to help communicate your vision to the product and engineering teams. Ask them what could be made better, simpler, or easier to build. Iterate.• Work closely with engineers throughout the development process to ensure the implementation matches the strategic vision, find opportunities for improvement, and ensure that the voice of the user remains at the forefront of the design and development process.• Bring a broad range of UX methodologies to bear in order to understand our users and design tools to meet their needs.• Combine user needs, business requirements, and foundational design principles to create end-to-end experience guidelines for our software and services.• Build collaborative relationships across multiple teams and work together to identify new features and innovations via the Design Thinking process.• Develop screen layouts, color palettes, typography, user interface elements, and icons that match the overall vision for our product with the usability needs of our widely-varied user base.• Proactively perform data mining and UX research literature review.

• Lead all user research, usability testing, UX audits of mobile resident app and property management portal. • Created mobile and web wireframes in Figma for resident app and property management portal.• Lead management of high fidelity Framer prototype for resident app.• Collaborate closely with developers for Tailwind CSS design system and implementation of the property management portal.• Contribute to brand development and other sales collateral. • Episense is a tech startup helping multifamily developers, owners, and managers embrace digital transformation, increase asset value, and transform the resident experience through smart technology, vendor-curated amenities, and portfolio-wide asset monitoring.

• Lead user interviews, surveys, and usability tests.• Synthesize qualitative and quantitative research for client presentations.• Make strategic UX decisions related to core product and new features that will increase business success metrics.• Recommend UX ideas to improve product OKRs and KPIs.• Review and manage Google Analytics reports.• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.

• Led user research and product design of the student homepage, resulting in a 70% increase in messages sent by new students in their first 7 days on the platform and 65% increase in messages sent by all students in their first 30 days on the platform.• Designed a new onboarding experience that led to a 4x increase in connection rate and overall a 42% increase in students who reached out to a mentor in their first 24 hours on the platform.Built comprehensive InVision prototypes for a meeting and message flow that shipped and led to a 63 % increase in messages being sent and meetings being requested compared to baseline Mixpanel data.• Led live moderated and unmoderated usability tests with end users via Usertesting.com and TryMyUI that had statistically significant improvements to the product.• Formulated qualitative surveys through Typeform and in-app via Chameleon to gain user insights for feature enhancements.• Led design sprint for product team following the Google Ventures framework that yielded product improvements to the discussion board and program administrator features that shipped.• Collaborated with PMs and engineers to define innovative solutions for the product direction and UI using Ant React framework, Jira, and Zeplin.

• Inspire, educate, and equip young women with skills to pursue careers in technology fields.Secure and cultivate partnerships with local community based organizations and utilized Salesforce for relationship management. • Deliver high quality programing and host information sessions and workshops to support families.• Recruit students for the Girls Who Code Summer Immersion Program.• Represent GWC at targeted events and conferences to increase Summer Immersion Program applications.

• Redesigned UI style guides and Life.io brand refresh to meet WCAG and ADA compliant accessibility standards.• Accelerated A/B testing of prototypes and app/website architecture with UsabilityHub and MeasuringU.• Led user research identifying inconsistencies in web-app features, buried pages, and fragmented patterns.• Formulated design solutions making a more connected experience, consistent dashboard, and navigation pattern.• Created high fidelity prototypes for mobile product with Flinto and InVision programs.• Increased return user visits through scrutinizing holistic user journey and modifying user flow.• Enhanced external marketing materials distributed at insurance tech conferences in order to improve and solidify sales.

40 hours of instruction. Used industry standard tools such as Sketch and Invision to prototype and wireframe design solutions.

• Engaged students in achieving high levels of success within a rigorous academic environment, 98% of students scored at or above grade level in the DRA 2 and with Common Core State Standards.• Implemented interdisciplinary curriculum units with experiential activities and generated lessons for a variety of students’ social-emotional needs based on Response to Intervention tiers.• Mentored student teachers through the Boettcher Teacher Residency PEBC program. • Certified in English Language Acquisition.

• Research learning and teaching methods and help create new teaching tools for use in the galleries Support Family Programs staff with on-site maintenance of in-gallery interpretive components.• Explore how to link DAM collections to language arts, social studies, visual arts and other curricula• Assist Family Programs staff with planning and execution of family events.• Assist with visitor research, including conducting visitor observations and surveys.• Conduct research on specific family audiences within the Metro Denver area.

Serve as a gallery host, greeter, and temporary exhibition studio assistant to enhance visitor's experience of the Denver Art Museum.

• Participate in all aspects of the teaching process with mentor teacher.• Plan for each day with the mentor teacher, discussing the underlying purpose for eachactivity and procedure.• Acquire an understanding of the Performance-Based Standards for Colorado Teachers.• Participate actively in literacy documentation (e.g.,Running Records, DRA, QRI, DIBELS)• Be aware of the host school’s policies/calendar/expectations.• Meet with the mentor teacher at regular intervals at least once a week to discuss theintern’s development as a teacher.• Initiate scheduling observation times: discuss choices of dates with mentor, contactadvisor with possible times, and confirm chosen dates with mentor.• Actively participate in the mentor/intern evaluation process.• Reflect on and implement, when appropriate, verbal and written feedback from theprogram advisors following classroom observations.• Participate in home visits according to the host school and class’s procedures.• Attend Thursday Teacher Preparation seminars.• Keep reflective Writer’s Notebook.

• Coordinated with 147 youth, parents, youth agency coordinators and managed 35-50 mentors to run registration nights, meet and greet evenings, five ski and ride days for 9 youth agencies in Denver, Thornton, Fort Collins, Buena Vista and Salida.• Recruited and hired 18 new mentors and co-led monthly mentor training workshops.• Founded the Front Range Newsletter sent out monthly to participants, parents, participating ski resort contacts, mentors, rental shop contacts.• Earned 3 American Council on Education credits in Advanced Professional Communication or Grant Writing by completing a VISTA Resource Development and Grant Writing course.• Arranged nutrition health workshops for the first time on the Front Range for SOS participants, recruited speaker, refined the presentation.• Led the Junior Sherpa curriculum for first group of Junior Sherpas on the Front Range.